James T. Ward, D.D.S.
General Dentist Limiting Practice to Endodontics
Press Ganey Patient Experience Survey Results
Our Patient Rating scores represent an average of all responses from actual Dental Associates patients randomly surveyed by nationally-recognized patient experiences firm Press Ganey. Learn more about our dentist reviews.
Responses are measured on a scale of 1 to 5, with 5 being the best score.
"I get the most satisfaction as a dentist when someone comes in, terrified of needing a root canal, and leaves smiling. As a dentist, I enjoy the satisfaction I get from helping patients obtain the smile they have always wanted."
- Marquette University School of Dentistry, Milwaukee, WI, D.D.S.
- American Dental Association
- Wisconsin Dental Association
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Please visit our Dental Insurance We Accept page for more details
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
Dr. Ward very informative about the situation regarding treatment!
He was informative, put me at ease, and had a good sense of humor
Dr. Ward was the most patient Dr. Ive had. I was very nervous about the procedure. He explained everything to me before and during the procedure. I would recommend him to anyone, especially those with children. HE WAS THE BEST!!!!!!!!!
Never ever having had a root canal previously, I was somewhat terrified of the procedure beforehand, especially considering its rather fearsome reputation. However, the dentist did such an excellent and thorough job of explaining each step of the procedure while he was performing it, that I was quickly put at ease and had all of my concerns allayed. This was especially appreciated, and in sharp contrast to many other dentists I have encountered who say little to nothing while they work, and make no effort to reassure the patient!
Dr Ward has performed previous root canals on me. Still great as ever
Love Dr. Ward and his assistant!
Dr. Ward was extremely thorough during my root canal. He took the extra time and steps to assure that all infected nerve tissues were removed .
Dr. Ward and his assistant were wonderful
Dr Cheney was very professional.
Answered my many questions
I was so nervous and scared. He stopped calmed me down and then proceeded to the end almost one hour!!
Fast , friendly and helpful.
Dr. Ward was professional, gave thorough explanation of his accessment. I am very appreciative of his honesty. He put me at ease and I will entrust him o my future surgical needs. I will refer friends and family to him as well.
Dr Ward was great. Best root canal I have ever had. Explained everything and was really concerned about my health throughout the procedure.
He was wonderful and calming.
Im impressed with Dr Ward. He answered all my questions.
Very good dentist
Dr. Ward was excellent!
I really felt that Dr. Ward listened and answered all of my questions. He listen intently to my explanations and also helped me understand the decision that I was making. Honestly I was prepared to go in and have to debate what I wanted, I even asked multiple family members before the appointment to prepare for battle. Thank you Dr. Ward I honestly can say that getting my tooth extracted was very very pleasantdare I say even fun with Dr. Lispisa and his assistant(just went on vaca to NC).
Dr. Ward is very friendly, made me comfortable as possible. Warned me upcoming discomfort, explained everything. Was excellent and impressed me
Excellent service and information
Dr Ward and his assistant, Helen, were very kind. My procedure took longer than expected and Dr Ward was insistent about getting the root canal done perfectly. It was a long day for them, as it was after hours by the time the procedure was completed. I really appreciated their professionalism.
Dr. Ward was wonderful!
Both dentists were very helpful and enabled me to feel comfortable.
Dentist walked me through step-by-step what was going to happen what was happening very knowledgeable very caring and he did a great job.
Dr Ward made me feel very comfortable and he listened to my concerns. When he discovered that my tooth could not be saved, he explained it to me in such a way that I could make an informed decision about next steps.
Knowledgeable and Friendly
Dr Ward was excellent!
Dr. Ward was AWESOME!!! He was correct that I wouldnt have pain after and I didnt. And he taught me some things and made me laugh. Super nice guy, probably one of the best you have.
It was a great visit. He was honest and explained things which I greatly prefer
Dr ward and his assistant were excellent they explain everything to me
Dr Ward was incredible! As was his assistant!
Dr. Ward is absolutely wonderful. I was nervous about the procedure because I usually have gas to relax me but that wasnt an option. Dr Ward has a very calming and confident personality and by the time he was ready to freeze me up his talking to me had me relaxed.
