"I get the most satisfaction, as a dentist, when patients say, with a smile, 'That wasn't as bad as I thought it was going to be.'"
- Tufts University School of Dental Medicine, Boston, MA, D.M.D.
- University of Southern Maine
- U.S. Navy Dental Corp
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Ratings & Reviews
Press Ganey Patient Satisfaction Survey Results
Our Patient Rating scores represent an average of all responses from actual Dental Associates patients randomly surveyed by nationally-recognized patient experiences firm Press Ganey. Learn more about our dentist reviews.
Responses are measured on a scale of 1 to 5, with 5 being the best score.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
Hygienist went above and beyond to calm my fears and explain future appointment details. My high anxiety was put to rest quickly. Thank you!
my dentist is the best - dr Chaney is very nice and I have confidence in his skills.
Dr. Cheney is personable and an expert. I feel like my teeth are in great hands with his knowledge.
Thank you Dr Cheney! You do an excellent job of explaining everything and answering my questions!
receptionist told me 50 minutes with dentist which was a lie and was only 5 min.
I have recommended and speak highly of the practice.
Previous dentists did an oral exam looking for signs of oral cancer and he did not. That may be a good thing to add when seeing a patient maybe just once a year. Otherwise, he was great!
Doctor explained everything completely.
Dr Cheney is AWESOME!!!
very good, Dr Cheney explained thoroughly why I needed to see a specialist.
the dentist didnt really talk to me. I dont know if he had too many patients scheduled or what. but he popped in, spoke to the hygienist, and left.
Super nice and I didnt feel rushed
I really like him & he does not scare me like most do.
Continued to talk me through what he was doing step by step.
I love doctor Cheney!
Everyone that works there is professional and kind.
I enjoy my dentist
He was very thoughtful about my pain level caused by my bad tooth.
Dr Cheney is excellent !
Dr. Cheney is a great dentist. Always good for a laugh, and I feel like Im in good hands with him!
I can tell Dr.Cheney takes the time to figure out the best treatment for me.
Dr Cheney does an excellent job explaining procedures and answering questions
Very good about explaining and understanding that I was in pain.
New patient - Dentist made a great 1st impression.
because of my treatment and experience I intend to use him as my regular dentist
My appointment was for getting a filling put back in that I only had for about 5 months before it fell out; done by the same dentist.
he helped me grt rid of the pain in a couple of days!
I love Dr Cheney as my dentist!
Doctor was a good guy
Dr. Fred Cheney is excellent -
1st time to this facility and seeing this dentist
He was recommended to me by my own son!! And then the receptionist who I asked about him... while my son had his appointment. She told me he would be great for what I needed and with my anxiety and she was so right! LOVE HIM and how he treated me! Even after I had not been to a dentist in 10 years he didn't scold too bad and helped me still!!
My dentist of 35 years retired and I am not impressed with his replacement. I have several friends who use your office and I am quite happy I switched.
Dr Cheney is my favorite. he is always very nice and is a very good dentist.
This has been my best dental experience.
Dr. Fred Cheney is excellent.
During the procedure Dr. Cheney asked me several times how I was doing which was a good experience
Dr. Cheney has restored my faith in dentists. Very professional and also caring.
Very detailed explanation by Dr. Cheney.
I'm dumb and had no problem understanding everything
polite and to the point. Remembers patients
Kept me informed. Example: It will take a few minutes before your mouth is numb and we can start before he left the room for a few minutes.
Everyone I interacted with was very personable, relatable, and kind.
Really like Dr. Cheney
Everything was outstanding, he answered all the questions I had and provided some insight about future appointments and even about whether those appointments were necessary.
Dr. Cheney is the best dentist I've ever had work on my teeth. Thank-you very much!
Dr. Cheney was great! I can relate to him and he spoke in terms I understood.
They are very caring.
Really liked Dr Cheney. Very professional and personable!!
Dr. Cheney has always been an excellent dentist. When crown came out about an hour after cleaning they worked me in right away to fix it.
I never had a cavity before so I didn't know what to expect but the staff made me feel comfortable and less worried.
Dr. Chaney very positive attitude
Very short visit for having a front tooth filled.
Dr. Cheney always goes the extra step to insure my comfort. I sincerely appreciate her professionalism. I have 100% confidence in Dr. Cheney and his team.
Felt no discomfort. After many years of dental neglect on my part feared the worst!
Dr. Cheney is awesome. Shows concern for me and he talks to me so I can understand and make the best decisions for my care.
