“What I enjoy most about orthodontics is the art and design involved in crafting a product that will forever serve as a patient’s hello to the world.”
- University of Minnesota School of Dentistry, Minneapolis, MN, Orthodontics, 2010
- University of Connecticut School of Dental Medicine, Farmington, CT, D.M.D., 2008
- American Association of Orthodontists
- Southwestern Society of Orthodontists
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
Dr. Warner is a excellent communicator and an extraordinary listener. No questions or concerns are stupid in his mind. He is very respective and cooperative of any concerns, inquiries, or requests we make. He goes the extra mile. He even offered to clean our retainer.
The dentist seemed to performed a thorough exam but the explanation of the treatment options and the whys behind treatment options were very poor. When he told me the treatment option it seem like he was reading it off at script. No explanation once so ever.
Usually I have great reception from Dr Warner who is a very well qualified Orthodontist. So my experience at my visit took me aback and hopefully Dr. Warner was just having a bad day. He is usually very courteous. I do however feel compelled to describe my experience - so that no one else ever has to go through that again. Below is a short account of what happened: I arrived on time at 8:00 am and the attendant who is exceptional - prepped me asked I brush my teeth which I did then - waited for Dr. Warner. Dr. Warner had another patient at the time - and usually he will acknowledge your presence and take about 10 minutes with the other patient prior to attending to me. On Thursday, he didnt acknowledge or greet me. He then proceeded to take about 25 minutes with the other patient who was complaining of the delay and asking if he was done? When he finally got to my dental chair, he apologized but was in an inordinate rush to examine me prior to hearing what I had to say. Once I explained the issue I was having he invalidated it by laughing at my concern then tried to correct me - on my statements and (of all things) my accent. At this point my statements were jumbled - as I was trying really hard to maintain my composure and respect. He would make invalidating statements while examining my mouth - so I had no opportunity to respond - and I had to gesture with my hands so I can get a moment to explain. It was extremely disrespectful and I had to rush out to get to work after he was done, because at this point I was running late. Dr. Warner realized his manner was incorrect - due to his effort to appear polite and smile after the examination - and his effort to attempt to provide a solution to the issue at hand - but at this point - I just wanted to leave and never go back to Dental Associates. Once again my hope is that he was just having a bad day - and that this one incident will never happen again to me or any other patient. He needs to treat every customer with decorum and respect. My overall career spans 26 years - and agree that bad days do happen - but we were trained to treat each person with respect - no matter what is going on with our personal lives. I expect the same from those around me. This is why I decided to write this.
My Dentist was amazingly great on all levels with explaining what he would be doing and when it was time to get the job done he accomplished it with excellence. Im also getting Braces soon and the orthodontist was amazingly awesome as well.
Dentist, Dr. Warner, was very nice, gentle, and explained everything very well. I liked him very much.
Ortho Doctor was a AMAZING!! Vey nice and helpful! I really liked him.
No treatment progress or what to expect next communication by doctor.
the dentist didnt even introduce himself to me or my daughter, just started the exam. he didnt talk to me about what he was doing. it felt like we were in a dental factory.
I did not have much interaction with the dentist and I am not sure with the nature of the visit if it was necessary. Overall consultation was very professional, informative and pleasant.
I really like Dr. Warner he is amazing and nice!! Since Ive switched clinics I just feel like my Ortho plan is back on track now that he is my doctor.