Dr. Ward was absolutely great. Very informative, kind, professional and caring!
I think Dr. ward has a wealth of knowledge to share with the younger dentists he would be an excellent mentor and displayed wonderful customer service ( bedside manner) during the procedure. I consider myself a high pain tolerance and dental issues do not scare me. The way the doctor and his assistant handled it was very compassionate. I know some people are very afraid of dental work.I would gladly recommend this team to anyone!
Dr. Ward and his assistant were awesome. I has no pain whatsoever after my root canal!
Very informed and made me very comfortable
Dr. Ward and team were amazing! I felt very comfortable throughout the entire process.
Dr Ward is the best. Even though I was there for a root canal, this was probably the best experience I have ever had at a dentist office.
He was thorough and honest.
I saw Dr Ward. I found him friendly, personable, skilled, and exacting in his treatment. I would gladly see him again and recommend him to others.
Wonderful chair side manner
Dr. Ward is an amazing professional. He made my worry and anxiety go away with his very first words. He made me comfortable with his treatment. I would recommend to anyone needing a root canal treatment.
The Dentist was great! He was Caring and attentive and thoughtful making sure I understood and asked questions to make sure I understood and explained things in ways I could understand.
Rather than doing a root canal, the dentist recommended a tooth extraction. He made this based on the xrays and notes from the dentist without looking at my tooth. I wish this was communicated to me via phone before I took time off from work to come in and sit in the chair. Now I need to take mire time off from work next week for the extraction. Im fine with the extraction just feel my time and Dr. Wards time could have been utilized better.
Both dentist and assistant were great
Told him of the bad experience I had yrs ago in the navy. I like what he said. Navy dentist dont have to be nice.
Dr. Ward did not explain anything to me. When I was checking out they told me I had prescriptions called into the pharmacy and I wasnt aware I was being prescribed anything.
Dr. Ward is one of the best Ive seen over the years. Courteous and professional.
Dr. Ward and his assistant made me feel very comfortable and they both had excellent Bedside manner. I truly appreciate that! Especially when you are going into any kind of procedure that can be nerve wracking.
Dr Ward was amazing. He was efficient. He was gentle with me and my anxiety with having root canals done. He stopped in between whatever he was doing and took x-rays to make sure he was doing everything correctly and on point. I did not feel a thing. For a root canal this was an exceptional experience. Thank you Dr Ward and staff for being wonderful.
Dr. Wards skill knowledge and bedside manner was outstanding!
I couldnt have been placed in better hands. Dr. Ward is eminently qualified and experienced in root canals. I would just say that it would be nice if he smiled--even just once. It would put patients at ease. Im sure he didnt mean to come off the way he did, but I felt like I was the last patient of the day, rather than the first--like he was a bit tired. Might just be his personality--low affect (?)--but thats a minor consideration considering the thorough job he did. Also, he had to deal with a polyp in one of my canals. He could not get around it to clean the entire canal.
I was extremely anxious about having my first root canal. Dr. Ward and his assistant communicated everything that they were going to do and helped ease my anxiety.
Dr Ward is the best!
He was very good recommended not to do because I didnt have any problems at the moment
The clinic set me up with Dr. Griz and Dr. Ward, and I was very satisfied.
Dr Ward is like no other!!! Feel very confident in his care. His assistant was spectacular too!!!
Answered all my questions, explained x-rays. Told me what was ahead and what do expect. Regularly asked about comfort level and administered more anesthesia as needed. I appreciated it all!
Exceptional to work with. Would highly recommend Dr Ward.
Hes a great Dentist, we have history
I initially was very scared of this appointment but when I arrived the staff made me very comfortable from the time I made my payment to the point when I sat in Dr Wards chair. I was nervous for nothing him and Ms Helen did awesome I didnt feel anything and day after I feel great no pain.
I had this procedure done in the past it was very painful this time it was great.
Both dentists I saw were excellent
DR Ward and Karen are fantastic
Dr Ward was very kind and thorough. He explained why at this time a root canal was not justified. I was very impressed with his explanation and his knowledge of my chart. Thank you Dr Ward
Very good experience with Dr Ward
Dr Ward explained everything from the documents to the procedure very well. He put me at ease.
