February 18, 2018
I will never be a patient of Dr. Wards again, nor would I recommend him to another person. While in my follow up with my regular dentist he said that the procedure Dr. Ward did was done well, I had a terrible experience. While the rubber piece was over my tooth to protect from bacteria, they put a bite block in my mouth to keep it open. My gag relax went off (something I have no control over), and was met with a quite a bit of negativity. The dentist told me that if thats how I was going to be, I needed to keep my mouth open as wide as possible, if I wanted to get out of there in under 2 hours. You could barely keep your mouth open while I was giving you the numbing shots in a very condescending and rude tone. We carried on with the procedure after agreeing to keep the bite block out. During the part of the procedure of drilling out the tooth for the root canal, the dentist explained that there would be a lot of noise and screeching sounds, but to try not to jump. Once he started drilling, I could feel the nerve hit and jumped, he paused for a moment and started going again, to which I again felt. Clearly irritated, he just looked at me, until the dental assistant finally asked if I was feeling that, to which I replied yes. He then did some more numbing, and it was pretty smooth sailing after that. He was joking with the assistant and seemed to loosen up, but after the first 20-25 minutes of the appointment, I was not pleased.
December 26, 2017
I went in for a simple procedure that doctor ward set up and okayed after viewing my exrays. I got there and he started taking implants and crowns I didnt even know what he was talking about. I have had a tooth ache since November and have been seen three times in December and I still have a toothache. Doctor Ward said he misread my exrays he didnt see I had a post under my crown. So I will have to have tooth extracted but cant do it until January 12th. AND I still have a tooth ache. I will have tooth extracted but then will find a new dentist clinic.
August 14, 2017
My family will never return to Dental Associates. This is do to the extremely poor treatment and lack of concern to provide proper dental health care when needed.
August 7, 2017
Did a great job explaining what he was doing.
July 24, 2017
Dr. Ward was very helpful & his Assistant.
July 5, 2017
Dr. Ward, is one of the most gentle & caring dentist, I know he seems to be very well prepared in performing root canals.
June 27, 2017
Dr Ward is very cold and I would not recommend him to anyone...a root canal should not shatter within 2 days....I followed all directions....eating rice should not break a tooth completely 2 days after spending a ton of money to save a tooth.
June 18, 2017
First time seeing Dr. Ward and Dr. Cheneys assistant made sure that he was aware of my issues before hand. Very impressed with communication between the two teams.
June 4, 2017
I feel that Dr. Ward did do a very good job at letting me know what was going on and what to expect.
June 2, 2017
the dentist dr. Ward was awesome.
May 9, 2017
I had a root canal performed. Dr. Ward explained everything he was doing - going to do - and why I very much appreciated that!
March 10, 2017
Dr. Ward was excellent.
March 5, 2017
good
February 19, 2017
Dr. Ward has to be the best root canal treatment in the city, Dr. Mahn best for everything else.
January 24, 2017
I was extremely hesitant to getting a root canal, and the dr. took the necessary time to talk me through my concerns building my trust in him along the way.
December 23, 2016
Dr ward is a great root canal dentist
December 15, 2016
VERY comfortable w/ Dr. Ward.
December 11, 2016
Every thing was great
December 9, 2016
Excellent.
November 22, 2016
I've known Dr. Ward for many yrs; he has always been kind & compassionate & is wonderful in helping me to alleviate my pain.
November 21, 2016
Dr ward did a wonderful job ,have experienced little discomfort from the root canals in the tooth.worst thing was the injection to numb the roof of the mouth.The rest of the root canal went great
October 10, 2016
I made this appointment with Dr. Ward specifically because of past experience with him when I needed a root canal. He is compassionate and sincere as well as skillful and professional. He is my first choice if I need this type of treatment.
June 8, 2016
I wish he had did the freeze test on my both terth before my root canal ..it was the other tooth in the end .Now I will wait until January for another root canal . its hard for me to tell which tooth was aching.
June 6, 2016
Dr. Ward explained every step in the procedure. No surprises and I appreciate that.
May 24, 2016
good
May 13, 2016
everything went as planned, I appreciate that
April 24, 2016
Excellent experience
April 18, 2016
I was given no explanation or education of how to care for my tooth after the procedure. I could tell the doctor was running behind schedule, but it would have been nice to at least leave knowing how to do oral care after such an extensive and invasive procedure that was new to me.
March 9, 2016
A+.
February 16, 2016
No one discussed the option of either having a root canal or pulling tooth before scheduling the root canal.
January 19, 2016
I was impressed with the care given me by Dr. Ward. He made me feel comfortable throughout the whole process.
October 13, 2015
Very good!
September 27, 2015
I was very happy with Dr. Ward.
September 21, 2015
unfortunately I was in way too much pain due to having TMJ, that Dr. Ward was unable to perform my root canal, he was very understanding and very compassionate.
