Terrence Murphy, D.D.S., M.H.A.
Press Ganey Patient Experience Survey Results
Our Patient Rating scores represent an average of all responses from actual Dental Associates patients randomly surveyed by nationally-recognized patient experiences firm Press Ganey. Learn more about our dentist reviews.
Responses are measured on a scale of 1 to 5, with 5 being the best score.
"What I enjoy most about being a dentist…meeting people and working with them to meet their dental needs in a comfortable environment."
- Fort Bragg, NC, Army Comprehensive Dentistry Residency Program
- Baylor University, San Antonio, TX, Masters in Healthcare Administration
- Eisenhower Medical Center, Augusta, GA, U.S. Army General Practice Residency Program
- University of Illinois College of Dentistry, Chicago, IL, D.D.S.
- University of Illinois at Urbana-Champaign, B.D.S.
- American Board of General Dentistry, Board Certified
- Federal Services Board General Dentistry, Diplomate
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
I appreciate that Dr. Murphy was able to take care of it right away.
Love Dr Murphy! Would recommend him to others in a heart beat
Dr Murphy is the best.
Very good both times
Best experience I see ever had at the DDS!
I have confidence in Dr. Murphy. He does what is best for the patient.
Very nice and professional.
Always the best
I get very nervous and he was very calming to me. He explained what he was going to do next and how it would feel. I have been at the location out at the mall for years but wanted to use this location because it is much closer to home and work. I am so glad I did! My experience all around was very pleasing.
First meeting with him. He seemed very profesional, and nice.
I have a fear of going to the dentist and its been a long time since I had any dental work done. I ended up needing a second numbing shot because I could feel it when he started to drill for my filling but Dr Murphy and his assistant were very kind and understanding. Definitely would recommend him to others
Great job by Dr. Murphy
I follow Dr. Murphy whichever office he works in.
Dr. Murphy is wonderful
Already recommend someone else to come to see yall!
Exceptionally well expanded.
He speaks quietly and unclear
I like Dr Murphy.
Dr murphy is really nice
I trust Dr Murphy more than any other dentist ever
He explained options well.
Dr Murphy and team are very helpful and awesome!
Dr Murphy is the best dentist I had in my 82 years on this earth!
Doctor Murphy was awesome and efficient at his job also Britany was very good at assisting him
Dr. Murphy is friendly and funny I appreciate how he cares about how things look and feel when he is done.
Best dentist ever! My son is going next month!
Dr. Murphy has always been very good
Like Dr Murphy
not going to fix what isnt broken. I like that very much
explained everything very well and easy to understand the treatment recommendations
Dr Murphy is the best
I feel confident that the Dr will do a great job!! Im very happy and excited to get new upper teeth!!
Both dentists were very good
Dr Murphy was very informative and gave me awesome answers and suggestions to all questions I had.
very happy with this dentist.
the two dentist that help me are the best dentist I have ever had and would recommend them to all.
I was pleased with my dentist interaction.
I HAVE ALWAYS HAD A GOOD APPOINTMENT. I FEEL VERY CONFIDENT IN DR. MURPHY. DR. MURPHY HAS ALWAYS EXPLAINED EVERYTHING VERY WELL AND I HAVE BEEN VERY PLEASED WITH THE WORK HE HAS DONE ON MY TEETH.
he answered my questions and was respectful. I would have liked to go over my options more in depth. I was also told me a pain medication plan would be discussed, but was not. Also, my prescription was not called into the pharmacy and then it the correct prescription was not provided.
He did an excellent job explaining everything he was doing
the dentist was a very good guy he made me feel so comfortable the hole time and the nurse was also just as good and explained everything really good thank you all so vary much.
I follow Dr. Murphy wherever he works. I drove from Fort Atkinson to see him yesterday.
I am deaf so dentist and dental staff did great making sure I understood everything
There was little to no wait between being called back and the dentist arriving for my exam. He was quick and efficient. When he prodded an area that caused pain he stopped immediately and asked specific questions. After the exam he shared his thought process and stayed to address all my questions and concerns. At no time did he make me feel rushed which is so important to me, made me feel like my concerns were important.
didnt talk to me really at all, he was nice, just didnt speak to me much
Dr. Murphy always makes sure you understand what he is doing & makes sure you are comfortable. Always has a beautiful smile too!
Dr. Murphy is GREAT. I really trust him with my dental care.
Terry is very good...super job
Excellent experience! Way above exceeded my expectations!
Dr. Murphy explained everything to my understanding and was very helpful.
this doctor Murphy needs a promotion
Awesome dentist. Going to the dentist is never fun. *Dr. Murphy makes it fun and easy.
great experience. Felt comfortable
again, very good
Everything was fine
Great dentist. Great.
