March 11, 2020
Dr. Ward had great bedside manner! Janet is WONDERFUL too!! I had a great experience at this location!
March 10, 2020
made totally comfortable by this dentist and felt sure I was receiving his complete focus and expertise
February 27, 2020
Dr. Ward was excellent in advising me regarding risks and reward of a potential root canal.
February 27, 2020
Dr. Ward thoroughly described the procedure (my first root canal) before starting and I appreciate that he explained as he was working. He and Hector put me at ease throughout the appointment.
February 27, 2020
I was given a prescription that I was told would be sent to my pharmacist - was never sent - took me about 2 1/2 hours of waiting and running back to pharmacy too late late pick up. Other than this my experience was great.
February 25, 2020
very understanding Dr; was very knowledgeable and compassionate
February 15, 2020
Dr. Ward is the best.
January 31, 2020
Dr. Ward is personable and answered my questions and was thorough in making sure he had necessary information to proceed. Definitely would highly recommend.
January 8, 2020
very plain and good explaining
December 13, 2019
Much better than the last root canal experience!
December 12, 2019
Dr. Ward was excellent. He made the procedure of the root canal pleasant and really eased my anxieties. His levity during the process and bed - side manner made my experience actually fun and tolerable.
December 2, 2019
Dr. Ward is a true professional. He made having a root canal a piece of cake.
November 18, 2019
Both Doctors were very nice Dr Lukats and Dr Ward
October 24, 2019
the dentist and hygienist I worked with for my root canal were amazing! they deserve raises! I was very nervous for this procedure, and they made sure I was comfortable throughout my operation. telling me everything they were doing before they did it. overall, very, very happy with my experience.
October 17, 2019
I enjoyed Dr Ward as my dentist
October 9, 2019
Dr. Ward performed a root canal for me and he was the best dentist i have seen in my life. I would switch to him in a heart beat if he wasnt just a root canal dentist. I then saw Dr. Cheney and he was wonderful also. I think they both were the best--I was truly impressed.
September 30, 2019
Dr. Wards vast experience in performing root canals put me at ease as did his very personable manner. He was professional but also friendly & even funny!!
September 9, 2019
Knowing what a root canal is and involves, Dr. Ward makes it an experience nothing like the horror stories Ive heard from others whove had them elsewhere.
September 4, 2019
Dentist answered all my questions and explained the procedure in terms I could understand.
August 24, 2019
I did not have treatment at this time... Dr. Ward was very helpful explaining what I had concerns about and giving me recomendations for treatment. He answered my questions and eased my mind of concerns I had and made excellent recomendatiions for my dental care explaining reasons he believed in this treatment...I felt comfortable when I left that I had all the information I needed to make decisions about my dental care.
August 21, 2019
Terrible chair side personality scared enough as it was he made it worse never want to see him again.
August 12, 2019
Dr. Ward and Hector were amazing
August 7, 2019
the doctor was kind and made me feel comfortable.
August 5, 2019
Dr. James Ward did a previous root canal for me and he was excellent! Dr. Ward did this root canal for me and he was EXCELLENT!!! He does quality work!
August 2, 2019
Dr. Ward explained everything to me in a confident and understanding way
July 29, 2019
Confident he knew what he was doing. It felt like he was in a hurry to leave the room.
July 24, 2019
I am commenting on the doctor who was to perform a root canal. It was determined I did not need one, but needed an extraction. The dentist was excellent at explaining my options, why an extraction was needed and what to expect moving forward
June 4, 2019
Thanks Dr. Ward!
May 22, 2019
Had an assistant observing so I even learned a bit more about the procedure which was interesting
May 16, 2019
Dr. Ward - very patient & understanding - friendly - best at what he does root canal.
April 30, 2019
Excellent! First root-canal dr. & tech Hector - kudos.
April 23, 2019
I appreciated Dr. Wards demeanor towards me. He acknowledged my apprehension and did his best to diffuse my anxiety. He has a great chairside manner.
April 4, 2019
dr. was very good and reassuring
April 2, 2019
Dr. Jim was incredible. Easy root canal and NO PAIN afterward at all!!
April 2, 2019
Acted like he was doing me a huge favor. Really worried about lunch. (Indian food.)
February 17, 2019
He was very helpful regarding my concerns & explanations that allowed me to make an informed decision
February 17, 2019
An awesome experience.
January 29, 2019
When I revealed a discrepancy between the tooth which hurt and the one scheduled to be drilled, Dr. Ward ceased operation & called to arrange additional tests.
January 9, 2019
very friendly and caring dentist. Dr. Ward
December 19, 2018
This was my first root canal and Dr. Ward acted like I had had root canals on all of my teeth when I asked about brushing, chewing, etc. on the tooth that was worked on. It was a little irritating, but I understand he is busy. The information sheet was more helpful that his answers to my questions.
December 11, 2018
My procedure became more difficult than anticipated, Dr Ward was very professional in his handling of the unexpected outcome.
December 8, 2018
Dr. Ward reminds me of a seasoned down south doctor. His voice is soothing and his mannerisms calms and ease your fears.
November 26, 2018
he was excellent!
