Nikki L. Smith, D.D.S., M.S.
Board Certified Pediatric Dentist
Press Ganey Patient Experience Survey Results
Our Patient Rating scores represent an average of all responses from actual Dental Associates patients randomly surveyed by nationally-recognized patient experiences firm Press Ganey. Learn more about our dentist reviews.
Responses are measured on a scale of 1 to 5, with 5 being the best score.
"What I enjoy about being a pediatric dentist is creating and maintaining healthy smiles while providing positive dental experiences for children."
- Baylor College of Dentistry, Dallas, TX, Certificate of Specialty in Pediatric Dentistry & M.S. in Oral Biology
- University of Colorado Health Sciences Center, Denver, D.D.S.
- American Dental Association
- American Academy of Pediatric Dentistry
- Wisconsin Dental Association
- Diplomate of the American Board of Pediatric Dentistry
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
Dr. Smith is wonderful! She took the time to fit in tooth extractions at a routing cleaning visit so our daughter may move forward with orthodontic treatment. She was very compassionate and handled my daughters anxiety like a true professional. Thank you to her and her team!
Dr . Smith is always very friendly. Answered my questions without hesitation.
Dr Smith is amazing! Best pediatric dentist!
Dr Smith is by far the best! So caring and great with kids!
Dr. Smith is very sweet, informative and caring
We love Dr. Smith and her staff. She is very caring and always takes all the time we need to answer any questions.
We love Dr. Smith!
Loved Dr. Smith!
Love and always enjoy Dr. Smith and her team!!
I really like Dr. Smith and I really like that there is an entire section of the facility just for kids.
Love Dr Smith and all of her hygienists! Everyone is so nice and great with the kids!
I appreciate the dentist and hygienists that take care of Dominick and Kane. They are autistic and are scared of the dentist but Dental Associates does great with them. Thank you!
We love our dentist!
Dr Nikki Smith and her team are always phenomenal. My daughter is legally blind and at every visit, she and her team make every appointment a welcoming and warming visit. My daughter is now 14 years old and sadden to have to seek care from a general provider. The last 14 years of care under Dr Nikki Smith and her team have been phenomenal. I highly recommend her to all my family and friends and coworkers. Thank you Dr Smith! You are truly a blessing!!
Dr Nikki Smith is alwats amazingly phenomenal. My daughter Is content at every visit. She and her team make every appointment a welcoming and warming visit. My daughter is always requesting to be the first patient to see dr smith and her team in the day of her appointment because of the phenomenal work and care she provide. Dr Nikki Smith and her team have been phenomenal. I highly recommend her to all my family and friends and coworkers. Thank you Dr Smith!
Dr. Smith was SO good with my daughter!
Dr. Smith is fantastic!
I didnt receive any communication from the dentist other than the yellow report card. Im hoping because this was because there were no concerns but it seems a little odd. I did have a younger child who was a bit more of a challenge so I think that was a distraction but it would still have been nice to have a conversation.
Much more positive experience compared to other dental offices Ive visited
My child has anxiety and was crying because she was scared. Dr. Smith told my daughter I dont know why you are crying you need to stop. And was very rude about her having anxiety about the dentist. This was not a good interaction for my daughter and has made her more uncomfortable about going back to the dentist.
Dr.Smith and her assistant was wonderful! We had a very good first time experience at this clinic.
Great attitude & tolerant. My daughter was less than cooperative
10/10 I always recommend!
My son needed some baby teeth pulled and some extra cleaning on the adult teeth coming in. Everyone was super helpful, explained what dental care was needed and took great care of my son. He said he didnt even realize they were pulling his baby teeth out!
Didnt explain much about my daughters cavities and why such extreme measures would need to be taken for her to get fillings
My son was excited and understood the care he was being given
Love Dr. Smith
Every visit is always an exceptional and outstanding visit. My daughter always look forward to her dentist appointment and see Dr. Nikki Smith and her team! Thank you to her and her team for always providing an outstanding job and making this a pleasant and fun visit for my daughter!!