Excellent manner. All three of my sons liked him and described him as very chill.
Excellent manner. My three sons all liked him and described him as chill.
There was not any work that needed to be done. Therefore, Dr. Murphy did not need to spend much time with me. He was very kind and I would definitely see him again.
excellent cleaning done by the hygienist and was followed by a check up by Dr. Murphy on work done previously. He made the decision to work further on his work at the next appointment in 6 months time.
Dr. Murphy is an exceptional dentist, traveled 3 hours for emergency treatment that I could have gotten elsewhere.
I go to the Appleton North facility because of Dr. Murphy.
Dr.Murphy was very nice and caring with a sense of humor and did a great job addressing my concerns.
Everything was very good!
I have had bad experiences with dentists in the past so I dont easily trust a dentist, but I do trust Dr Murphy and feel comfortable in his care.
This was my first visit with Dr. Murphy, so I thought it went well for the first time. Jennifer, the Hygienist has been very good to work with helping me reduce gum disease issues.
Dr. Murphy was excellent. I have poor genetic dental issues and he was so caring and efficient in helping me to find a long term solution for my teeth. 4. This was huge! I felt he really cared for my situation.
the dentist was no nonsense. didnt take a lot of time to get to know me (which I actually prefer). my old dentist used to try to chat for like 20 min and it bothered bc of trying to get back to work.
I felt very comfortable with the doctor and I was pleased at how he took time to answer my questions in a way I could easily understand. He was also very courteous as was his team.
It was my first meeting with this dentist and didnt feel like my options were explained.
Previous dentist retired, but his replacement, Dr Terrance Murphy, is very good as well. Very personable, experienced and does not recommend unnecessary work (ie.: replacing old fillings when they are still hanging in there). Reassuring to know he has the same wonderful work ethics.
Dr. Murphy explains everything very clearly and gives you options. I have complete confidence in Dr. Murphy as my dentist.
He was great, he brought it down to my understanding, was great.
Would recommend Dr. Murphy to others.
This was Jacks first time meeting Dr. Murphy, but was pleased with his first appointment.
Dr Murphy has always been thorough and has an excellent bedside manner
Dentist talked to the assistant the entire time.
he seemed rushed going from one patient to the next and then back again to me
Poor bedside manner.
My first experience with Dr. Murphy. He did an excellent job! No discomfort, didnt feel rushed. Very pleased with his work and will recommend to others!
I am very grateful to Dr Murphy and Assistant Brittany for squeezing me into their schedule and helping me with an acute problem
easiest, fastest and perfect crown I have ever had done
He was not really a conversationalist...
I never met this Dr. before. He came in never said anything to me, Just push my chair back and talked to his assistant. He did say I probably didnt need to have it frozen. Did what he had to do and walked out. Almost like a herd of cattle. Sorry that how it felt!
He was great. I was seeing Dr. Murphy at the Greenville office and when I received the notice he was leaving I was very sad. I am so glad he didnt go far. I will drive the extra miles to have Dr. Murphy for my dentist.
Great, I am happy with the transfer to Dr Murphy since me regular dentist retired
My first visit with this new dentist. He did not introduce himself to me. Although he did a good job on my filling. I felt no personal connection. I felt much more comfortable with my previous dr.
New to me this dentist was too business-like. I didnt get any feeling like he wanted to get to know me. Fast in and out. I waited in the chair much longer than I ever have.
Dr. Murphy is very professional and kind.
Dr. just left after procedure. Never said anything about being finished or good bye.
I HAVE GONE TO DR. MURPHY FOR A VERY LONG TIME AND HE IS THE BEST DENTIST IN THE AREA :)
Dr. Murphy is an excellent dentist. Excellent.
The actual tooth being pulled went very well. No pain or discomfort. Dr. Murphy did a great job.
Our insurance had denied a crown that I need. The dentist looked at it again and took different xrays and is resubmitting the request. He feels it shouldnt have been denied. I like the fact he was willing to revisit and try again.
I felt like I was in good hands.
Hold Dr Murphy in high regard. Always explains the situation. Never pushes you for treatment that can be put on a watch and always leaves the decision for treatment up to me.
Dr. Murphy was great.
Very very good. Dr Murphy has always been an excellent dentist. He cant retire until I die.
Dr. Murphy makes me feel very comfortable in talking about my lower bite. Thank you Dr. Murphy. There are few in the past that talks to me in a way I dont feel comfortable sharing about my lower bite anymore to but this time with you, you are different. Thank you.
I have always had a very good experience with Dr. Murphy. Dr. Murphy seems to really care about his patients.
All went well
Truly appreciated his calm and gentle demeanor. Very comforting
Considering this was not a regularly scheduled appointment, things were taken care of in an appropriate and reasonable manner. They also got me in a bit early that day due to a cancellation.