He made me feel so relaxed!! He was excellent. I was so nervous prior to my appointment.
Dr Ward took the time to explain the procedure and gave me good advice as to the best path forward.
Dentist was somewhat condescending. Did a poor job of giving options, and was pushy about getting tooth pulled. Did not do a good job of putting in a temporary filling.
Dr Ward was very pleasant and addressed any concerns I had. I felt greatly assured and confident in his abilities
The Dentist was extremely friendly & helpful. He was thorough and answered all questions
Very kind person
Dr Ward and Helen were very nice and explained everything thoroughly. Had hardly any pain after my root canal.
took the time to talk and explain. very pleased with the service that was provided.
Dr Ward is a very caring and dedicated professional . Id highly recommend him to freinds, relatives
he was new to me but he put me at ease immediately
Dr. Ward is phenomenal!!! Absolutely no pain in a procedure that should have. He is the best !!!
Dr Ward is excellent. Glad I was able to be seen by him.
He explained everything that I could understand.
once again dr ward did a great job
Dr. Ward was very kind and explained everything. He made be feel comfortable.
my interaction with Dr Ward was by far the best dental experience Ive ever had in my entire life (over 50 years). He is professional, knowledgeable, a very good listener and I felt that my opinion was important to him.
everything was explained and I didnt leave having questions.
After meeting and having a conversation with Dr. Ward I felt confident in his ability. Having dental anxiety , I was nervous about my first root canal. His calm and patient demeanor relaxed me immediately. We share a background in the laboratory which was interesting and also created comfortable conversation. He was wonderful and I no longer fear any future, similar procedure as long as he will be performing it. Excellent experience overall.
cannot say enough good things.
He was an awesome dentist!
very kind and explained everything very well
Thank you for your service...I appreciated the doctor and hygienist detailed work and explanation of service. Thank you again
excellent care....very confident after initial introduction of dentist
best dentist we have encountered at Dental Associates. He was very nice, caring, and helpful.
Dr. Ward and his assistant were very considerate and helpful.
Dr Ward was phenomenal. Friendly, knowledgeable, great at being down to earth.
Jim Ward did an excellent job.
If I didnt understand, I asked for clarity and it was given.
Do not feel he took my severe anxiety issue into consideration. Was very much just wanted to get the appointment done.
I was very pleased with all the results from beginning to end. Awesome dentist & his associate. I felt completely comfortable & at ease.
Dr. Ward is great! I really appreciate that he explained what he was doing and why throughout the root canal. It made me feel much more comfortable and assured me that I was getting the best treatment.
Dr Ward thoroughly explained everything and made sure I was comfortable during the procedure
Dr. Ward was/is AMAZING! He was kind and compassionate. I appreciated his explanations given prior to completely each stop of the procedure.
Dr. Ward was highly recommended. He explained everything to me and why the root canal would not work. I appreciate both he and his assistants professionalism and friendliness. Id recommend him to everyone.
Disappointed that I need to replace my original crown which was perfectly fine. However, the end result, the root canal is fine and my tooth pain in gone, so in the end the procedure was a success at the cost of me needing a new crown.
The staff always continues to ask if I had any questions or concerns before, during, and after the procedure.
Dr Ward explained it very well.
I had Dr. Ward before and I remember he told me he did root canals on police dogs for the police department!
Dr. Ward was very helpful and took time to answer my questions.
Would have liked the dr. to explain in more detail the procedure while doing. Sort of a play by play. I could not ask!
Considering the built-in anxiety of having dental work done, I think it went very, very well. Things went better than I had feared.
Dr. Ward is at the top of the list for root canals. I have had multiple root canals and Dr. Ward is my first choice.
My Dr and asst were amazing! friendly, talked and laughed made me feel very comfortable.
Dr. Ward had great bedside manner! Janet is WONDERFUL too!! I had a great experience at this location!
made totally comfortable by this dentist and felt sure I was receiving his complete focus and expertise
Dr. Ward was excellent in advising me regarding risks and reward of a potential root canal.