November 14, 2018
my communication with dr. Ward made me feel very comfortable and confident that he did a great job. I was very surprised of the amount of time for this procedure and was happy when it was done.
November 7, 2018
enjoyed the friendliness and humor of the dentist. make the appt very relaxing.
October 19, 2018
He is outstanding!
August 3, 2018
Dr. Ward was excellent. I would definitely recommend him to others needing a root canal.
March 11, 2018
I have had multiple root canals done in the past. This experience was by far the least painful. I had full confidence in Dr. Ward.
February 18, 2018
I will never be a patient of Dr. Wards again, nor would I recommend him to another person. While in my follow up with my regular dentist he said that the procedure Dr. Ward did was done well, I had a terrible experience. While the rubber piece was over my tooth to protect from bacteria, they put a bite block in my mouth to keep it open. My gag relax went off (something I have no control over), and was met with a quite a bit of negativity. The dentist told me that if thats how I was going to be, I needed to keep my mouth open as wide as possible, if I wanted to get out of there in under 2 hours. You could barely keep your mouth open while I was giving you the numbing shots in a very condescending and rude tone. We carried on with the procedure after agreeing to keep the bite block out. During the part of the procedure of drilling out the tooth for the root canal, the dentist explained that there would be a lot of noise and screeching sounds, but to try not to jump. Once he started drilling, I could feel the nerve hit and jumped, he paused for a moment and started going again, to which I again felt. Clearly irritated, he just looked at me, until the dental assistant finally asked if I was feeling that, to which I replied yes. He then did some more numbing, and it was pretty smooth sailing after that. He was joking with the assistant and seemed to loosen up, but after the first 20-25 minutes of the appointment, I was not pleased.
December 26, 2017
I went in for a simple procedure that doctor ward set up and okayed after viewing my exrays. I got there and he started taking implants and crowns I didnt even know what he was talking about. I have had a tooth ache since November and have been seen three times in December and I still have a toothache. Doctor Ward said he misread my exrays he didnt see I had a post under my crown. So I will have to have tooth extracted but cant do it until January 12th. AND I still have a tooth ache. I will have tooth extracted but then will find a new dentist clinic.
October 27, 2017
There were some questions asked and the dentist was defensive in his response, which did not make me feel confident in his ability to care for my daughter.
September 12, 2017
Dr. Ward is very thorough.
August 14, 2017
My family will never return to Dental Associates. This is do to the extremely poor treatment and lack of concern to provide proper dental health care when needed.
August 7, 2017
Did a great job explaining what he was doing.
July 24, 2017
Dr. Ward was very helpful & his Assistant.
July 5, 2017
Dr. Ward, is one of the most gentle & caring dentist, I know he seems to be very well prepared in performing root canals.
June 27, 2017
Dr Ward is very cold and I would not recommend him to anyone...a root canal should not shatter within 2 days....I followed all directions....eating rice should not break a tooth completely 2 days after spending a ton of money to save a tooth.
June 18, 2017
First time seeing Dr. Ward and Dr. Cheneys assistant made sure that he was aware of my issues before hand. Very impressed with communication between the two teams.
June 4, 2017
I feel that Dr. Ward did do a very good job at letting me know what was going on and what to expect.
June 2, 2017
the dentist dr. Ward was awesome.
May 9, 2017
I had a root canal performed. Dr. Ward explained everything he was doing - going to do - and why I very much appreciated that!
March 10, 2017
Dr. Ward was excellent.
March 5, 2017
good
February 19, 2017
Dr. Ward has to be the best root canal treatment in the city, Dr. Mahn best for everything else.
January 24, 2017
I was extremely hesitant to getting a root canal, and the dr. took the necessary time to talk me through my concerns building my trust in him along the way.
December 23, 2016
Dr ward is a great root canal dentist
December 15, 2016
VERY comfortable w/ Dr. Ward.
December 11, 2016
Every thing was great
December 9, 2016
Excellent.
November 22, 2016
I've known Dr. Ward for many yrs; he has always been kind & compassionate & is wonderful in helping me to alleviate my pain.
November 21, 2016
Dr ward did a wonderful job ,have experienced little discomfort from the root canals in the tooth.worst thing was the injection to numb the roof of the mouth.The rest of the root canal went great
October 10, 2016
I made this appointment with Dr. Ward specifically because of past experience with him when I needed a root canal. He is compassionate and sincere as well as skillful and professional. He is my first choice if I need this type of treatment.
June 8, 2016
I wish he had did the freeze test on my both terth before my root canal ..it was the other tooth in the end .Now I will wait until January for another root canal . its hard for me to tell which tooth was aching.
June 6, 2016
Dr. Ward explained every step in the procedure. No surprises and I appreciate that.
May 24, 2016
good
May 13, 2016
everything went as planned, I appreciate that
April 24, 2016
Excellent experience
April 18, 2016
I was given no explanation or education of how to care for my tooth after the procedure. I could tell the doctor was running behind schedule, but it would have been nice to at least leave knowing how to do oral care after such an extensive and invasive procedure that was new to me.
March 9, 2016
A+.
February 16, 2016
No one discussed the option of either having a root canal or pulling tooth before scheduling the root canal.
