Gregory L. Smart, D.D.S.
Press Ganey Patient Experience Survey Results
Our Patient Rating scores represent an average of all responses from actual Dental Associates patients randomly surveyed by nationally-recognized patient experiences firm Press Ganey. Learn more about our dentist reviews.
Responses are measured on a scale of 1 to 5, with 5 being the best score.
"What I enjoy most about being a dentist is having the skills to successfully restore a patient's oral health and, as a result, the patient becomes pain-free."
- University of California, Irvine, CA, B.S.
- Northwestern University Dental School, Evanston, IL, D.D.S.
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
Very good experience, I will definitely recommend the dentist
Dr. Smart is an excellent dentist.
Dr.Smart and his staff are just great. Always explains his opinions, good sense of humor and sensitive to your needs. Have referred several people to him.
Dr. Greg Smart was outstanding. I called the office at 3:15 as one of my teeth had been throbbing and the pain level was increasing. Dr. Smart said he would squeeze me in at 4:00, which is unbelievable. He took the time to explain my option and made some great recommendations for longer-term care and maintenance for my teeth. A special thank you goes out to Dr. Smart for his customer-service focus and his professionalism.
Dr. Smart is a great dentist. I have recommended him to coworkers and friends
Dr. Smart was very friendly, calming and extremely knowledgeable.
Where do I begin. Dr. Smart is without a doubt the funniest dentist I have ever met. In fact I have never had a better experience with a dentist. Hes been kind, informative and reliable. He has made my time in the chair painless and quick. Considering the amount of work I have already had done and what is to come I can honestly say I look forward to my future appointments with him. I sincerely hope you appreciate your colleagues who have helped me feel like a human being again for there worth is priceless to me.
Dr. Smart was great!
Dr Smart is excellent. Explains well, puts you at ease.
Top quality dentist. Puts you at ease. Easy to joke with.
Dr Smart was a thorough and kind dentist
Hygenist and Dentistwere both very good!
Dr.Smart always takes his time to explain everything to me and makes sure I understand before I leave. Just an overall great Dentist.
Dr. Smart explained everything that was to take place and quickly, comfortably and kindly took care of my dental needs.
Dr. Smart was confident in his diagnosis and did a great job replacing my filling. He made sure I was comfortable during the entire procedure
Very good experience
Few words didnt understand but all and allGood explanation.
Dr. Smart was just a fine dentist for me.
Dr. Smart was very thorough with my treatment plan. He was really nice and showed compassion which is very rare. He made me feel like a valued patient.
Dr Smart is the best dentist. I have been with Dr Smart for 20 years and even I moved to IL, I still coming to Kenosha for a dentist and hygienist.
Everyone was really nice
Dr Smart always talks loud enough & Near good ear when greeting me, & explaining everything to me.
Love dr. smart, one of the best in the business. Definitely makes going to the dentist a pleasant experience every time
EVERYTHING is consistently above & beyond Very Good since day 1.
Dr Smart is friendly and personable. Always feel at ease with him.
I was very happy everything was explained throughly
Dr Smart great
the dentist did not even talked to me, the assistant told me about my treatment, the dentist did not took any time on explaining anything to me.
The world lives a cheerful dentist
Dr. Smart is wonderful and has truly helped ease my dental anxiety. He is patient and thorough when answering my questions.
Best dentist Ive ever had. Dr. Smart is wonderful.
Dentist was giving very poor options with very little explanation. He had no patience to explain why the treatment was needed.
All experiences were good.
It was nice day gave me different options and spent the time to explain all of the estimates with me
a joy to see Dr. Smart.
Dr. Smart is the best.
DR Smart always explains everything and puts you at ease
Dr.Smart let me watch from a handmirror what he was doing. He showed me the problem area, explained to me what he was doing and the tools he was using. It made me feel comfortable and it was cool to see what was going on.
Dr. Smart is excellent.
Dr. Smart was very professional and explained himself thoroughly and clearly, he showed a great concern for my well being. Really a nice guy.
I wish things would have been explained a little better to what the problem was for pain and how to maybe alleviate some of it.
I liked that I had no cavities and the dentist was easy to talk to.