August 21, 2015
I delayed having my root canal for a year because of dislike for the former dentist doing them. Dr. Ward made the wait worthwhile. I hope if I ever have to have another one he is still on staff.
June 1, 2015
He was very professional and explained everything.
May 27, 2015
Was having a root canal. I am a gagger and when he put the boot on it started to gag me. Dr. worked through it with me and made me comfortable during the procedure.
February 16, 2015
had to have 3 shots to freeze mouth. The one on the roof of my mouth was painful. had a temporary filling put in and it came out over the weekend.
December 9, 2014
very good doctor
December 1, 2014
I thought Dr. Ward and his assistant did a wonderful job. They work together as a team and made me feel very comfortable.
November 11, 2014
the dentists seem to be over-specialized in that they need to refer to one another for different procedures. Nothing gets completed in a single visit.
October 5, 2014
Dr Ward explained everything I could expect, also said he believed in no pain during root canals and there was no pain.
September 5, 2014
I should be compensated when the dentist is late. If we are late our visit is cancelled.
September 1, 2014
Pretty good overall.. I just hate needles
August 20, 2014
I wish I could have him for a dentist. he had a wonderful bedside manner & really put me at ease, especially when he could see how upset/scared/worried I was.
August 20, 2014
LOVED this dentist!!
June 26, 2014
I was treated like a toot, NOT a person. The dr. & assistant talked over my head like I wasn't there. My obvious pain was brushed off and my warnings of failure to become numb were not properly addressed. Upon being reminded that I can't see x rays, the dr. quit his explanation of my problem w/root canal even though I asked him to continue giving a verbal explanation.
June 12, 2014
Other dentists at clinic numb areas where Novocain W/B injected. Dr. Ward does not. Shocker!! But he did explain exactly what he was going to do and also during which is very important to me.
June 12, 2014
Dr. Ward did an excellent job and I am pleased he works for the clinic.
March 24, 2014
I was booked into a cancelled apt and got in the next day
March 24, 2014
Reminded me NOT to use the floss they give for free, with gum disease I need to use a different kind. She is the first that told me that and it has improved my gum disease.
March 24, 2014
Very good.
March 24, 2014
I was well informed and was very relaxed about my procedure.
March 24, 2014
Actually did not do root canal I was scheduled for, did not think it was needed and that something else was causing the pain
February 21, 2014
I received excellent care from Dr. Ward, DDS and his assistant. Very personable. Both the dentist and her.
February 4, 2014
Very honest & forthright. Gave me the options, good & bad, and what to expect later on.
January 9, 2014
Best experience of any dentist ever and I am 60 yrs. old.
December 23, 2013
Dr. Ward's professional behavior helped tremendously to ease my concerns in getting a root canal.
November 25, 2013
I had a root canal done and to the day I have not had any pain. I filled the pain Rx but did not use it.
November 14, 2013
Dr. Ward was fantastic. He is an asset to your company.
November 5, 2013
Would be better but upset over the long wait & poor customer service by his assistant.
October 18, 2013
Excellent dentist.
September 5, 2013
It was an excellent experience.
August 15, 2013
He's a very honest dentist. Answered all my questions.
August 7, 2013
I experienced no pain (after the Novocaine took effect) or after the Novocaine wore off. I have utmost confidence in Dr. Ward
August 7, 2013
I wish Dr. Ward could be my dentist for every procedure. I was ready to quit this office but Dr. Ward's good care and outstand demeanor made me change my mind. This experience was so different from my previous visits.
July 31, 2013
Dr. Ward was very thorough and patient with explaining the procedure, and spoke in a language that I could understand!
July 24, 2013
Very professional.
May 31, 2013
Dr. was very gentle and was a very caring dr.
May 29, 2013
Dr. Ward is awesome! Very caring and knowledgeable professional.
May 1, 2013
There was no appointment. I never met Dr. Wand - Actually, I had to call my dentist to find out that the x-rays were already read & diagnosed. His receptionist NEVER called me back regarding no need for appointment.
April 18, 2013
Then could not get in for extraction until almost a month - VERY POOR. I asked at cleaning appoint to dentist - if the tooth should be pulled - His answer was - NO - What did he KNOW??
April 9, 2013
Good on a tooth pulled (ouch!
March 13, 2013
Dr. Ward went over & above to make my visit pain free (even though it was a root canal) I appreciate all he did.
December 20, 2012
This visit was for a root canal and Dr. Ward made me feel more relaxed than when I arrived.
December 11, 2012
After 1 visit estimate doubled. Not happy about that.
December 7, 2012
No complaints.
November 16, 2012
At first they did not seem to believe my complaints everything is all good now.
October 24, 2012
Informative during treatment letting patient know what was going on and explanations for procedure.
Press Ganey Patient Satisfaction Survey Results