Dr. Ward thoroughly described the procedure (my first root canal) before starting and I appreciate that he explained as he was working. He and Hector put me at ease throughout the appointment.
I was given a prescription that I was told would be sent to my pharmacist - was never sent - took me about 2 1/2 hours of waiting and running back to pharmacy too late late pick up. Other than this my experience was great.
very understanding Dr; was very knowledgeable and compassionate
Dr. Ward is the best.
Dr. Ward is personable and answered my questions and was thorough in making sure he had necessary information to proceed. Definitely would highly recommend.
very plain and good explaining
Much better than the last root canal experience!
Dr. Ward was excellent. He made the procedure of the root canal pleasant and really eased my anxieties. His levity during the process and bed - side manner made my experience actually fun and tolerable.
Dr. Ward is a true professional. He made having a root canal a piece of cake.
Both Doctors were very nice Dr Lukats and Dr Ward
the dentist and hygienist I worked with for my root canal were amazing! they deserve raises! I was very nervous for this procedure, and they made sure I was comfortable throughout my operation. telling me everything they were doing before they did it. overall, very, very happy with my experience.
I enjoyed Dr Ward as my dentist
Dr. Ward performed a root canal for me and he was the best dentist i have seen in my life. I would switch to him in a heart beat if he wasnt just a root canal dentist. I then saw Dr. Cheney and he was wonderful also. I think they both were the best--I was truly impressed.
Dr. Wards vast experience in performing root canals put me at ease as did his very personable manner. He was professional but also friendly & even funny!!
Knowing what a root canal is and involves, Dr. Ward makes it an experience nothing like the horror stories Ive heard from others whove had them elsewhere.
Dentist answered all my questions and explained the procedure in terms I could understand.
I did not have treatment at this time... Dr. Ward was very helpful explaining what I had concerns about and giving me recomendations for treatment. He answered my questions and eased my mind of concerns I had and made excellent recomendatiions for my dental care explaining reasons he believed in this treatment...I felt comfortable when I left that I had all the information I needed to make decisions about my dental care.
Terrible chair side personality scared enough as it was he made it worse never want to see him again.
Dr. Ward and Hector were amazing
the doctor was kind and made me feel comfortable.
Dr. James Ward did a previous root canal for me and he was excellent! Dr. Ward did this root canal for me and he was EXCELLENT!!! He does quality work!
Dr. Ward explained everything to me in a confident and understanding way
Confident he knew what he was doing. It felt like he was in a hurry to leave the room.
I am commenting on the doctor who was to perform a root canal. It was determined I did not need one, but needed an extraction. The dentist was excellent at explaining my options, why an extraction was needed and what to expect moving forward
Thanks Dr. Ward!
Had an assistant observing so I even learned a bit more about the procedure which was interesting
Dr. Ward - very patient & understanding - friendly - best at what he does root canal.
Excellent! First root-canal dr. & tech Hector - kudos.
I appreciated Dr. Wards demeanor towards me. He acknowledged my apprehension and did his best to diffuse my anxiety. He has a great chairside manner.
dr. was very good and reassuring
Dr. Jim was incredible. Easy root canal and NO PAIN afterward at all!!
Acted like he was doing me a huge favor. Really worried about lunch. (Indian food.)
He was very helpful regarding my concerns & explanations that allowed me to make an informed decision
An awesome experience.
When I revealed a discrepancy between the tooth which hurt and the one scheduled to be drilled, Dr. Ward ceased operation & called to arrange additional tests.
very friendly and caring dentist. Dr. Ward
This was my first root canal and Dr. Ward acted like I had had root canals on all of my teeth when I asked about brushing, chewing, etc. on the tooth that was worked on. It was a little irritating, but I understand he is busy. The information sheet was more helpful that his answers to my questions.
My procedure became more difficult than anticipated, Dr Ward was very professional in his handling of the unexpected outcome.
Dr. Ward reminds me of a seasoned down south doctor. His voice is soothing and his mannerisms calms and ease your fears.
he was excellent!
my communication with dr. Ward made me feel very comfortable and confident that he did a great job. I was very surprised of the amount of time for this procedure and was happy when it was done.
enjoyed the friendliness and humor of the dentist. make the appt very relaxing.