Dr. Smith and her staff have always been wonderful, caring and so good with my kids.
I did not like that I was told I could not go back by my 3 year old during treatment.
Dr Smith is great with kids and she spent a great amount of time with him.
Dr. Nikki Smith always provide my daughter excellent care and make her visit a pleasant visit to the dentist. My daughter always look forward to her dentist visit with Dr. NIkki Smith. THANK YOU!!!!
Always positive and a great attitude. Always smiling. She makes every visit with my daughters a phenomenal visit. my daughter is legally blind and due to her health, Dr Nikki Smith always make sure my daughter is in great care. My daughter looks forward to her dentist appointment with Dr. NIkki Smith each time and every time. THANK YOU DR NIKKI SMITH!!!
Great dental visit!
At this point I am just getting my son used to the dentist and catching anything major early, so no real concerns.
We love Dr. Smith! Shes awesome!
much improved from our last experience
dr smith and pascha are one heck of an amazing dynamic duo! I cannot begin to thank them both for all they did for my son who has high anxiety. they took their time to allow him to be comfortable and also with out prompting were sure to talk to me away from him with whats next so he didnt have a panic attack. and this is the first time hes seen them in years. I honestly am so blessed to have two amazing people at dental associates, in peds. my son even said mom why cant the world have more people like dr smith and pascha?
could have took the time to educate me on a concern I had.
Dr Smith did such a great job talking to my son and myself about the spot in his mouth that was irritating him and how he can best address that issue she also talked to me about some possible reasons and solutions for the issue he was having
Amazing. My daughter is a difficult patient and the staff was wonderful with her.
Ruth is very comfortable with Dr. Smith and her assistant. They are very thorough and always so patient and kind with her.
I wish both kids could continue with Dr.Smith... she is wonderful and will be missed GREATLY by my kids.
dentist refused to do exam because I didnt want to have x-rays taken
We love Dr. Smith, she also was our other 2 childrens dentist years ago!
Weve come a long way with my soms comfort level with being at the dentist. Dr. smith has always been wonderful, explaining various options. She has always been very caring.
Dr was fantastic with my one year old and made me feel very cared for. She really seemed confident and caring in what she was doing.
Dr. Smith was amazing. Made her feel at ease. Very good with children.
The appointment was quick and a refreshing experience. We previously were told by a different dentist Rosary had a cavity. Dr. Smith said she did not.
my daughter loves and enjoy coming to get her exam and routine care by Dr Smith and her team.
Good experience with a nice dentist.
she is very patient with my child
Dr. Smith and her assistant are always so kind and patient
Very friendly and personable.
We love our Dentist (Mrs. Nikki), wish my son could have her even as an adult!
Dr Smith and her assistants were friendly, caring and personable
Dr. Smith & her assistants always make Ruthy so comfortable and we never feel rushed or like we are in the way. So helpful & amazing. 6. If there was higher, we would choose it.
Dr Smith took time to show Noah how to brush better and watch a video about brushing.
dr Smith has been one of the greatest pediatric dentist I have ever taking my child to. She has great bedside manner. She has a way of making my daughter less anxious
Dr. Smith is a wonderful and kind dentist for children. It takes a special person to work with children and Dr. Smith is that patient and caring kind of person. Kuddos to you!
my son was giving meds to make him go to sleep before surgery and he was not liking it and an hour and half of seeing him go that later she showed up didnt care about it and than he left.
dr.Nikki is great!
I have saying since he started coming to the dentist about him grinding his teeth and was told not to worry about it and to just stop him well it is hard if I dont sleep next to him to necessarily always stop him. Now that he is older and his permanent teeth are in or coming in and she commented again it does concern me because there hasnt been suggestions on what we should do or try, which I feel as the dentist this should be offered, suggested and even earlier than now this year when oh I notice you are grinding your teeth.
