Hee Soo Kim, D.D.S.
Press Ganey Patient Experience Survey Results
Our Patient Rating scores represent an average of all responses from actual Dental Associates patients randomly surveyed by nationally-recognized patient experiences firm Press Ganey. Learn more about our dentist reviews.
Responses are measured on a scale of 1 to 5, with 5 being the best score.
"I get the most satisfaction as a dentist when I relieve the patient's discomfort."
- University of Illinois College of Dentistry, Chicago, IL, D.D.S.
- University of Wisconsin-Whitewater, B.S.
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
Dr Kim is great!
My Dr/Dentist was extraordinary! There is not 1 negative thing, of which I can even think!! He was the BEST dentist Ive EVER been to, which is saying something, since Ive been in & out of dental practices, since I was 17 year of age. So thats 30 years of experience and he was the best dentist, by far, within this 30 year time period. So, basically, he was amazing!
Great Dentist. Would recommend to anyone.
Dr. Kim is a treasure!! He provided detailed explanations of his work and asked for my input! I had the best experience!!
Dr.Kim is a Michelango when it came to sculpting the fracture on my front tooth.
Very good experience
Best possible experience
Dr Kim is my absolute favorite! High experienced, calm, paying close attention to patients concerns. Highly recommended!
Dr. Kim is so nice and didnt make me feel bad about being wrong about having a cavity
Dr Kim is great. He takes care of me to my requests. He tries to patch me up with what I can afford.
Dr. Kim was able to identify the issue very quickly. Explained the options and referred me to oral surgery.
The best dentist Ive ever seen,
The Dental hygienist and Dentist both were obviously experienced. They also made me feel comfortable and relaxed.
The dentist I usually go to at Dental Associates was on vacation, but I was assigned to another dentist to check out my situation, and was assured beforehand that this dentist was also very good and had been practicing for over 20 years. I was never worried however, as I know that each dental practitioner there is very expert in their specific area of expertise.
There is no bad everyone treated me great and they new how to handle my medical problems with panic attacks.Thank u for everone
Dr. Kim is an exceptional dentist - he also fit me into his schedule at a days notice
Dr. Kim always takes the time to explain the problem and what all the alternatives are.
Put my anxiety at ease very thankful
I was very thankful to be able to see Dr. Kim.
Dr. Kim has been my dentist for the past few years and I am confident in his work.
Willing to work through my sinus/allergy issues. The reclining position makes it difficult for me to breathe functionally, so he was willing to work between me catching my breath.
Dr. Kim was very professional, caring and thorough. He explained my issue and treatment plans.
I absolutely love Dr. Kim! I have complete confidence in him... And am very grateful to have him as my dentist!!!
What amazing patience and bedside manner by both the dentist and hygienist.
Doc explained everything clearly, your tooth cant be repaired, we need to take it out to avoid further pain and complication. He was funny too.
Dr. Kim was kind, attentive, and receptive to my concerns.
Very fast exam
Dr Kim was very understanding of my fears of dental work
I do like Dr. Kim a lot.
Dr. Kim is amazing! He and Sarah had my tooth repaired in 5 minutes. Pain free and perfect. They worked very efficiently as a team.
Dr. Kim is hands down the best dentist Ive dealt with ever. He had a very calming and compassionate demeanor and was very attentive to my daughters fears and concerns as well as mine. couldnt have asked for a better dentist!
Dr. Kim made me feel as ease and love his caring, compassionate yet thoughtful explanation of my treatment plan
Always pleased with Dr. Kim!
Dr. Kims bedside manner is great. he makes me feel very comfortable and doesnt shame me for having issues with my teeth.
Dr. Kim was excellent snd a pro.
Awesome doctor Kim and awesome staff
my experience was outstanding... the professionalism of the staff was the best of ever experienced in my life ! I will recommend the Dental Associates to everyone! I have never had such superb satisfaction !
Very helpful. Requested to be numbed extra so I could make it through work for the day. Dr. Kim made sure that I understood that I couldnt talk a lot so that I didnt hurt myself.
Perfect! Even though nothing bad showed up on X-ray or on other types of exam, the possibilities of why I was experiencing sensitivity was explained to me. I was treated very well.