Very good experience, dentist and assistants were very kind
I enquired with Dr. Smart about the potential crown for a tooth and explained that I was concerned about the need for the tooth in question. He took the time to listen and proceeded with xrays. After his review, he provided his honest opinion and advised that the filling, which I was scheduled for, and the crown was not necessary. I appreciated his opinion and left grateful that IT WAS NOT NECESSARY
I love Dr Smart. He is so thorough, patient, friendly, caring, painless. I hope he never retires!
Dr Smart is super. He is always caring and treats me well.
Dr. Smart did a great job as always!
I travel far to see Dr. Smart as I enjoy how professional and thorough he is.
The dentist and myself were on the same page.
Very professional, both nurse and doctor.
I was very disappointed in this appointment. I went strictly for a consultation to have my upper teeth removed for dentures. The dentist came in and didnt even introduce himself to me. He told me I had a bad infection my upper teeth, and then went on to examine my bottom teeth. He didnt talk about dentures at all, which is why I was there. I didnt find him to be friendly at all. He gave me the feeling he didnt want to be there at all. When he was done he was just going to have me leave. I asked him what am I supposed to do my upper tooth is in pain. So he says I guess I can give you some antibiotics, but you cant live on those. Otherwise he would have just sent me on my way with a bad tooth infection. He did advise me to set up a consultation for my bottom gum, as he said I have a gum infection. I will eventually do that; however I am in pain in my upper teeth, and have to have them removed.
Dr. Smart has taken very good care of me the last 10-20 years.
Dr. Smart was fantastic.
Best Dentist ever
dr Smart Always goes above and beyond and explains all options.
we both love Dr. Smart and his assistants!
I appreciate the time Dr Smart spends to make sure we understand each other.
All exeriences were good.
everyone was friendly and thorough !
easy quick and complete
I seen Dr. Smart for long time.
Dr. Smart was very thorough and patient. I felt like I was in good hands. a welcome relief from the other office I tried 6 months ago.
Dr. Smart took his time to talk to me and helped me though my nerves. Was very happy how little pain there was. Also, how he and his assistant kept me comfortable. Thank you
The doctor treating me this day was not my regular doctor, however, he made certain to not only consult with my regular doector but to bring him over and have a group consultation. they were all very profrssional and treated me fantastically.
The severity of the filling caused prolonged treatment/but the persistence of Dr. Smart in assuring the job was correctly done was MUCH APPRECIATED.
dr smart always kind, helpful and knowledgeable
Great interaction by all staff.
Very clear in his explanations - open to ask questions.
my daughter was nervous about seeing a new dentist. The dentist made her very comfortable and answered all her questions.
Dr. Smart and his staff are simply the best! Always get good treatment and service.
He is very good at explaining what he is doing to do.
Love Dr. Smart - he is great!
excellent experience with Dr. Smart and his assistant!
Simple procedure was explained sufficiently
Dr Smart Rocks!
Did not get an explanation of what degree of decay there was.
dentist did not listen to me, did not fix my problem and rushed me out.
Dr Smart was great.
Dr. Smart always knowledgeable, kind & gentle.
Dr. Smart is a phenomenal dentist. I refuse to see anyone else. Never had a dentist who gives you his time and cares so much about your well being.
Best dentist Ive had at Dental Associates Kenosha
Always a good experience...I have great confidence in my dentist.
Dr. Smart is the best!!!
Dr provided information only when asked about options, payment, client preferences, etc. He provided inaccurate information about costs (rather than referring me to someone would could provide accurate information), stated that it had been years since I had been there (it was actually about 15-16 months), seemed to have no concern about how we could work around my schedule (babysitting, out of town guests, etc) and in general didnt seem to care about anything other than what was most convenient for him.
This was aort of an emergence situation just to get my partial bridge cemented in. Which he did perfectly.
They were supposed to get back to me about my options, but no one ever did
dr smart is very good at what he does. kind, caring and knowledgeable
Dr. smart always treats me good.
dr smart was very nice and made me feel very comfortable
Very nice, very thorough
The staff as a whole was amazing and I felt welcomed as I walked into the door.
Dr. Smart is a very caring, warm and nice person. Also a great dentist.
I love Dr. Smart, he is so funny and remembers his patients hes an amazing doctor.
I feel I had a good talk as to what was to take place.
