Dental Associates Shares Patient Satisfaction Ratings

Dental Associates, Wisconsin’s largest family-owned dental group practice, is now posting patient evaluations of its dentists and clinics on its website. Press Ganey, an independent, nationally recognized health care survey company, conducts the patient surveys and supplies the tabulated ratings and feedback to Dental Associates.

“As a company, we’ve always pushed ourselves to be a leader in the health care industry and deliver the best patient care possible. I’m proud to say we’re the first and only group dental practice in Wisconsin that’s implemented a completely transparent way for patients to review and select a doctor,” says Anthony G. Vastardis, CEO of Dental Associates. “Since 2003, we’ve conducted ongoing surveys with Press Ganey to hear our patient’s voice. We’ve decided it is now time to share that information in a public way.”

Each dentist at Dental Associates has a profile page on the company’s website, DentalAssociates.com. The profile pages feature an overall five-point rating for the doctor, based on specific questions asked by Press Ganey related to the patient’s interaction with their doctor. Visitors will also find patient comments from the past 18 months. The page also includes a headshot of the doctor, details his or her education and lists any professional associations they’re involved in.

Currently, all 14 of Dental Associates’ clinics are rated. 

All Dental Associates’ patients with an email address or text number are sent the survey from Press Ganey. The survey focuses on a number of different areas, including the patient’s experience with their doctor and Dental Associates overall.

“Consumers are becoming more engaged and active in their health care so we wanted to give future patients a tool they could use to select a dentist who’s right for them,” says Vastardis. “We’re using a third party firm to ensure the ratings and reviews are completely unbiased.”

“Our website’s Find a Dentist feature already gave consumers the ability to find a dentist or dental specialist in their community,” says Vastardis. “By sharing patient reviews of those dentists, visitors can now choose a new dental provider with confidence.”

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Founded in 1974, Dental Associates is Wisconsin’s largest family-owned dental group practice with 14 clinics throughout the state and nearly 850 staff members, including over 90 doctors and 629 operatories. Dental Associates provides complete family dental services, both general and specialty dentistry, from pediatric dentistry to specialized dental services for older adults, with an emphasis on excellent care that is affordable, accessible, and personalized. Dental Associates is the exclusive provider for CarePlus Dental Plans. 

CONTACT INFO:
Lexi Radke
lradke@dentalassociates[dot]com
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