Online Dentist Reviews Provide Absolutely Transparency

Posted on 07 Jul
in
The Dental Associates Difference

By: Anthony Vastardis, CEO

In a world where you--as a consumer--have an endless stream of information at your fingertips, it’s no wonder you turn to the internet to do research before making major decisions. Because of this information, you are a more knowledgeable consumer who expects a higher level of service, and we want to meet your expectations.

You deserve to make an informed decision about your healthcare, and we’re determined to help you do that. That’s why we display doctor ratings and comments from patients on our website for the public to see. We supply this data through Press Ganey, the leading independent patient satisfaction firm. The data presented is not edited or excluded, and we take their findings--both good and bad--very seriously. By sharing this information with you, we know it will provide value for you and your family’s health.

The Press Ganey Survey Process

  1. After an appointment, patients receive an email with a brief survey about their experience at the clinic and with their dentist and staff.
  2. Patients complete the survey online with the link and access code provided.
  3. Press Ganey organizes the results and sends them to our clinics where they are reviewed. Our team members respond to the feedback and implement changes that will improve future patient experiences.
  4. We post the doctor ratings and comments anonymously on our website for potential patients to see. Each doctor profile page* features an overall five-point rating for the doctor, nine ratings based on specific questions related to the patient’s interaction with the doctor, and unedited comments from patients. In addition, we also post the overall patient rating for each of our clinics.

* Doctors need a certain number of surveys returned before their results are statistically valid. Thus, some newer doctors many not have patient ratings and comments on their profile page (yet).

Trustworthy and Honest Online Dentist Reviews

Our transparency with patients led us to winning the “Leaders in Transparency” award from Press Ganey, which confirmed that we’ve implemented techniques to accurately collect our patients’ experiences and share them online with you. Press Ganey also awarded us with the “Seal of Integrity,” stating that our data gathered is verified to be scientifically-accurate and rigorous.

We are always looking for ways to serve our patients better. The only way to get an accurate assessment of the care we provide is to use an un-biased source like Press Ganey to continually monitor our patients. We take great pride in sharing the results from current patients so you can make an informed decision about your family’s dental care.

Are you looking for a dentist to provide you and your family with exceptional, family-centered care?

Find a Dental Associates clinic near you and see the patient ratings of the clinic and its dentists here: Dental Associates Locations

More helpful information about Dental Associates dentist reviews

To learn more about our online patient satisfaction survey results, visit our dentist reviews page.