Dentist seemed very rushed.
they took time to explain everything and made sure that I know what the procedure was
dr smart and pedro are very nice and kind
Hes very nice and funny.
Dr Smart is absolutely wonderful. pleasant, good attitude, happy, believed he enjoyed his job. explained very well, made sure I understood, wasnt in pain, and comfortable with everything. he was fast but wasnt rushed. really enjoyed seeing him & having him do the work on my mouth
Dr. Smart is an excellent communicator, and explains in clear language.
I am a new patient and he did not intoduce himself. Just went right into it.
I really liked Dr. Smart. Explained good and bad features of partial (dentures). Understood my feelings and didnt push for what I wasnt interested in.
We LOVE Dr.Smart and his team. As long as he is with DAL, thats where our family will go and we always recommend him to our family and friends.
Dr.Smart is THE best.
professional and comfortable
Dr. Smart is an outstanding dentist was has been treating me for almost 20 years.
I have extensive work to be done. Instead of discussing options, HE decided what the treatment would be with the specialist. When I got to a specialist I didnt even know what his specialty was and there was no discussion of any option except a $25000 one or an uncomfortable crappy one.
Dr. Smart is a great communicator and I appreciate that especially because my dental issues are NEVER easy!
Dr. Smart is the only dentist I would see. He is very professional and knowledgeable.
Doctor Smart explained everything as it occurred.
Good experiece. Dr. Smart is the best dentist I have ever had.
felt rushed. tried to tell me answers before even looking in my mouth
I received an explanation of everything including my general dental health which I have never received before!
Great experience. Explained step by step, gentle, unhurried.
Im 67 years old and Dr. Smart is the best dentist Ive ever been to.
Staff is always extremely informational and helpful. I have clear options and checkpoints when I leave the office.
Made me feel comfortable.
dr smart is awesome and painfree
Always thorough and down to earth, a great guy.
Well done by all staff. Very pleased with my experience.
Again, I wish I could give a higher rating! Dr. Smart is an amazing dentist, who cares for his patients, takes a moment every time I have to come in just to make me laugh. He is caring, understanding and explains all the options thoroughly. He is sincerely interested in how the patient feels and helps to understand why things are done the way they are and what to expect.
Poor explanation as to why I needed an Oral Surgeon.
Very thorough - nice gentleman.
Dr Smart is a good dentist
Outstanding Hygienist and Dentist.
They did not have some of the notes in the computer about my next step to do. Not sure I believed him that i had 2 cavities in the same tooth. They weren't in my x-rays.
dentist explained everything he was doing to the patient and me (Mom)
I felt more comfortable with him then any other dentist I've seen for my problems. he actually told me my issues without me saying anything
Dr Smart always kind, caring and does great job!
Dr. Smart has a sense of humor which makes the visit more enjoyable.
good experience with dentist
I love this dentist - anytime I need a filling he is so quick and it is done to perfection! Never have any problems
I love Dr. Smart and his assistant Sarah. I miss Sony already but am glad she got promoted. I sincerely hope they fill her position with someone as good as her.
All was good & very professional & high quality dental work!
I always trust that Dr. Smart knows what's best for his patience - total confidence in his care at all visits.
A great dentist!
The dentist seemed very knowledgable, but he only explained the tooth that needs a filling to me. He didn't say how it happened or how to avoid that happening again, how to take care of it in the meantime; and didn't explain the things he pointed out to the hygienist from the x-rays in dentist-speak to me in Layman's.
Doctor Smart is very caring and personable.
All was good & very professional & high quality dental work!
I was told there was nothing wrong. That was incorrect. I went to another dentist 4 days later and he found the problem.
love Dr Smart
Good Dentist, very fast
Dr Smart is the best!!
I like my dentist and I hate dentists
Dr. Smart and his team are very professional and give great comfort.
gave straight forward assessment and clear path to resolution with a clearly defined timetable.
I am very happy to have found Dr. Smart.
Dr. Smart is always extremely caring and explains everything wonderfully - He also has an amazing memory!!! He is the reason we come to Dental Associates.
Friendly & businesslike.