Dr. Kim gives good advice and offers his recommendation as needed.
dr Kim ,the best in 30 years , dr. Kim gets it done quickly, no pain , no pinching, . how he uses them tools , hes the grandmaster,
Dr Kim and his dental assistant were wonderful! I immediately let them know that I wasnt happy to be there because of Covid. Could they just do what was required in order to determine the state of my tooth. They were great! Did what they had to and got me out of there quickly.
Best dentist Ive been to in a long time.
Felt very rushed, was quickly told what they were going to do and what was wrong, no other options given and never left me time to ask questions.
love Dr Kim!
found him to be rude. at the end of the procedure he saiddont break another tooth. this took me longer than it should have.
Dr. Kim is fantastic. Even laughs at my jokes. Always feel Im in competent hands.
dr. Kim was very thorough and very informative about answering all my questions and made me feel very comfortable.
very pleasant, concerned and informative,
very hard to understand and wasnt patient when I asked him again
like I said Im very very disappointed in the dentist I had his name was dr. Kim then give me the time or day I could even get a word in nothing
Dr. Kim is quick, competent and makes sure that it is done right. He had fixed a tooth for me at my last visit and it was done so well I wasnt afraid to have this one done. Ive always had dental anxiety, but has diminished w/Dr. Kim.
Dr Kim has always been an excellent dentist to me. Ive had several experiences with Dr Kim and find him to be knowledgeable, caring and informative.
Dr. Kim and his assistant were constantly asking me if I was o.k. during the whole time that they were fixing the filling.
I am always nervous to see a new dentist/doctor, but Dr. Kim was very personable and professional. I REALLY liked and appreciated the treatment plan; I felt as if he cared about my teeth as well as my wallet. Smile
Dr. Kim was great! He talked to me and showed the crack through the mirror and on the X-ray. He was super friendly.
Dr Hee was professional, and addressed issue very quickly and efficiently.
I had a really awful dentist before this and all dr Kim kept saying was how bad my teeth were
dr. Kim is an amazing dentist. always makes sure I understand what is going on and puts me at ease. he is very caring and concerned and shows compassion for patients.
basicaly it was a min he like we could try an refill it but the same thing will happen i said lets get it out and that was that.
He explained the 3 options and then left the technician to talk to me about any details regarding those options.
Dr. Kim was very quick to check my teeth and said they looked perfect
dr Kim is good. had no problems during filling procedure at all.
As I commented on early, I appreciated how friendly my dentist was and even his sense of humor. Even though I saw him for a short time, he conveyed genuine interest in me and concern for my dental health.
Dr. Kim was extremely conscientious in the fact that I hadnt been to the dentist in many years. He didnt scold me rather he was very understanding and professional.
Dr. Kim is great!!!!
This visit was mostly for a consultation regarding any possibility of future work. No treatment was needed at that appt.
Dr Kim and his assistant were GREAT!
options explained well.
I needed a crown, and it felt like the dentist was trying to talk me out of it, and questioned why I had even had my root canal redone
every encounter has been good
Dr. Kim fills you in exactly what needs to be done and does it well - Great outlook & fun attitude.
Dentist and team were both fantastic. No complaints.
well what can I say he just looked at my teeth , made his observation and then asked me why my teeth hurt when I wake up, then gave me two options. thats that
Dr. Kim is an excellent dentist. I have trust in his ability.
I expressed that I have had a horrible experience at another dentist and I have high anxiety while being in the chair. he did acknowledge it at the start of the appt but during, he never asked if I was doing OK. I got thru it and he did OK, but I wouldve liked it if he wouldve told me what to expect next as he was working and just ask once in awhile if I was OK.
I felt somewhat uncomfortable. He was nice but he was right in my face.
Efficient. Very courteous.
Dentist was very honest and explained my issues into ways I could understand. he helped me to make the right decisions.
I was unable to stay but dentist was very pleasant and spoke to me directly
Dr. Kim was patient and explained all the options available to me with regards to my dental needs. He was very kind and understanding as well and displayed a great deal of care noting my fear of dentists and dental procedures.
