- University of Maryland School of Dentistry, Baltimore, MD, D.D.S., 2018
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
She showed compassion
I am very nervous about going to the dentist. Dr. Chen is new to me and she was so calming and made me feel at ease all through my appointment. This has never happened to me before. Im so happy I found her.
Doctor entered and quickly went into examination. Codes were read off to assistant with no consideration of my understanding of what was going on. I never felt like there was an attempt to learn about my concerns. When I expressed questions about the need for certain procedures that were mentioned, I felt as if there was little appreciation of my concerns.
best dentist Ive ever had. amazing bedside manor. explained everything very well. made me very comfortable
I love that the dentist explain everything she was doing and checking to make sure I was ok with it
I do not like coming to the dentist. Dr. and nurse made me so very comfortable. They we very reassuring!
I really do not like to go to the dentist. I guess a fear of dentists from horrific childhood experiences. Dr Chen made me feel very comfortable & confident. She took time to explain all aspects of my situation (issue & reason for the visit.) I was very impressed with her care and concern and how thorough she was. Holly
from Dee, to Melissa, to Dr. Chang, to Sue, excellent visit.
dr chen was very kind