He is outstanding!
Dr. Ward was excellent. I would definitely recommend him to others needing a root canal.
I have had multiple root canals done in the past. This experience was by far the least painful. I had full confidence in Dr. Ward.
I will never be a patient of Dr. Wards again, nor would I recommend him to another person. While in my follow up with my regular dentist he said that the procedure Dr. Ward did was done well, I had a terrible experience. While the rubber piece was over my tooth to protect from bacteria, they put a bite block in my mouth to keep it open. My gag relax went off (something I have no control over), and was met with a quite a bit of negativity. The dentist told me that if thats how I was going to be, I needed to keep my mouth open as wide as possible, if I wanted to get out of there in under 2 hours. You could barely keep your mouth open while I was giving you the numbing shots in a very condescending and rude tone. We carried on with the procedure after agreeing to keep the bite block out. During the part of the procedure of drilling out the tooth for the root canal, the dentist explained that there would be a lot of noise and screeching sounds, but to try not to jump. Once he started drilling, I could feel the nerve hit and jumped, he paused for a moment and started going again, to which I again felt. Clearly irritated, he just looked at me, until the dental assistant finally asked if I was feeling that, to which I replied yes. He then did some more numbing, and it was pretty smooth sailing after that. He was joking with the assistant and seemed to loosen up, but after the first 20-25 minutes of the appointment, I was not pleased.
I went in for a simple procedure that doctor ward set up and okayed after viewing my exrays. I got there and he started taking implants and crowns I didnt even know what he was talking about. I have had a tooth ache since November and have been seen three times in December and I still have a toothache. Doctor Ward said he misread my exrays he didnt see I had a post under my crown. So I will have to have tooth extracted but cant do it until January 12th. AND I still have a tooth ache. I will have tooth extracted but then will find a new dentist clinic.
There were some questions asked and the dentist was defensive in his response, which did not make me feel confident in his ability to care for my daughter.
Dr. Ward is very thorough.
My family will never return to Dental Associates. This is do to the extremely poor treatment and lack of concern to provide proper dental health care when needed.
Did a great job explaining what he was doing.
Dr. Ward was very helpful & his Assistant.
Dr. Ward, is one of the most gentle & caring dentist, I know he seems to be very well prepared in performing root canals.
Dr Ward is very cold and I would not recommend him to anyone...a root canal should not shatter within 2 days....I followed all directions....eating rice should not break a tooth completely 2 days after spending a ton of money to save a tooth.
First time seeing Dr. Ward and Dr. Cheneys assistant made sure that he was aware of my issues before hand. Very impressed with communication between the two teams.
I feel that Dr. Ward did do a very good job at letting me know what was going on and what to expect.
the dentist dr. Ward was awesome.
I had a root canal performed. Dr. Ward explained everything he was doing - going to do - and why I very much appreciated that!
Dr. Ward was excellent.
Dr. Ward has to be the best root canal treatment in the city, Dr. Mahn best for everything else.
I was extremely hesitant to getting a root canal, and the dr. took the necessary time to talk me through my concerns building my trust in him along the way.
Dr ward is a great root canal dentist
VERY comfortable w/ Dr. Ward.
Every thing was great
I've known Dr. Ward for many yrs; he has always been kind & compassionate & is wonderful in helping me to alleviate my pain.
Dr ward did a wonderful job ,have experienced little discomfort from the root canals in the tooth.worst thing was the injection to numb the roof of the mouth.The rest of the root canal went great
I made this appointment with Dr. Ward specifically because of past experience with him when I needed a root canal. He is compassionate and sincere as well as skillful and professional. He is my first choice if I need this type of treatment.
I wish he had did the freeze test on my both terth before my root canal ..it was the other tooth in the end .Now I will wait until January for another root canal . its hard for me to tell which tooth was aching.
Dr. Ward explained every step in the procedure. No surprises and I appreciate that.
everything went as planned, I appreciate that
I was given no explanation or education of how to care for my tooth after the procedure. I could tell the doctor was running behind schedule, but it would have been nice to at least leave knowing how to do oral care after such an extensive and invasive procedure that was new to me.