January 19, 2016
I was impressed with the care given me by Dr. Ward. He made me feel comfortable throughout the whole process.
October 13, 2015
Very good!
September 27, 2015
I was very happy with Dr. Ward.
September 21, 2015
unfortunately I was in way too much pain due to having TMJ, that Dr. Ward was unable to perform my root canal, he was very understanding and very compassionate.
August 21, 2015
I delayed having my root canal for a year because of dislike for the former dentist doing them. Dr. Ward made the wait worthwhile. I hope if I ever have to have another one he is still on staff.
June 1, 2015
He was very professional and explained everything.
May 27, 2015
Was having a root canal. I am a gagger and when he put the boot on it started to gag me. Dr. worked through it with me and made me comfortable during the procedure.
February 16, 2015
had to have 3 shots to freeze mouth. The one on the roof of my mouth was painful. had a temporary filling put in and it came out over the weekend.
December 9, 2014
very good doctor
December 1, 2014
I thought Dr. Ward and his assistant did a wonderful job. They work together as a team and made me feel very comfortable.
November 11, 2014
the dentists seem to be over-specialized in that they need to refer to one another for different procedures. Nothing gets completed in a single visit.
October 5, 2014
Dr Ward explained everything I could expect, also said he believed in no pain during root canals and there was no pain.
September 5, 2014
I should be compensated when the dentist is late. If we are late our visit is cancelled.
September 1, 2014
Pretty good overall.. I just hate needles
August 20, 2014
I wish I could have him for a dentist. he had a wonderful bedside manner & really put me at ease, especially when he could see how upset/scared/worried I was.
August 20, 2014
LOVED this dentist!!
June 26, 2014
I was treated like a toot, NOT a person. The dr. & assistant talked over my head like I wasn't there. My obvious pain was brushed off and my warnings of failure to become numb were not properly addressed. Upon being reminded that I can't see x rays, the dr. quit his explanation of my problem w/root canal even though I asked him to continue giving a verbal explanation.
June 12, 2014
Other dentists at clinic numb areas where Novocain W/B injected. Dr. Ward does not. Shocker!! But he did explain exactly what he was going to do and also during which is very important to me.
June 12, 2014
Dr. Ward did an excellent job and I am pleased he works for the clinic.
March 24, 2014
I was booked into a cancelled apt and got in the next day
March 24, 2014
Reminded me NOT to use the floss they give for free, with gum disease I need to use a different kind. She is the first that told me that and it has improved my gum disease.
March 24, 2014
Very good.
March 24, 2014
I was well informed and was very relaxed about my procedure.
March 24, 2014
Actually did not do root canal I was scheduled for, did not think it was needed and that something else was causing the pain
February 21, 2014
I received excellent care from Dr. Ward, DDS and his assistant. Very personable. Both the dentist and her.
February 4, 2014
Very honest & forthright. Gave me the options, good & bad, and what to expect later on.
January 9, 2014
Best experience of any dentist ever and I am 60 yrs. old.
December 23, 2013
Dr. Ward's professional behavior helped tremendously to ease my concerns in getting a root canal.
November 25, 2013
I had a root canal done and to the day I have not had any pain. I filled the pain Rx but did not use it.
November 14, 2013
Dr. Ward was fantastic. He is an asset to your company.
November 5, 2013
Would be better but upset over the long wait & poor customer service by his assistant.
October 18, 2013
Excellent dentist.
September 5, 2013
It was an excellent experience.
August 15, 2013
He's a very honest dentist. Answered all my questions.
August 7, 2013
I experienced no pain (after the Novocaine took effect) or after the Novocaine wore off. I have utmost confidence in Dr. Ward
August 7, 2013
I wish Dr. Ward could be my dentist for every procedure. I was ready to quit this office but Dr. Ward's good care and outstand demeanor made me change my mind. This experience was so different from my previous visits.
July 31, 2013
Dr. Ward was very thorough and patient with explaining the procedure, and spoke in a language that I could understand!
July 24, 2013
Very professional.
May 31, 2013
Dr. was very gentle and was a very caring dr.
May 29, 2013
Dr. Ward is awesome! Very caring and knowledgeable professional.
May 1, 2013
There was no appointment. I never met Dr. Wand - Actually, I had to call my dentist to find out that the x-rays were already read & diagnosed. His receptionist NEVER called me back regarding no need for appointment.
April 18, 2013
Then could not get in for extraction until almost a month - VERY POOR. I asked at cleaning appoint to dentist - if the tooth should be pulled - His answer was - NO - What did he KNOW??
April 9, 2013
Good on a tooth pulled (ouch!
March 13, 2013
Dr. Ward went over & above to make my visit pain free (even though it was a root canal) I appreciate all he did.
December 20, 2012
This visit was for a root canal and Dr. Ward made me feel more relaxed than when I arrived.
December 11, 2012
After 1 visit estimate doubled. Not happy about that.
December 7, 2012
No complaints.
November 16, 2012
At first they did not seem to believe my complaints everything is all good now.
October 24, 2012
Informative during treatment letting patient know what was going on and explanations for procedure.
Press Ganey Patient Satisfaction Survey Results