Dr. Kim welcomed put me at ease. I liked him right away. Thank you Dr. Kim.
I am always concerned when I get a Dr. with a foreign name because I have trouble understanding people with accents but Dr. Kim was very easy to understand and I am very pleased with him being my dentist.
Dentist was friendly.
Less than 5 min with dentist.
I love Dr. Kim. He is very thorough and quick. He doesnt mess around
Only spent a couple of minutes with the Dentist - but he was good
The dentist explains all the treatments with my son and myself very good doctor
Waiting time wasnt long, and the dentists were very knowledgeable in every process that would need to be done in ways I could understand.
our interaction was minimal
He has a nice sense of humor in addition to knowing what he is doing.
Dr. Kim is a great dentist
experience overall was good
both the dentist and the hygienist were friendly and asked me how I was doing throughout the procedure. they also showed me my X-rays and explained areas of interest to me
My first good experience with dentist.
He was great and so was the dental assistant--great professional people and very caring.
It was a quick interaction between Dr. Kim & myself. He was polite & answered my questions.
The Dentist didn't even address me, took less than 2 minutes looking at my teeth.
The dentist I was supposed to see was backed up so I was given another. The reason for my visit was not solved and the dentist did not help my needs at all nor give me more than 2minutes of his time. I understand he was busy also but they blamed my overnight pain on not having a cleaning recently.
Dr. Kim was very honest with me and saved me a lot of money. I appreciated him not being "all in for the money"
My appointment was for a cleaning. The dentist only spent about 5 minutes with me. The Hygienist was thorough and friendly.
Love Dr. Kim.
I liked Dr. Kim a lot. Will definitely see him again.
I would give Dr. Kim a higher rating than Very Good.
this was the initial visit, no treatment given ... discussed my extensive medical history and the probable treatment options. Dr. Kim and the staff we met were extremely polite and helpful.
These days the dentist doesn't poke around the teeth looking for cavity. Mine was almost missed if I hadn't said something.
He was very in & out. Didn't talk to me where I could see him. He didn't wash his hands & examined me with out gloves on.
Excellent Doctor, very good experience!!!
I got a little confused as to what teeth he was taking about but I just felt the whole appt went fast....
love the Dentist and assistant
During a poor reaction to the local and my personal anxiety in the moment, it would have been helpful for the surrounding professionals to have more composure and not come off stressed themselves in the moment.
the dentist and assistant were very kind and helpful
had a bad experience last time at dentist had worries concerns for this one, dentist, aid and recipient all where excellent made it through very good
Dr. Kim is wonderful
I told him there wasn't a gap in my front teeth he said no he wasn't doing it that way. I had him fix it so it wouldn't cut my lip but went to another dentist to have it fixed CORRECTLY!
He was very thoural and spoke clearly to me.
I needed a filling and the dentist was available right after my cleaning. I didn't have to make an appointment for a later date.
I was very pleased with my visit. I always thought it was pretty good but I think things are even better now.
explain my problem completely and what needs to be done - gave me several options
I can't say enough about Dr. Kims treatment of me. The dental experience was superb and he made me feel very confident in his treatment and was just a gracious man.
Take the time to know your patients.
Both the dental assistant and dentist were pleasant and answered my questions. Felt very much at ease.
He was very attentive to the point, and explained all of my options. I was impressed.
Had no problems.
The dentist was concerned over a infection I had, and even called me on his day off on a Saturday to see how I was doing. I thought that was extremely nice of him.
Very caring and handle my problems.
There was a new (to me) apparatus that was placed in my mouth while filling an upper molar. Apparently (as explained to me later by the assistant) this device eases access to the tooth, holds the mouth open, restricts tongue movement, and has built in suction. I'm not sure I was comfortable with this. At first, because it pushes your tongue back, it felt too restrictive (like I might gag). As I relaxed this feeling went away. The other problem was that breathing through the nose was essential during the whole procedure. This was no problem during this visit but, as I have seasonal allergies, this would definitely be a problem certain times of the year for me. It was also explained too me by the assistant (after the procedure) that, if that was the case, that appliance would not have been used. Bottom line... I appreciate the effectiveness of the device at easing access for the dentist and speeding up the entire process, but there may be a trade off in comfort for the patient in some instances.