This was the worst appointment I have ever had with a dentist. I came from another dental office and was seeking relief from a bad toothache that my dentist said needed a root canal. (My dental office doesn't do them.) It was an emergency situation after excruciating pain all weekend. After I explained the situation to him, the best that I could, the Doctor shot rapid fire questions at me that I didn't know the answers to and made comments about the bad dentistry I was receiving. He badgered me to the point that I started crying which I have never done at a dentist appointment in my life. All I know was that I was in pain and no one seemed to want to do anything about it. After that, the doctor decided that I needed to have the filing out that was causing the trouble and he would prep the tooth for the root canal. I was relieved that something would be done to help me. Before he started to work on me I told him that I had TMJ. He said that wouldn't bother him. About halfway through the treatment, I asked him for a clamp to hold my mouth open to relieve the pain in my jaw from the TMJ. His reply was that he was almost done. While I am very grateful that he took action to help me, I am disappointed in the unprofessional manner in which I was treated.
wonderful person!! He has a great team.
Dr. Cheney was personable and he explained my options.
Dr Cheney is an outstanding practicioner. Excellent DDS. The best I have ever had work on me.
I've seen Dr. Cheney several times in the last 2 years. Always very pleased with his work.
I advised that I had some sensitivity, gave me some samples and suggestions to help. Love that :) Tried it and it helped.
Dr. Cheney is the best.
Dr. Cheney is very good. Very nice and professional.
Does a lot to keep my bridge. Very pleasant and easy to talk to.
very happy with the experience and Dr Chaney and his staff
Not very personable but I am used to a small dental office.
Dr. is US Navy, he must be good!!
Excellent service by all!
I could not be happier with Dr. Cheney. He is kind, willing to answer questions, and a great dentist! It was my first root canal and I had no pain!
All over great experience!
Dr. Cheney is a super person.
Was very impressed with the great organization and how everyone was so helpful and nice.
Dr. Cheney was very knowledgeable - he was very nice and knew his stuff.
Made me feel comfortable although I was stressed going in.
Good experience, everyone was friendly and nice including Dr. Cheney.
Dr. Cheney is a great dentist!!!
Very good experience.
Fred does a great job.
Fred saw that I was apprehensive about getting a crown so we discussed alternatives and he informed me enough to see the benefit of the crown.
Dr. Cheney is a very good dentist, never had any problems with him.
Every thing went well thirty minutes and done. Wonderful!
Very thourgh and friendly.
Dr Cheney always a pleasure to see and work with.
No problems at all with my dental care. I am very happy with my dentist, hygienist, receptionists & technicians.
I think Dr Cheney is an excellent dentist. I have been going to him for years... Sarah does a great job and is so friendly. Carolyn is an excellent assistant she is always very happy and sweet!! Thank you all for the great care you provide :)
I really like Dr Cheney
I really like Dr. Cheney and so happy I can have the same dentist at all my visits - I have had him for a long time and he is very caring and I can tell he really likes his job.
Go beyond the normal with someone who had been abused early in life by a dentist
Dr. Cheney is an excellent dentist. I have had an incredible amount of work done and he always makes sure that I don't feel any pain. I trust him and will only see him when I make my appointments. His assistants are very nice also. Very happy with seeing him and will continue to.
Sarah who is Dr. Cheney's receptionist is such a nice person. When I call she assists me right away and if I have to leave a message she always calls me back very soon after. Always is able to help me with anything I ask. I notice Dr. Cheney's team is always the same so that tells me they enjoy working for him also. I am the biggest chicken with it comes to seeing a dentist but he honestly always makes me feel comfortable and is kind. I appreciate that so much and speak very highly of him to my family and friends.
My first appointment. I was actually very pleased w/the staff and facility.
dentist was very thoughtful and explained thoroughly what he was going to have to do because he found something unexpected.
Dentist could have spent more time during my visit and explaining treatment options.
Dr. Cheney's whole team is a wonderful group of people. They always make me feel like I'm at home.
I always have a very good experience at Dental Associates. Dr. Chaney is an excellent dentist and Vicki is an excellent hygenist.
very good experience.
All individuals capable and friendly. My upset was to not get my molar fixed nor in being able to have an appointment with Dr. Brennan for almost 2 weeks - and I suspect that is only to examine me! I understand he is on a leave, but that surely does not help my condition. When calling back again to see if I could get a sooner appointment (now I have to wait about 1 1/2 weeks) I was then also advised to take antibiotics for infection under my lower teeth. I suspect your quality is excellent but the delays in getting treated are frustrating and painful.
Had a dental problem - was able to get it solved within days -
Have always had the best care - never any problems.
I always have very good visits. Haven't had a bad one yet. Everyone is very nice.
