Come join an organization where we highly value your dental management expertise, patient care experience, and clinical talents. Our staff members are the most important part of our practice, as their success directly determines our position as the leader in dental care.
At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our dental team leaders with a career, not just a job. As a team member of Dental Associates, you will use state-of-the-art technology, experience on-the-job training exposing you to all specialty areas, and deliver an exceptional patient experience. We are a growing organization at the forefront of the dental industry and are continually expanding our footprint within Wisconsin.
The dental team leader contributes to the business success of Dental Associates by providing a unique combination of leadership experience and continued support of clinical care and patient experience to ensure our patients have an enjoyable experience at our clinics. Be part of a dynamic organization that will make you proud. Learn more about our dental team leader jobs below and how you can join our team!
Dental Team Leader Responsibilities
- Maintain a professional image in appearance and manner
- Fill in for Dental Service Representative or Dental Technician to account for absenteeism or high-volume periods
- Provide work direction with clear responsibility for the coordination of resources to effectively support the day-to-day operations, ensuring a smooth flow of patients through the clinic
- Oversee the staff activities to provide a consistent patient experience
- Assist or direct patient concerns, complaints and issues to the appropriate department
- Coordinate the needs of the doctors and serve as liaison between doctors and support staff to mediate and resolve any issues as necessary
- Ensure staff and patient safety is maintained at all times following OSHA, CDC and HIPAA guidelines
- Manage the sterilization area ensuring the testing of the equipment is performed and logged, reporting failed test results to the Associate Practice Manager
- Act as a change agent supporting continuous improvement initiatives using LEAN principles and tools
- Perform all inventory duties including ordering, unpacking and stocking of supplies
- Explain treatment options and financial responsibility with patient for current date of service
- Review and assist patient in updating iPad medical history
- Take patient’s blood pressure
- Take X-rays/radiographs
- Monitor oxygen levels when nitrous or IV is administered
- Take impressions and fabricate crowns as instructed
- Assist providers with patient education
- Complete all necessary billing procedures for current date of service
- Prepare and record clinical notes and charting
- Collect payments, print receipts and reconcile cash drawer for current date of service
- Manage phone line and schedule future appointments for the team
- Provide confirmation and follow-up courtesy calls to patient
- Set up and disinfect operatory and instruments
- Provide post-treatment instructions to patient
- Provide coaching and counseling to the Dental Technicians and Dental Service representatives
- Create and maintain personnel working files for all staff members including confidential management memoranda
- Evaluate and provide performance feedback on Dental Technicians and Dental Service Representatives and create mentoring/learning opportunities to advance skill set and productivity
- Schedule and lead team meetings periodically and/or as issues merit discussion
- Required to stand, sit, walk, bend, twist, squat and reach above shoulders
- Must occasionally lift and/or move up to 25 pounds
- Forearm reaching from waist to shoulder level and above for suction and water hoses, light fixture adjustment or while using instruments from tray or supply cabinets
- Frequently required to handle, touch and hold objects, tools and controls
- Required to hold or move instruments and objects in the air while maintaining the weight for a prolonged period of time
- Must be able to retract/control tongue and tissue of patient
- Fine finger/hand manipulation and dexterity is required for operation of dental equipment
- Must ensure that all functions are performed ergonomically correctly
- Regularly required to talk and hear
- Specific vision abilities required by this job include close vision and distance vision, peripheral vision, depth perception and the ability to adjust focus
Education and Experience
- Graduate from an accredited DA or RDH program preferred
- Minimum 5 years’ DA or RDH experience required
- Clinical knowledge of dental instrumentation, sterilization techniques, radiography and radiation exposure protocol
- Proficient keyboarding skills
- Comprehensive understanding of DA computer systems and procedures
- Ability to walk at a brisk pace
- Clear verbal enunciation and use of correct grammar
- Mathematical skills sufficient for all collection, posting, and accounting
- Maintain attendance per Dental Associates’ requirements so patient service and treatment is not disrupted
- Comply with Dental Associates’ health, safety and sanitation standards in performance of all duties
In addition to an excellent compensation package, a dental team leader career with Dental Associates will offer you access to beautiful facilities, advanced technologies, continuing education offerings, abundant opportunities for career growth, a dedicated support team, wonderful patients and the gorgeous state of Wisconsin.
We offer our employees a comprehensive benefits package that includes the following:
- Health insurance
- Dental insurance
- Life insurance
- Vision plan
- Health savings and flexible spending account
- Disability coverage
- 401k plan with company match
- Paid time off, including paid vacation, holidays and sick time
- Staff member discount programs
See our benefits page for more details regarding compensation packages.
Why Dental Associates
Dental Associates is a strong company with the resources to continually invest in our overall growth. We also invest in our talented team members through continuing education and other development opportunities. We believe that learning should continue through every stage of life, and we encourage our team members to seek additional seminars, courses and mentoring opportunities to further develop their skills.
We care about the places in which we work, and are dedicated to giving back to those communities through service and support of local events. For example, our staff at all our clinics are actively involved with programs such as Give Kids a Smile Day, Children’s Dental Health Month and local health fairs.
About Dental Associates
Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned group dental practice with over a dozen offices throughout the state and nearly 800 team members. We conveniently provide both general and specialty dentistry care so we can truly become our patients’ dental home by providing all services they may need. From pediatric dentistry to specialized dental services for older adults, we focus on excellent care that is affordable, accessible and personalized. We maintain the highest level of quality, which is proven by thousands of 5-star ratings on Google, an A+ rating with the Better Business Bureau, and consistently high Press Ganey patient satisfaction scores at all of our Wisconsin locations.
Want to Join Our Team?
See the Current Job Openings box at the top of this page for our current openings. If you don't see anything listed there, use the Contact Us option.