Nikki and Kim (hygenist) were AMAZING Adelyn was very nervous and was having a hard time relaxing for the cleaning, exam and X-rays. Both associates were incredible with her. Incredible doesnt even describe how great they were with her! They successfully got her to do a full cleaning with all the standard tools (in her past appointments they had to brush with a standard bristle brush and she wouldnt even entertain the idea of the water, etc.).
I went to this appointment worried and desperate for answers. Dr. Smith took the time to listen, was very courteous and professional and her answers put me at ease.
this dentist and facility had mixed reviews on yelp, but i was referred by a co-worker. we were pleasantly surprised and couldnt have asked for a better first visit for our baby
Dr. Smith was very friendly and considerate with my daughter
Dr Smith did a great job with my child who didnt want to cooperate. she was patient and kind to him.
I fully trust that Dr. Smith and the decisions she makes. I feel she is only looking out for our needs and doesnt try to do anything that is not necessary.
Minimal effort put in to calm a scared 5 year old
We appreciate Dr. Smith and her team! Excellent!
She has always been wonderful.
Last year I was not happy with the service my children received, I am happy to say that this appointment was a very different and much more positive experience.
Love love love Dr. Smith!
Dr Smith always make sure I leave her office with all questions answered. I really appreciate her time to educate me and my daughter in regards of her health etc. again, she communicates to my daughter at my daughters level so she understands. Dr Smith is always patience with my daughter especially with my daughter being legally blind. every trip to see Dr Smith is always a success and good experience. THANK YOU!
Dr Smith and her team is great with children. because of Dr Smith and her assistant, My daughter looks forward to her dentist appointment each time and every time. thank you!
Dentist was great. Very friendly and answered all questions and explained things very well.
Nikki is an excellent pediatric dentist. She had incredible patience!
Super Dentist-Dr. Smith.
This is my daughter's 3rd visit with Dr. Smith and we went from zero problems to needing 4 caps on her front teeth. Dr. Smith said the comment about the caps and then began addressing the hygienist, instead of talking to me - I had to ask what she meant and had to ask a lot of questions (which were not welcomed).
We only come in 2 to 3 times per year but Dr. Smith knows who we are and that always feels good. She is also great about offering options so that we have a say in the treatment.
I felt rushed. no discussion about any other option. Now I need to reschedule an appointment because my son's tooth is bothering him and it needs to be pulled out now. Not after another consultation 2 weeks from now
Dentist was patient & caring when interacting with my child. Communic. was effective & clear.
took extra steps to ensure my daughters comfortability
Dr. Smith was amazing! We will definitely continue to see her in the future!
she didn't really didn't say much about my daughter's teeth. No suggestions on how I can improve. I felt that the cleaning was brief and fast.
my daughter has heart and lung problems and dr. smith take extra time with me as I am 76 years old. she make sure that all my question are answer and all your stall make sure that Vicki has taken her med before seen as we are ask by different people and even the dr before work on her begin. I really like your staff they treat us and friend . keep up the good work.
Dr. Smith has always been very good with my daughter and explains things to her what has to be done. Don't feel rushed at all and gives us plenty of time to answer questions.
Dr. Smith was fantastic with my son
Our family has decided to participate in x-rays less frequently than recommended, and we chose not to subject our son to the optional fluoride treatments until he is older. I understand that the benefits of both services need to be explained to patients/families so that we can make an informed decision. However, ONE explanation would be sufficient during the visit. Both the assistant and the dentist were extremely pushy about the topic, and rather than just accepting our answer when we declined the services, continued to bring it up throughout our visit. I believe they talked to me about it approximately 5 times during our brief visit, which came across as very judgmental and rude ("You know, if you don't have this done we can't assess the health of his mouth..."). I also had the impression that the dentist did not complete as thorough an exam on my son because she did not have fresh x-rays to look at. She never even told me whether or not she noticed any areas of concern after examining his teeth. This was our 3rd visit to the pediatric dentist here, and we have never before had a problem.
I cannot say enough good about Dr smith she is amazing with my challenging children. she is patient and kind. she is helping them get over the fear of the dentist.