Dr. Cheney is a very good Dentist. I enjoy our visits. He knows his work very well.
I have recommended DE to my friends.
They all do wonderful work, and are very friendly.
Had 1 tooth with an issue, at least 6 xrays to get a good picture.
This was an emergency visit a cap fell off. I stopped there, and they got me right in.
This was the first time I went to dental associates. The staff was very helpful and friendly
Couldn't move my mouth after all the goop was in it, to align my back teeth. Dentist was annoyed with me.
Above US average.
Dr. Cheney is fantastic! Excellent practitioner - very skilled clinician - fun guys to talk to you.
Love how everyone makes me feel welcome in each department. Very organized and efficient group of professionals.
Did not like the spray on polishing done to my teeth - my gums hurt for days afterwards.
Dental assistant touched surface that I had to bite down on for panoramic x-ray with her ungloved hand/finger. Note: Facility appears somewhat cold and unwelcoming.
Loved Dr. Cheney! He explained things to me in great detail as he showed me my x-rays. He was very personable and made me feel very comfortable. I would highly recommend him to other patients. I have 2 more appointments scheduled with him.
The only discomfort I experienced during my visit was the injection of anesthetic to numb the area around where the work would be done. I dont like shots in my mouth, they hurt. Other than that my experience was very good all the way around. I was treated with kindness and courtesy, my questions were answered and everyone that I saw there was very good about explaining what they were going to do before doing it.
Loved Dr. Cheney! He explained things to me in great detail as he showed me my x-rays. He was very personable and made me feel very comfortable. I would highly recommend him to other patients. I have 2 more appointments scheduled with him. I hope these experiences are the same.
I am not sure what the infection control features are, so it is impossible for me to rate that question.
If these questions would have been asked to me 15 years ago (even 4 years ago), I would have told everyone to stay away from Dental Associates. I was a patient there about 20 years ago, and one of my children was also. We had a very bad experience there and I was VERY reluctant to even call Dental Associates for the work that I needed to have done at this time. However, they were the only office I could get into in a timely manner. Dr. Cheney and the staff changed my mind about Dental Associates. I hope that trend continues.
Everything was excellent as far as payment options etc. I just wish going to the dentist wasnt so dang expensive. Overall, I feel the value is comparable to other dental offices in the Fox Valley.
Dr. Cheney and I have not yet talked about what I need to do to avoid future problems. Basically what he is doing during the appointments I have with him, is replacing old fillings because they are damaged/failing. I would imagine I would learn more from the hygienist when I get my teeth cleaned later this week. I didnt have to receive any return phone calls, so I am unable to comment on the promptness of returning phone calls.
I havent had my teeth cleaning yet, so I am unable to comment about the hygienist.
Dr. Cheney is awesome!
*Dr. Cheney is awesome!
The bathroom facilities have always been sub-par, and the womens restroom really needs to be redesigned & updated. The gap on the stall doors does not allow any privacy and in the first stall only a very skinny person can sit since the commode is under the toilet paper holder. The waiting room is very bleak, looks worse than the DMV. I have been a patient at Dental Associates a long time and all the patient centric attributes are superb but the two items I mentioned above should be looked at.
The dentist was prepared for the outcome didn't have to reschedule & come back.
Asked about last appointment when I got two bottom teeth raised or leveled, didn't look like anything done.
The dentist's service and honesty is the reason I have returned time and time again.
Crown came off. 2nd crown that dental ass. installed has come off, older crowns installed by previous dentist have NEVER come off.
It was a pleasant visit.
Possibly contacted a mouth infection from previous visits - (fungal).
I'm so glad I have Dr. Cheney for a dentist, he is always very respectful and has a great team working with him.
Dr. Cheney is a great dentist. I have not been to a dentist in 9 years. I was scared. Dr. Cheney & his staff walked me through everything.
I feel very comfortable with Dr. Cheney. He is easy-going, but professional.
Very effecient - not much time spent in the chair
Always very efficient.
I would recommend Dr. Cheney TO ANY ONE.
Definitely would recommend services to friends & family. my boyfriend set up with Dr. Cheney.
Very good all around visit.
I trust Dr. Cheney & his team.
He put me at ease right away and joked about me not liking dentists. The funny thing is I usually do not like dentists, but I think I will make an exception.
i didn't have any treatment on this day .Need to see a specialist periodontic which is scheduled for next Monday
dr cheney is an exellent dentist.
The dentist's empathy stunk. Kind of made me feel worse about the issues I had.
Dr Fred Chaney is an outstanding dentist. Great skills and manner.
I felt that Dr. Cheny used good communication skills and expertise that was easy to understand.
Washed hands for few seconds.