Extreme confidence in Dr. Kim, don't want anyone else.
He was very courteous and helpful.
I really liked all of the staff there. Everyone was very detailed in their work. The dentist was so friendly and nice. I really appreciated that. I had been going to the same dentist for several years and going to a new dentist was something I was alittle nevous about. I loved the experience when in the office. The gum test was something I have never had done, and appreciated getting some advice on how to improve on the flossing and brushing.
Very good experience. Called for an emergency appointment and even though I had never been there, they got me in right away (within 2 hours of calling). Staff was very friendly!
have mobility issues, & arthritis in hands; staff went above & beyond to help & make me comfortable, etc.
I am so pleased with Dr Kim that when ever anyone asks, and even sometimes when they don't, I share my great experiences with Dr. Kim. I hope I never need to find another dentist!
Dr. Kim's team is superior in my opinion. They are knowledgable, friendly and always helpful. I live one hour away and will make the drive because they are very accommodating.
All dental staff that I came in contact with were great. So friendly and caring. Great experiences each time I'm there.
Always have great experiences at our family visits would def. recommend.
During procedures I was always asked if I was still comfortable. Very caring staff.
My experience was good. I was a walk-in (no appointment) with an emergency problem. It was dealt with very quickly and efficiently.
Dr. Kim was great. Very kind & courteous.
Last dr. I saw was very cool & unconcerned.
Horrible experience. I will be finding another dentist!
Dr. Kim was excellent! I will request him for my next appointment.
I experienced a second tooth pain only days after root canal despite x-rays taken before surgery.
I have been with Dental Associates for several years and every time I have had good experiences. Thank you!
I recommended this dentist office to my employer - I was the Union president for many years.
i'm afraid of dentists, but the staff working that day put me at ease
This was my first appointment with your organization. I thought my appointment was at 1:40 so I arrived early to do the paperwork. Then i found out the one forty appointment was for filing out paperwork. I did not see the dentist until 2 something and the hygenist until 3 something. I had a 3oclock appointment that I had to miss because of my confusion over how long it would take to have my teeth cleaned. I would have appreciated that being explained at the time I made my appointment. other than that,m i found everyone very professional and the office and facility top rate. I do look forward to continuing my dental care with you.
So far I have only seen Dr. Kim for an emergency, but I plan on scheduling my next exam there.
I think everyone is great in this dental office. I have never had a problem. Everyone is courteous and compassionate. This is why I stay here even though they are not in my network of insurance providers & it cost me a little more!
Very - Good.
Appreciated that he requested another dentist look at me to double check he hadn't missed anything. However, waited AN HOUR for second dentist and then told not needed. Had to demand 2nd dentist look at jaw.
Very rude, after hour wait she told me dentist not see me, she was rude and not caring -
Very unhappy these last to visit. Frist visit was a total waste called the prior to get in nothing was available got in the following week,the assistant that worked with Dr. Smith very unpleasant didnt feeling comfortable at very bad additude. Then to get there to only find out its only a exam while im have these HOLE in my mouth that needed to be re-filled i need to schedule to come back. Come back the following week. Come the following week and this was a dentist appointment from hell. Dr.Kim i never want to exam or do anything in my mouth. Ive had serveral dentist and cant understand why they keep changing very unhappy with my service at this time
Ive never had any issue up until now. These last visit just terrible!!!!!!
Ellen is the best hygienist i ever had... Didnt see a hygenist this visit
1st call I was directed to an answering machine, left message, no callback so I called again in 24 hours.
I have been in customer service for a while but when I came into this office, they all showed great personality. They act like they wanted to be there doing their job! Keep up the good work. I will be returning.
I cant really rate the dental hygienist in this visit because I did not see one yet. But the team work from the staff was great. I think Nicole was the one that took me to the xray room and one of the xrays she just could not get a good picture of and Pam assisted her in completing it. Pam was really funny, very chipper.
I really enjoyed Dr Kim personality. He explain what he saw in my xray and listened to the questions that I had to ask. He even had a joke or two to share. I want to keep him as my Dentist:)
Much more courtesy than the one previous.