I saw Dr. Murphy for a quick check to determine whether or not I need any dental work done in the near future because my dentist (Dr. Harris) was out of town. However, I have a history of severe chronic pain as well as the resulting hesitancy to have any medical professional render services in sensitive areas like my mouth, head, and neck. At this appointment, I asked the dentist to be careful when poking around in my mouth as several teeth have been very sensitive. After assuring me that he wouldnt even poke me, he did just that and laughed it off, saying that it didnt count. I was shocked, but couldnt say anything as there were implements in my mouth and most likely pain would have increased if I had moved. This is incredibly unprofessional behavior. Dr. Harris has always taken every care, concern, and request very seriously, so I was expecting similar care from other dentists at the same practice.
Have been with Dr. Murphy since joining dental associates and hope to always have him treat us.
Dr. Murphy was very clear about options that I have on an issue that I had. He was friendly, knowledgable and made me feel very comfortable about his ability to meet my needs.
dentist and hygiene's are very pleasant.
The dentist was pleasant and friendly
I HAVE BEEN IN FOR SEVERAL DIFFERENT THINGS. THE ORAL surgeon was amazing as was his assistant. all the hygienists and assistants to the dentist were also very kind and helpful. Dr. Murphy (dentist) was short, and quick which is nice but did not explain anything to me other than "this is what's wrong" I was not given treatment options, nore where the options explained to me. and his urgency to get to the next patient made me feel uncomfortable to ask questions.
I am very happy with Dr. Murphy. I could mark excellent instead of very good for most of the answers.
I waited so long, I was unable to get the cleaning done, only the xrays and exam. this was very frustrating as I drove a half hour for the appointment
Dr Murphy is the only dentist who knows me
Dr. Murphy - best dentist I've had in the last 15 years.
very poor administration of novacain. 3 times and worst injection I have had. Dr. seemed like he rather be fishing
I was able to call ahead and schedule a filling same day as my routine exam. very helpful to not have to go twice.
on a scale of 1 to 10, rates a 10+
Real fast as to what had to be done. Kinda like in a hurry.
The dentist talked to me while drilling on my teeth. Couldn't hear a word he said.
The dentist is wonderful with me and my husband.
Dr. Murphy is wonderful. I have seen two other dentists in this practice who do not possess the same qualities as Dr. Murphy in this regard.
He does good job.
All of these questions are good - they explained what they were going do, on everything.
I feel very comfortable with him, and I have a fear of dentists
The dentist was amazing, he discussed a crown of mine that wasn't perfectly fitting on my tooth (one that he did not do). He didn't appear pushy when telling me that in the future we should replace that. He was kind, professional and courteous.
terry Murphy is highly recommended by us.
My treatment was painless and done very skillfully.
Always the best.
Everyone was super - They even brought out a wheel chair for me to use. With out asking -
Dr. Murphy is excellent. He's down to earth and very smart.
I was nervous about having work done and the dentist and his assistant were great at making me feel comfortable and not embarrassed about my anxiety.
one of the best dentist I've ever seen and I have recommended him to many people.
Again, very good at helping with anxiety by explaining giving me options.
Dr. Murphy explained about three nerves that are in your cheek and where they lead to. He knew exactly which nerve I felt when I said I could feel a cold shot up my eye. I'm wiling to come from Appleton to Greenville because I like the treatment I get from Dr. Murphy.
Every member of the staff was polite and helpful and professional
Dr. Murphy is very good.
Outstanding job of extracting very difficult root.
New Denist, never seen before
only one treatment option was presented, yet actual treatment (a minor surface bonding) needed to be scheduled for a different day despite the time spent with the dentist being minimal. Between the long delay before seeing the dentist and the time spent with the dentist, the treatment could have easily taken place that visit given that there was only one option.
the dental team did not provide very clear explanations of what they would be doing, how the equipment would work, or when they were going to adjust the chair, the light, etc. They repeatedly assumed that I knew their work processes, despite multiple remarks on me being a first time patient. While I have been to numerous dentists previously, none of them used the same procedures or equipment. In particular, the chair kept being tilted so far back that my legs were above my head, causing discomfort. I've never been put in that position by any other clinic. When I explained my discomfort, I was told that was the best adjustment they could make.
Very professional office!
Excellent Dentist and staff. I have recommended Dental Associates to family and friends. I always get compliments on the work that was done. Thank You, Dental Associates. Thank You Dr. Murphy
Dr. Murphy was very compassionate of my fear of dental work!
Very good dental experience!
Super nice staff and a caring dentist!
Very pleased with Dr Murphy
My husband and I really like Dental Associates
Everyone is so friendly. I would recommend this place to anyone.