Dr. Nikki Smith is excellent. She really cares and know how to work with my son who is autistic. She listens and makes sure he is able to cooperate and is comfortable.
Seemed rushed overall; did not see the fluoride being applied - had to ask my 8 year old to confirm.
Dr. Smith ROCKS! All four of our children have seen her. We will be sad when they are all too old to see her (only 1 left). She always speaks facts and is so helpful explaining what is going on to our children as well. From a mother's view, that is huge!
My daughter loves Dr smith she Hates going to the dentist but she thinks Dr Smith is patient and kind and nice and that is why we drive so far to go to see Dr Smith
Dr. Smith was GREAT with my kids.
Dr Smith is awesome
dentist explained everything well
love Dr. Smith.
The exam and treatment would have been fantastic, except that my daughter is very uncooperative. I would be interested in having some kind of sedation for her so that she can have a real cleaning and x-rays.
I love that dr Nikki is so open to questions.
She always take the time to explain me what it happens with my daughter oral health care.
She showed photos and really took time to answer questions not just the doctor but the assistants as well were so helpful answering my questions and explaining why
dental associates is out of network & we have come back because of the dentist and our faith in her
Dr. Smith is a wonderful dentist! She is skilled, personable and I have confidence in her.
The Doctor and staff interacted very well with my children. However, because my son received work from another dentist, it seemed the Doctor went out of her way to undermine his work, which I felt was very unprofessional. Furthermore, I felt belittled by the Doctor with any questions or concerns I raised. We are not planning to have our children return to Dental Associates because of the rude and unprofessional way we were treated by this doctor.
My daughter became very afraid after a few minutes and the dentist tried to comfort her and was holding her and trying to soothe her when I got in the room.
Dr. Smith and her assistant Ashley were both great. They took their time to explain things and were very patient with my son, who didn't want to have anything done. They helped to make him feel comfortable.
Staff were fantastic!!!!!
very helpful staff and swift smooth app
Dentist and hygienist were awesome
Don't understand why my child needs sedation. This is not covered by insurance and I was not told why he needs it. This is the 2nd time this yr. Is the treatment he is going to get necessary or a precaution? She is very good with him, just not sure on her mannerism (money hungry or no).
No options were discussed for future treatment.
The lady we had last time was wonderful. This lady did not have that mannerism. Very businesslike. This was my son's first appt without me in the room. Of COURSE he was apprehensive!
We have 3 children with special needs and lots of past trauma and abuse....Dr. Smith is GREAT with them and with us. She always listens to our concerns and I believe she truly cares about our family!
Everything ran smoothly
good explanation of needed treatment
Appointment went very well. They were able to see us right away. Doctor took her time with my son.
My kids first appointment could not have gone any better than it did! It was a wonderful experience, and I am so grateful for the staff for taking such good care of her!
so far our experience has been good.
everyone seemed very friendly
Dentist didn't explain why she was recommending thousands of dollars worth of work. She left her assistant to go over treatment plan and she couldn't answer our questions.
Dentist & hygienist did a wonderful job with my daughter's first visit. She started out shy but was able to relax – even got her teeth clean. She said "fun" so it was evident the team did a great job making her comfortable.
Dr. Smith was very patient and professional in the care she gave my daughters. She did a great job and does quality work. Very happy
Cares about her patie ts
Have always had good experience with Dr. Smith.
The care from the dentist and her assistant were amazing!. Even the people back by the kids chairs were very nice. Overall I was very impressed!
She is awesome. Very kid friendly!
Love Dr. Smith - Very compassionate and gentle with my son.
Friendly & good with antsy boy -
Dentist was very caring
Very poor dental cleaning that my son had last time
The staff are great. Dr nikki Smith and her team are very efficient and helpful to me. We enjoy her and her staff very much. She is greatly appreciated and my daughters enjoys her very much.
Wish there were payment options for those uninsured instead of having to pay in full.
This was my sons first dentist appointment and the staff made him feel very at ease. He now likes going to the dentist.Thank You.
