COVID-19 (Coronavirus)

COVID-19 Update, May 27, 2020

Clinics Starting to Provide Elective Care in June

During this journey of unprecedented times, providing safe patient care has been the focus of our operations. We want to sincerely thank you for being patient and supportive as we return to providing full dental care

We are carefully working to restore normal business operations based on updated CDC guidelines, and will begin offering routine and elective care in June, including hygiene (cleaning appointments).  

We continue to provide urgent care to existing and new patients. Please call your clinic if you have a dental concern that you would like addressed. Video visits may also be available as an alternative to in-person appointments. 

To keep our patients, team members, and community safe, we have implemented these new guidelines: 

  • Screening. Everyone goes through COVID-19 symptom screening and has their temperature taken upon entering our clinics. 
  • Masking. Anyone entering our offices is required to wear a mask. We will provide you one at your visit if you don’t have one.  
  • Personal Protective Equipment (PPE). Our teams are utilizing additional PPE to include isolation gowns, impervious lab coats, face shields, higher-level masks, gloves and specialized products and equipment to control aerosols. 
  • Social distancing. Our waiting rooms have been rearranged and our clinics have modified their check-in process to minimize contact.  
  • Cleaning. In addition to normal infection-control protocols, we’ve enhanced our cleaning practices, especially for high-touch spaces. 
  • Reduced traffic. Appointment times are staggered to reduce traffic. We are requesting that adult patients arrive unaccompanied and minors are accompanied by only one guardian.

 

Dental Associates COVID-19 Guidelines

     

COVID-19 Update, April 28, 2020

Clinics Continuing to Provide Limited Services into May

We are extending our April 9 suspension of normal operations into May and will continue to provide emergency and essential care to patients of record.

Please see additional information below for patients who had upcoming appointments scheduled.
 

COVID-19 Update, April 9, 2020

Clinics Continuing to Provide Limited Services

Dental Associates Patients:

Following guidance from state and federal agencies, the ADA, WDA, and the CDC, we are suspending normal clinic operations through the month of April.
We will continue to provide emergency and essential care by appointment only to active patients of record.

If you had an appointment canceled during the COVID-19 stay at home order, we will contact you when we begin resuming normal operations. Please check our website for the latest update, as the situation continues changing.
 

What Is “Essential Care?”

Essential care includes, but is not limited to, the following procedures:

  • Root canal therapy
  • Teeth extractions due to infection, pain, and swelling  
  • Dental crown/bridge recement
  • Denture adjustments due to extreme pain and/or an ill-fitting appliance

Emergency dental care: if you believe you are experiencing a dental emergency and are an active patient of record at one of our clinics, please call your clinic and our team will assist you. Bleeding, swelling, and pain are signs your dental concern needs to be addressed as soon as possible.
 

Additional Information for Orthodontics Patients

Keeping your treatment on track is our priority, and our orthodontists are evaluating their patients’ cases individually to determine the best course of action while our clinics are closed.  Most orthodontic treatment can be temporarily delayed with minimal impact on the overall case. 

If you are an Invisalign patient, your orthodontist may be able to send your next set of trays in the mail. If this is not an option for your case, please be assured that we will work together on an adjusted treatment plan when we have reopened. If you have run out of trays, please continue wearing your last set while you sleep to maintain your progress to date.

If you have additional questions about your continued care during this time, please call your clinic and our team will assist you. 

 

We are continuing to closely monitor the COVID-19 pandemic with your overall health and safety in mind and will provide additional updates as they become available. 
 

COVID-19 Update, April 1, 2020 

Clinics Providing Limited Services 

Dental Associates Patients: 

We are continuing to closely monitor the COVID-19 pandemic with your overall health and safety in mind.  

Through the month of April, we will continue to provide emergency and essential care by appointment only to active patients of record. 

Our team continues to seek guidance from State and Federal agencies, the American Dental Association (ADA), Wisconsin Dental Association (WDA), and the Centers for Disease Control and Prevention (CDC).  

Our priority is ensuring the health and safety of our staff and patients, and all decisions made are surrounding this effort. We will continue to provide updates as more information becomes available. 
 

What if I have an appointment scheduled in April?  

Within three to five days of your scheduled appointment, we will notify you via email or telephone to cancel, confirm or reschedule. We will not utilize our text message reminder capabilities during this time.  
 

What if I have a dental emergency? 

We are here to provide emergency care for all active Dental Associates patients during our adjusted hours and after-hours.  

During this crisis, your dental emergencies continue to be one of our highest priorities. If you are an active patient of record and are experiencing pain, swelling or have a dental issue, please call your Dental Associates clinic and our team will assist you. Clinic hours vary due to COVID-19's impact on normal operations. If you leave a message, we will call you back as soon as possible or you may be prompted to connect to our on-call team. 
 

How we're protecting our Patients

In addition to our elevated safety procedures, we are consistently monitoring how we can provide the safest care possible—for both our patients and staff. Because of this, we have implemented additional patient and staff screening procedures.  

 

COVID-19 Update, March 18, 2020

 

Dental Associates Patients:

We understand and respect that many of our patients are concerned regarding COVID-19 (coronavirus) in Wisconsin and beyond. We are continuing to closely monitor the situation with your overall health and safety in mind. 

From March 18, to April 6, 2020, our clinics will cease providing care for all elective procedures including hygiene appointments, routine procedures, and orthodontic care. Four clinics will be able to provide emergency care by appointment only, including oral surgery to active patients of record. 

Our team made this difficult decision based on the recommendation from the American Dental Association (ADA), Wisconsin Dental Association (WDA), and the Centers for Disease Control and Prevention (CDC). Our priority is ensuring the health and safety of our staff and patients, and all decisions made are surrounding this effort. At this time, we plan to reopen all clinics on April 6, 2020, but will notify you if this date changes. 

 

What if I have an appointment between March 18 and April 6? 

If you have an appointment for the following care between now and April 6, a member of our team will be calling you to reschedule your appointment. 

  • Dental hygiene appointments 
  • Routine exams 
  • Orthodontic care 
  • Elective procedures that can be placed on hold, including, but not limited to, teeth extractions and root canals 

 

How we’re protecting our patients 

If your oral health care needs determine a visit to our clinics is absolutely necessary, please know we are taking every precaution to protect your overall health and wellness, and to uphold our mission and treat everyone like family.  

Clinic cleanliness and sanitization: 

  • We will clean commonly used spaces every hour. This includes reception desks, waiting areas, and wash stations. 
  • We will sanitize restrooms more frequently. 
  • We will refill hand sanitizer fixtures throughout clinics more frequently. 
  • We will continue to be vigilant in the sanitization and cleanliness of our operatories. 

 

We will continue to closely monitor the situation and evaluate additional measures to support our patients and communities as needs arise. 

For additional information about COVID-19, get the latest report from the Centers for Disease Control and Prevention at cdc.gov or your local health department website.