Dr Murphy, Michelle and both Abbys do a great job every time I am there. I am Glad they are there.
"Great job" Dr. Murphy. "You keep me smiling" and that's good.
Some pain but only for a few seconds, could not be helped
They were able to work around my schedule and find the exact date I wanted to have my procedure done very quickly.
Throughout the procedure, he talked me through everything that he was doing and made me feel very relaxed and confident.
Even for having my wisdom teeth yanked out, this was the most enjoyable experience I've had at a dentist office to date.
Dr. Murphy is wonderful.
I WENT THERE FOR ONE REASON. TO HAVE A CROWN REPLACED. I TOLD THEM THAT ON THE PHONE. I MOVED TO THIS AREA AND HAVE HAD REGULAR CHECKUPS AT A DIFFERENT DENTIST. THEY WERE NOT CONCERNED ABOUT WHAT MY HUSBAND WANTED AND MORE OF THERE BOTTOM DOLLAR. I WILL NEVER GO BACK AGAIN.I WILL PASS THIS INFO ONTO ANYONE WHO ASKS ABOUT DENTAL ASSOCIATES. I WAS A PATIENT IN THE PAST AT A DIFFERENT LOCATION AND WAS HAPPY. NOT ANYMORE. I DO NOT WANT NOR DO I NEED A "CORPORATE DENTIST AND THERE MONEY PRACTICES"
Trying to schedule a follow up visit for a Thursday or Friday was difficult. Almost 2 months out for an appointment the doc wanted ASAP.
This is complicated. The dentist did a fine job looking and dignosing a tooth ache. When he left and the technician did the clening the communication was terrible between her and I I felt very much like I was being taken advantage of and explanation of future treatments was poor. The technician never brought the dentist back in to follow up. First I have ever had my teeth clened and not polished. When I questioned her about she said polishing after a prophy was optional........ really????
bad experience with hygienist.....
Hygenist gave me a quote that was $300.00 higher than what the receptionist gave me 10 minutes later. Then they argued in front of me about who was right.
Hygenist was confusing and not very articulate.
Very disappointed with hygienist please see last note.
This is complicated. The dentist did a fine job looking and dignosing a tooth ache. When he left and the technician did the clening the communication was terrible between her and I I felt very much like I was being taken advantage of
great experience and service
everything was very clear
Ive never had a bad experience. The staff is great Dr. Murphy is the best .
Glad my family goes here
Would have been nice if he would have introduced himself.
I did not talk to the dentist, but my 11 year old daughter did not understand what was wrong with her teeth or what to do different so she didn't get any more cavaties. I believe the dentist should talk to the parent as well as the child.
DURING THE EXAMINATION PRIOR TO SCHEDULING AN APPOINTMENT THE DENTIST SHOWED NO CONCERN FOR MY FEELINGS
I drive from Oshkosh to Greenville just to go to Dr. Murphy. He is by far the best dentist I have ever h ad. That is why I make the drive for every appt.
Dr. Murphy did an excellent job, I love my smile.
Everyone was very caring and professional.
I'm 82 years and this is the first one I had pulled and so thankful. Doc & his helper so nice and... so nice. And talked so nice to me.
I could have slept if every thing was quiet.
I drive from Stevens Point just to see Dr. Murphy.
I feel good going to DA in Greenville - they treat you like family & friends. Options not addressed.
He was excellent. Didn't feel like you were just a number.
I could tell how he really cared for me the patient.
Dr. Murphy was so kind & caring at my appointment. He calmed all my fears.
I was given an excellent explanation of what was wrong and what was my best option.
Overall the exam was short and uneventful, but thorough.
Very happy with service.
The dentist was very kind and courtesy about explaining about my teeth.
Very good - I like Dr. Murphy.
I first started with Dental Associates in Appleton by the mall, and I was very dissatisfied, but when I came to Dr. Murphy at the Greenville office, I was very happy, and friendly found a dentist I could trust.
Wonderful, Doctor Murphy was excellent. I would recommend him 100% A++++ thank you!
Could not get tooth pulled, 2 hrs. (in chair) lots of grinding to make room to pull tooth. Lost part of tooth next day and some partially filling next to it.
I felt vary relaxed with the dentist & every one was concerned with me - can't say enough for them.
There were times I wasn't sure if Dr. Murphy was talking to me or the dental assistant! After the procedure (crown), Dr. Murphy was admiring his work to the DA.
Terrence is an excellent dentist. I put my trust confidence in him every time I go. Ha and I have become very good friends!!
Exam was short for $ charged.
Would recommend him to friends or anyone needing care.
Does excellent work every time. Not hard to go to dentist to interact with him. Always tells exactly what he's doing. Does his job plus.