William H. Knapp, D.D.S.
Press Ganey Patient Experience Survey Results
Our Patient Rating scores represent an average of all responses from actual Dental Associates patients randomly surveyed by nationally-recognized patient experiences firm Press Ganey. Learn more about our dentist reviews.
Responses are measured on a scale of 1 to 5, with 5 being the best score.
"What I enjoy about being a dentist is that I have made a difference to a patient, the personal contact you have with your patients and the challenges dentistry presents."
- Loyola University Dental School, Chicago, IL, D.D.S.
- Indiana University, Bloomington, IN
- Rutgers, New Jersey
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
Very good. !
I have had a good experience over the years. He treated me and my father who recently passed
Dentist was the best dentist Ive ever seen!
Dr Knapp is the best
Dr. Knapp is a very friendly and personable guy.
Dr Knapp is excellent and professional
Dr Knapp gave a great explanation of what he was going to do and then did it cheerfully and well.
Ease and comfort nice
Spent less than 4 minutes talking to me. Not real friendly.
Dentist was excellent!! He had a great demeanor and cared about my questions
he is always very nice and caring.
Dr. Knapp provided solid care, as he has every time Ive seen him. The appointment itself was quick, and I was out of the office in very little time.
very nice and easy to talk to. very nice to talk to.
thank you thank you Dr Knapp for taking such wonderful care of Matthew
Dr. Knapps chairside manner is absolutely outstanding! I was in for a root canal, the procedure with the scariest reputation, and he and his assistant made me feel at ease and were continuously reassuring me through its completion. Cannot say enough good about them.
He was very nice and I thought he had a good sense of humor. He answered the questions that I had and showed me what he was talking about on the exrays.
I asked many questions and both Amy and Dr Knapp have clear concise answers
he was extremely approachable and explained everything he was going to do
Dr. Knapp & his assistant are both ROCK STARS.Dr. Knapp & his assistant have excellent communication skills, both were caring and very thorough throughout the entire process. No questions went unanswered, all questions were answered very clearly.I have the upmost confidence in Dr. Knapp and also his assistant.I would absolutely recommend Dr. Knapp & his assistant to any of my family, friends, & coworkers.
Good conversation and helpful answers.
Ive had Dr. Knapp for my dentist for a lot of years and have come to put my trust in him.
He is overall a great dentist. Wish he can spend a bit more time talking to you before you are seated and prepped for your procedure. I made another appointment for a general check up. Hopefully this appointment we will chat a bit about the overall care of my teeth in the future.
I visited for a new discoloration of a previously existing pit in the surface of a tooth. The dentist reviewed the x-ray and tested the pit with a dental pick, and assured me that there is no evidence of decay. I asked about what sort of changes in this pit should prompt me to be concerned in the future, that it may have progressed to decay, and he basically said dont worry about it. Im a high information person, and would have appreciated more explanation of what is going on, why there is no cause for concern (seriously, I have a hole in the front of my tooth that turned brown--how is this not something to worry about?) at this time.
Dr. Knapp and his team are the greatest!
Dr. Knapp and his team are wonderful all around!
Dr. Knapp is a very good dentist.
I appreciate the common sence of this dentist. he also understood that Im not a fan of coming to the dentist and didnt recommend any procedure I wouldnt be comfortable with.
Dr. Knapp is very good at his job
they spent a good amount of time with me, making sure I was taken care of correctly.
Dr. Knapp (and his team) is top notch. Dr. Knapp is an amazing dentist who I trust unconditionally. His passion for patient care is evident
I was really anxious about having a root canal & had many questions. His response was that I could take Valium. He also quickly suggested that I could have the tooth removed. Only after many questions he did a good job explaining the procedure to me. I know it was the end of his work day but he should feel ashamed of his obvious lack of caring. I felt like he was just waiting for me to hand over the cash. Will ask for different dentist in the future.
he kept making comments about how I dont have enough money to do everything he wants to and ge kept being rude to the lady who took my x rays
Dr Knapp was very thorough and took into account of my time and traveling from 2 hours away.
It all seemed very rushed - very unlike my experience at smaller dental offices. I was quickly passed off between 4 different people. The dentist seemed a little disheveled and only looked in my mouth for about a minute. I had the inkling that they were being complimentary of my teeth in order to keep me as a patient. I havent been to a dentist in 5 years (which they knew).
Dr. Knapp is THE best!! So compassionate and keeps me at ease. Great dentist!
when questions are asked the dentist continues exiting the space so he is behind me like hes in a hurry to leave
I used to like Dr. Knapp alot. Very Gentle and concerned. From this experience of appointments things have changed. You have to read all the comments to get a fuller picture. But he became very short, definately not as gentle as usual. The whole experience has become very uncomfortable and once I finish this work I need I will not be back. I have never been treated this poorly by people making so much money off of me. Worst service experience in my lifetime.
Dr Knapp was excellent. Made me feel very comfortable.
Dentist was arrogant and did not have a good bedside manner. Told me that my gag reflex was all in my head and if I thought about it enough, it wouldnt happen. At the end of the filling he told me See, it wasnt that bad and that I survived.