Making appointment was easy no issues wasnt an emergency soi was fine with a few days wait
I mentioned my poor caring for my teeth and that i had made chices to pull vs salvage before and now i wanted to make bettet choices it was like i never said anything
The person assisting was the only one who explained things gave me a brochure very helpful
I mentioned my poor caring for my teeth and that i had made chices to pull vs salvage before and now i wanted to make better choices it was like i never said anything
I always recommend DA on Green Bay Rd Kenosha.
Received estimates for replacing filling - very helpful
Tina Gottschalk was very professional and helpful.
He had bad news to tell me but delivered in an appropriate way first time with this dentist, extremely confident with this dentist.
Felt he was direct, & honest, & efficient.
Mr. King was very friendly and easy to understand. I would like to see him any time I need work done.
I was not told that this dentist I was placed with did not do silver fillings because he thought in theory composite fillings were better. When I had told him that my husband and I agreed on silver, he went on to say "Would you rather listen to your husband?"
two prices given neither were accurate
I was very comfortable with the dentist. He addressed all my concerns, and as my teeth and mouth were in good condition the appointment was brief.
He anticipated my concerns and addressed them.
The relationship between DDS and hygienist was amazing.
Very good communication with me and with my son.
Was very pleased with Dr. Kim. Gave me excellent advice on my questions and concerns.
I really like Dr. Kim
Dentists are understaffed, need more.
the dentist addressed my questions directly and I felt very comfortable with him
Dr. Kim did a quick & painless root canal and carefully saved this tooth so it didn't even need a crown! I was soooo grateful!
His attitude was unexceptable. He would not listen when I was explaining that I have a Gag reflex when trying to get the x-rays. I had to sign a paper that you are not responsible because the assitant could not get x-rays of the left side. Very Bad
I always have a good experience w/ Dr. Kim.
Dr Kim made me feel very comfortable! I love seeing him!
Again, I can't tell you have pleased I am with Dr. Kim and assistants.
I really liked Dr. Kim and he did a great job explaining the two different options I had for treatment, made certain I knew what I was choosing.
He maybe spent 3 minutes in with me. Seemed very rushed.
Introduced himself I explained what was wrong with my cap on my tooth.
Dr. Kim is the kindest, most down to earth dentist I've had in 46 years. He knew I had high anxiety when I arrived and talked to me so kindly and effectively about it that I don't think I will feel that again for future appointments. Dr. Kim is a HIGH
Dr. Kim was very nice explain everything - was very pain free his assistant was very helpful and outgoing - I enjoyed my appt.
Was not my regular dentist - but he was extremely nice.
I would rate Dr. Kim higher than a 5 if possible.
as a 1st appt. this did not go well with Dr. Brennan. Dr. Kim was fine but could not treat the issues in my mouth and asked for Dr. Brennan to look. Nobody ever asked my history with the current conditions in my mouth and made assumptions.
I was very nervous to get two fillings. The dentist and his assistant were outstanding. Both made me feel at ease.
Very good experience my first visit.
My cavity was filled, and it is hurting very bad since then. I am totally dissatisifed.
The dentist did very little as I was there for a cleaning in order to start as a new patient. I will know more when I actually receive treatment for something. The "open concept" freaked me out and reminded me of a "factory setting".
Love Dr. Kim. Great dentist. Have referred others to him as well.
Felt like it was a very quick exam. I've seen other providers at Dental Associates that spent time checking my teeth and assessing..., etc. Felt like it was an assembly line.
He could NOT be better! Superb!
Again so far I've never had a bad experience with any of the dentists at this office.
Did not care for Dr. Kim.
Dr. Kim is great!!
Very knowledgeable, understanding.
Felt he was kind of rough.
Dr. Kim is a wonderful dentist!!
Dr. Kim is the most kind and gentle dentist I have been to. I have been recommending Dr. Kim to everyone that has to have dental work done.
Dr. was so kind and made sure there was no pain.
My husband and I both like how Dr. Kim treatments are. He is really good as a dentist. We followed him over from Appleton to Green Bay because we liked him so much.