We've modernized this role! Read about our Dental Services Representative role!
Come join an organization where we highly value your experience in customer service and fostering a quality relationship with patients. Our staff members are the most important part of our practice, as their success directly determines our position as the leader in dental care.
At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our patient care coordinators with a career, not just a job. As a team member of Dental Associates, you will use state-of-the-art technology, experience on-the-job training exposing you to all specialty areas, and deliver an exceptional patient experience. We are a growing organization at the forefront of the dental industry and are continually expanding our footprint within Wisconsin.
The patient care coordinators contributes to the business success of Dental Associates by providing quality dental care through excellent customer service. Be part of a dynamic organization that will make you proud. Learn more about our patient care coordinators jobs below and how you can join our team!
Patient Care Coordinator Responsibilities
- Performing account management, including patient registration using practice management software and all steps necessary to create a patient record
- Reviewing and maintaining patient accounts accurately
- Understanding the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts)
- Understanding and implementing patient flow process, including registration process
- Performing patient management, including check in and check out procedures; assisting other departments as needed
- Managing incoming phone calls and delivering and returning messages
- Coordinating primary and CarePlus Insurance Plans benefits with patient treatment
Patient Care Coordinator Education and Experience
- High school graduate or equivalent
- Dental or insurance experience strongly preferred
- Previous customer service experience strongly preferred
Patient Care Coordinator Desired Skills
- Excellent verbal and written communication skills
- Overall knowledge and understanding of dental terminology a plus
- Bilingual capabilities preferred
- Candidates with prior phone-service/ customer service experience encouraged to apply
Training & Continuing Education
Dental Associates believes that to remain at the forefront of dentistry, learning should continue throughout your entire career. We encourage continued learning through offering partial reimbursement for work-related courses, subject to management approval.
In addition to an excellent compensation package, a career with Dental Associates will offer you access to beautiful facilities, advanced technologies, continuing education offerings, abundant opportunities for career growth, a dedicated support team, wonderful patients and the gorgeous state of Wisconsin.
We offer our employees a comprehensive benefits package that includes the following:
- Health insurance
- Dental insurance
- Life insurance
- Vision plan
- Health savings and flexible spending account
- Disability coverage
- 401k plan with company match
- Paid time off, including paid vacation, holidays and sick time
- Staff member discount programs
See our benefits page for more details regarding compensation packages.
Why Dental Associates
Dental Associates is a strong company with the resources to continually invest in our overall growth. We also invest in our talented team members through continuing education and other development opportunities. We believe that learning should continue through every stage of life, and we encourage our team members to seek additional seminars, courses and mentoring opportunities to further develop their skills.
We care about the places in which we work, and are dedicated to giving back to those communities through service and support of local events. For example, our staff at all our clinics are actively involved with programs such as Give Kids a Smile Day, Children’s Dental Health Month and local health fairs.
About Dental Associates
Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned group dental practice with over a dozen offices throughout the state and nearly 800 team members. We conveniently provide both general and specialty dentistry care so we can truly become our patients’ dental home by providing all services they may need. From pediatric dentistry to specialized dental services for older adults, we focus on excellent care that is affordable, accessible and personalized. We maintain the highest level of quality, which is proven by thousands of 5-star ratings on Google, an A+ rating with the Better Business Bureau, and consistently high Press Ganey patient satisfaction scores at all of our Wisconsin locations.
Want to Join Our Team?
See the Current Job Openings box at the top of this page for our current openings. If you don't see anything listed there, use the Contact Us option.