No one discussed the option of either having a root canal or pulling tooth before scheduling the root canal.
I was impressed with the care given me by Dr. Ward. He made me feel comfortable throughout the whole process.
I was very happy with Dr. Ward.
unfortunately I was in way too much pain due to having TMJ, that Dr. Ward was unable to perform my root canal, he was very understanding and very compassionate.
I delayed having my root canal for a year because of dislike for the former dentist doing them. Dr. Ward made the wait worthwhile. I hope if I ever have to have another one he is still on staff.
He was very professional and explained everything.
Was having a root canal. I am a gagger and when he put the boot on it started to gag me. Dr. worked through it with me and made me comfortable during the procedure.
had to have 3 shots to freeze mouth. The one on the roof of my mouth was painful. had a temporary filling put in and it came out over the weekend.
very good doctor
I thought Dr. Ward and his assistant did a wonderful job. They work together as a team and made me feel very comfortable.
the dentists seem to be over-specialized in that they need to refer to one another for different procedures. Nothing gets completed in a single visit.
Dr Ward explained everything I could expect, also said he believed in no pain during root canals and there was no pain.
I should be compensated when the dentist is late. If we are late our visit is cancelled.
Pretty good overall.. I just hate needles
I wish I could have him for a dentist. he had a wonderful bedside manner & really put me at ease, especially when he could see how upset/scared/worried I was.
LOVED this dentist!!
I was treated like a toot, NOT a person. The dr. & assistant talked over my head like I wasn't there. My obvious pain was brushed off and my warnings of failure to become numb were not properly addressed. Upon being reminded that I can't see x rays, the dr. quit his explanation of my problem w/root canal even though I asked him to continue giving a verbal explanation.
Other dentists at clinic numb areas where Novocain W/B injected. Dr. Ward does not. Shocker!! But he did explain exactly what he was going to do and also during which is very important to me.
Dr. Ward did an excellent job and I am pleased he works for the clinic.
Actually did not do root canal I was scheduled for, did not think it was needed and that something else was causing the pain
I was booked into a cancelled apt and got in the next day
Reminded me NOT to use the floss they give for free, with gum disease I need to use a different kind. She is the first that told me that and it has improved my gum disease.
I was well informed and was very relaxed about my procedure.
I received excellent care from Dr. Ward, DDS and his assistant. Very personable. Both the dentist and her.
Very honest & forthright. Gave me the options, good & bad, and what to expect later on.
Best experience of any dentist ever and I am 60 yrs. old.
Dr. Ward's professional behavior helped tremendously to ease my concerns in getting a root canal.
I had a root canal done and to the day I have not had any pain. I filled the pain Rx but did not use it.
Dr. Ward was fantastic. He is an asset to your company.
Would be better but upset over the long wait & poor customer service by his assistant.
It was an excellent experience.
He's a very honest dentist. Answered all my questions.
I experienced no pain (after the Novocaine took effect) or after the Novocaine wore off. I have utmost confidence in Dr. Ward
I wish Dr. Ward could be my dentist for every procedure. I was ready to quit this office but Dr. Ward's good care and outstand demeanor made me change my mind. This experience was so different from my previous visits.
Dr. Ward was very thorough and patient with explaining the procedure, and spoke in a language that I could understand!
Dr. was very gentle and was a very caring dr.
Dr. Ward is awesome! Very caring and knowledgeable professional.
There was no appointment. I never met Dr. Wand - Actually, I had to call my dentist to find out that the x-rays were already read & diagnosed. His receptionist NEVER called me back regarding no need for appointment.
Then could not get in for extraction until almost a month - VERY POOR. I asked at cleaning appoint to dentist - if the tooth should be pulled - His answer was - NO - What did he KNOW??
Good on a tooth pulled (ouch!
Dr. Ward went over & above to make my visit pain free (even though it was a root canal) I appreciate all he did.
This visit was for a root canal and Dr. Ward made me feel more relaxed than when I arrived.
After 1 visit estimate doubled. Not happy about that.
At first they did not seem to believe my complaints everything is all good now.
Informative during treatment letting patient know what was going on and explanations for procedure.