Dr. Smart was very concerned that he couldn't come to a definite conclusion of my symptoms/pain even though he consulted with the dental surgeon.
thoroughly checked out issue and explained everything
When I was in the prior week for a cleaning, the Dentist was very thorough with the explanation of drilling out old fillings that were cracked and chipped. He showed me with a mirror. Then explained why this was necessary. The next week when the procedure was complete, was thorough with what he found, etc.
Pedro, his assistant, did excellent work as well!
I was not made known of other options until the day of the appointment. I may have choose another option if I had known them.
I am completely satisfied with all of the dental work I have had done at Dental Associaes.
Dr. Smart is very professional.
I had some concerns regarding heart issues in regard to future possible implants. Dr. Smart took time to sit down and discuss recommended discussions with cardiologist. Very reassuring and caring.
assumed that I would have an expensive procedure. the procedure is a best case scenario but not necessary. I resent that it was assumed that there were no other options and that I would just say "sure thing". it should have been put as a recommendation, not a mandate.
DDS was excellent in all areas! Extremely caring & excellent dental work - Best ever.
Dr. Smart and his staff always make me feel at ease and in good hands.
Enjoy dr. smart, very personable.
Dr. Smart is excellent!
doc smart always makes me comfortable, patient, good dry humor
Dr. Smart has done an outstanding job in taking care of my dental needs for several years.
Doctor Smart is simply the best!
I walked in there in pain while not severe I was in discomfort. In the five minuets that I seen the dentist he told me that I did not have an abscess and that was a relief. Than I was told that I would have to come back to get a filling I ask why and was told this was just an exam . I understand that I need an exam first but I was there to get the tooth fixed and I explained this to everyone I talked to. I also had to ask him to even seal my tooth to help out until I could get it fixed.
I think there may have been one term used that I did not understand but I didn't mind because I do not feel in the dark at all regarding my treatment.
Dr. Smart took the time to make sure I understood what was recommended and why it was recommended. He also helped me prioritize treatments.
The doctor acted as if I had the worst teeth in the world. He was rude, made me feel uncomfortable & ashamed. He embarrassed me in front of everyone there. I wondered why I had waited so long to come back & then I remembered - it was him. I WON'T BE BACK!!
Dr. Smart made me feel safe and explained the process very well.
Very good experience with a helpful staff.
Very comfortable with the appointment very caring staff, I rate the staff with honors of high rating, great satisfaction.
Excellent staff. For my first time, very helpful and informative.
Appointment was very good.
This was a good experience. Doctor very confident in his work.
Dr. Smart and his assistant, Hannah, were terrific. I am so glad I can let them know how much I think of them and their great professional service.
I liked Dr. Smart' s sense of humor.
It was a great experience.
I have high confidence in my dentist and his assistants. His team always explain well and treat all patients equally.
because he's so busy I have to wait 3 weeks before I can see him to put my crown in. Hopefully the temp won't come off.
Good experience - helpful, knowledgeable professionals.
I am very happy to be a patient of Dr Smart. Excellent job for 12 years since I am with him.
The Dental Assistant and Hygienist were very friendly, explained what they were doing and made me feel very comfortable. They also seemed to have a very good relationship with Dr. Smart. Dr. Smart took extra care in reviewing my ex-rays since I had breast cancer and radiation treatments.
Dr.Smart and his assistant did any outstanding job.
Very professional and courteous.
Dr. Smart and all associates are fantastic...best dental experience.
Dr. Smart does use terminology I can understand, when he actually takes the time to do so. He is usually in a rush to get in and out of the operating area, and takes little to no time to finish fillings properly: the fillings I get from him all have rough, protruding edges and do not last long. Given, I do have many fillings and always have, but I've never had fillings give me this much trouble in such a short time. I mentioned the rough edges one time, and he was indignant about smoothing or polishing, and when I said 'can't food get caught in those edges and start decay?' he said 'not really'. I'm no dentist, but I know that statement to be untrue. Those issues aside, Dr. Smart is pleasant to talk to and very conscientious about pain during procedures.
Despite the poor quality of work, I have recommended DA to a couple friends because of the low cost. Neither the friends nor I are financially secure, so DA is our best option. I suppose you get what you pay for.
I was going out of town for the summer & had been having pain in right jaw. I wanted to make sure I didn't have an abscessed tooth. I was a walk-in. I received excellent treatment from everyone! I just had my routine visit 2 wks. prior! Pain started after my visit.