I was welcomed to sit where I could see my son and to make sure he was going to be okay.
We had a good experience and I have already recommended some family to go there.
The receptionist answered all my questions I had with payments and insurance very well.
The staff made my son and I feel very comfortable and welcome.
Everyone was very warm and caring about my concerns.
Dr. Smith always listens to my questions and answers them completely.
Arrived about 15 minutes early and got in after about a 5 minute wait. Everyone is always very helpful. Devon and I really like Dr. Smith! The receptionist was on the phone when I came out to make next appt. so I sat down to wait, then someone else came to the desk, but she remembered that I was first and called me up - that was great customer service!
I dont sit in the room when Devons teeth are being cleaned, but when they call me in the assistant is always helpful and answers all of Devs questions - even when they are silly.
We truly appreciate Dr. Smith.
For this appointment, the dental hygienist was very welcoming and friendly which is appreciated.
I trust Dr. Smith with my children and know they are in good hands.
Dr. Smith and her team are such great people! Keep up the awesome work! My kids love you guys and love going to the dentist! Thanks! Cant wait to see you all again!
Dr. Smith is the best Pediatric Dentist around!!! I love her and will take my kids to her until they get too old to see her! She is very gentle and patient with kids!
I will ALWAYS recommend Dr. Smith to my family and friends. I have been asked many times who I would send my kids to for a dentist and she is the one and only I would send them to!!!
1st time visiting, it was an AWESOME experience, very happy! Thank you for your awesome employees. We had gone to another peds. dentist & were VERY disappointed w/them & unhappy. So thank you for the wonderful experience.
Wish I could have been back in the room as my 4 year old came out of sedation. I think it would have made her more comfortable. Thought it was a little strange having her wheeled out the back door as well, probably added to her confusion and being upset.
Parents go to Greenville Dental Assoc. & word of mouth.
Patient left feeling happy and excited to come back again.
dr smith does a great job!
I did not get to speak to the dentist after my sons appointment was done.
Smith seemed very understanding of the issues the children are having.
Dr. Nikki's assistant was able to answer all questions and concern we may have prior to meeting with Dr. Nikki. Any questions or concern that was unable to be answered Dr Nikki was able to answer them right away before proceeding with any exam and treatme
One thing that has been annoying is receiving the "report card" as I'm leaving. Both times, hygiene was checked as "fair", but I was never told how to improve. We brush her teeth twice per day and floss regularly, so I don't know what to do to get a "good"
Dr. Smith has seen my kids for years and has always been very kind and competent.
Dr Smith, was an amazing!! she took the time to make cameron feel comfortable and really came down to his level instead of making us all feel like we were a number.
Just very bizarre having 4 stations in one room very distracting to a young child who is trying to figure out the where the noise is coming from and told to lay still. Should really have separate rooms or room dividers
Dr. Smith is always very good with our children.
Dr. Smith is very good and willing to listen and answer questions.
She was very caring and kind with my sons who has SPD
I was very impressed that Dr. Smith personally met us in the waiting area to address concerns. So much so we sent a thank you note!
We were very impressed w/ Dr. Smith's patience - we sent a thank you note.
"She is a great dentist and has a kind heart with kids". (Spoken by a 7 year old patient).
Didn't know they were doing fluoride treatment again. Our insurance only covers 1 time a year.
Great job explaining the procedures & tools in a way children can understand.
Consult was very good. When we came for the filling and cap the assistant came to get my daughter said she was going to weigh her and never brought her back! Brought her back and started her treatment.
My kids have all seen this dentist before and we've NEVER had an issue, but this appt. was very different!! My daughter told me that this dentist was rough & rude to her and even told her that her teeth were "gross!" We will NEVER see her again!
Son has heart condition & suggested NO but did not suggest ask cardiologist who declined use of NO.
Dr did not talk to me about my 5 yr old do not know if she even looked at her.
I thought the appointment was too short. it was only 10-15 mins. long. So, I am not sure how much could have been done during that time.