It has been several years since I had been to this office and I saw an overall improvement (and my previous experiences were good).
Good experience - taken care of nicely.
Good - nice professional place. Well done.
Very good overall.
Good - always educating during time in.
availability for initial consult is long (6 weeks long)
Dr. Smart grading of gums was a bit forceful/painful. I have had multiple grading of the gum line throughout my dental experience and this was one ranked high on the force used on gums
Everyone is always very professional and personable...always impressed.
Everything very neat and orderly and relaxing...I am not crazy about going to the dentist but the atmosphere is calming and relaxing and thats something for me to say about going to the dentist!
Wouldnt go anywhere else and happily recommend you constantly.
My hygenist is amazing just love her and all of the assistants just awesome!
I was concerned about a sensitive tooth and was able to get in to see my own dentist within 2 days. Excellent, caring service.
I have recommended Dental Associates to a friend. She has also been going for several years and is very satisfied. We both live 35 miles away. Its worth the trip!
Dr. Smart is the best dentist I have ever had.
Goes out of his way to make sure I am very comfortable and to know what is happening.
Dr. Smart took his time to explain what the treatment plan was for me - very pleasant!
I was told my tooth was like having a pebble in my shoe, that soon I would forget about it bothering me. Today, I have no tooth - extracted!
The staff and dentist are very professional - they make you feel comfortable.
I began using Dental Associates 8-10 years ago and was directed to Dr. Smart to have a crown replaced. It was not by choice, since I knew none of the doctors at this facility. As it turns out, I could not have made a better choice. His professionalism,
Dr. Smart is a new dentist for me. My experience WAS wonderful. He is such a professional -
Since I am also in the dental field, Dr. Smart treated me with respect and spoke to me in a higher level than the average pt. I really appreicated that.
Most thorough, friendly and understandable dentist I have seen in at least the last 10-15 years! Thank you!
Have had several visits with Dr Smart and staff. OUTSTANDING IN EVERY ASPECT.
The doctor was not available on my initial visit and the tech guy took care of me. Then, when I was scheduled to come in a day after the holiday (Labor Day) the doctor had "called in sick." I was not notified, and I drove approximately 1 hr to my appt.
Dr. Smart is a great man. Understanding and caring.
Dentist came in and started drilling without explaining what was going to occur. He drilled on a tooth I was not expecting him to. The hygienist had to tell me what was going on. The dentist was not patient when I asked him questions.
I liked the dentist very much and he put me at ease, explained all of the options and went over all of my questions.
Dr. Smart has always provided top quality dental treatment for me.
He didn't spend time identifying the issues in my mouth. I had to complain several times about specific areas before he identified them. I worry there are asymptomatic areas in my mouth that he never even bothered to look at.
Very short procedure & dr. very professional.
I used to be afraid of the dentist and would almost panic...Doctor Smart has been awesome and I enjoy seeing him.
I really like Dr. Smart.
Dr. Smart did a wonderful job. The crowns are beautiful and he was very concerned about my comfort and satisfaction.
I really like Dr Smart:)
Dr. Smart did a great job!
Dr. Smart is a great guy and dentist. He even enjoys my jokes!
My dentist is very caring. However, I wish that there were not multiple patients that he sees at the same time that he treats me. He generally goes back and forth between patients. Therefore, I don't always feel I get his undivided attention
This is my 1st visit after many years (no dental insurance) I felt like I was being scolded (I am 60, I do not need to be scolded). I felt that my options were not explained very well, dentist seemed to be in a hurry.
Dr Smart has treated several members of my family in the past. He remembered me even though he had not worked on me personally before.
Got temporary crown wish he had checked on techs placement before I left having to live with it for 2 weeks!
Feeling he was in a hurry. Also, some things were left out from 1st visit. Didn't complete all 12 fillings.) Excuses.
Dr. Smart and his assistant were very kind and reassuring.
Dr. Smart is the best!
Both times he seemed in a rush or in a mood w/his co-workers.
Dentist never really talk to me about issue. Told the assistant and they are the ones left to talk to me.
Dr. Smart is best, most knowledgeable & skilled dentist I've ever had.