Dr Knapp is a very skillful dentist
Dr. Napp was very good and courteous..
His assistant was more helpful. He seemed to want to be in and out and was aggravated that my work was more complicated. I could hear him huffing.
I dont usually Have Dr. Knapp. My dentist does not do implant crowns. I had a great experience with Dr. Knapp.
I was really scared and nerves about my treatment. The dentist went above and beyond to put me at ease
Other than always taking x-rays service was superficial and unsatisfactory.
Dr Knapp is awesome
dr knapp is fantastic. very confident in his abilities and course of treatment.
I was excited to finally see a dentist and expected to be treated with respect. What a horrible mistake that was! first, Dr. Knapp asked me what I was there for, in a way that made me feel like i.was in the wrong place. why did I fill out that sheet saying what I wanted if he wasnt going to read it!?!? Then he told me I could either win the lottery, or play the insurance game if I wanted my teeth fixed. I havent smiled my natural smile in a few years!! And left wanting to cry. He didnt give me many options, used terms I dont know anything about, and did not listen to a word I said. He basically kept talking until all I could do was say ok and move on to the cleaning. I expressed my concern for the spaceS between my teeth getting wider, and he said there are a lot of people in hollywood who have that. He assumed I was talking about the one space between my 2 front teeth. Every option he gave me was expressed in a tone like it wasnt a good option. I was disgusted by his lack of professionalism all around! He asked me what I thought and I said O think I should just go home, this seems like a waste of time. I havent seen a dentist in 18 years because we didnt have insurance. I told him that, but he made comments multiple times about how I dont like to come to the dentist. I must have had an amazing dentist growing up because he surely didnt treat me like Dr. Knapp, and I didnt expect to be treated so poorly. My experience was so bad that my husband called to make sure he, or anyone else in our family, doesnt get Dr. Knapp, and to make sure I get switched to a new Dentist. I came in hopeful, and left upset, confused, and beside myself.
My son did not understand fully what was going on or what it would feel like.
Mr. Knapp has been the best dentist Ive had.
Dr. Knapps choice of words to explain was very degrading to me - made me feel I shouldnt of been taking up his time.
Ive liked him up to this point, he did fix the chip in my tooth - but ground my tooth too short, now they are uneven. This is my front teeth. Thats not how I came in to the dentist. When I asked him to fix it, I could tell he was getting crabby with me, told me he didnt touch the other side of the tooth (which he had to have, because its now shorter) and said now we are getting nit picky. I decided to ask for another dentist to fix it (but now have to come in next week). I left almost in tears, its my front teeth - and now they are not how I came in. I will be changing dentist and wont go back.
speedy and proficient
Dr Knapp and Megan were awesome!
no options entertained
Would like the dentist to ask patient more- you doing OK- during treatment!
Dr. Knapp took his time figuring out what he wanted to do. I felt he really cared about my tooth problem and wanted to solve it so it would not happen again.
I had confidence Knapp is a dentist... Dont really know enough about dentistry to comment on thoroughness of exam and treatment
I marked I had discomfort because I had two fillings done. Dr. Knaap & his assist were great in easing the work being done. Am grateful they had time to fill them as I was scheduled for a routine cleaning & exam. Wonderful service!!
Dr. Knapp always does a great job. I know he is a busy man, so sometimes we have to wait for him or it seems like he is rushed to see everyone. This last visit though, we had a good amount of time with him.
dentist not considerate during procedure. Couldnt breath and he told me to stop moving.. left with back of my head wet...and during procedure my hair was being pulled by dentists elbow!
Used a very condescending tone. Made me feel bad for having poor teeth health.
a filling he had done needed re-doing. they did it that day, which was appreciated. But it was done quickly and carelessly. He didnt even smooth it out between teeth after, so now, when I floss it shreds the floss. Id rather he not done it if he was going to do it so rushed.
Dentist was excellent.
for having seen a new dentist it was obvious that his qualifications in communication, sincerity, and client centered treatment was achieved .
very personable, explained things well. very happy with him.
They always make me feel comfortable and sometimes laugh
Dr Knapp is very caring. He knows me well.
Dr. Knapp is amazing!!
Pretty much said the tooth cant be saved. Recommended extraction and then implant vs bridge. Didnt really explain one vs the other.
He sang by my request. Great sense of humor!!
The dentist has always been a little short with me, i think because the amount of appointments he has.
the dentist seemed to get defensive anytime I asked a question. I have never had a filling before and didn't know my options or what to expect. he seemed to think I was questioning his ability to do the filling. at one point I asked about a ceramic filling (again just wanted to know my options) he seemed to get offended by that and told me I could go see another dentist.
Of course one never understands all dental speak no matter who they see, but I understand all that I need to at all times.
My interaction with the Dentist was especially good this time around. He even squeezed me in for an immediate filling correction off schedule!
Flexible to schedule cavity filling during the same day.
Dr. Knapp was patient and took the time to explain to me my panoramic x-ray, what he was looking for in it, and the state of my oral health. I have never had a previous dentist do this for me. I was pleasantly surprised and thankful that he took the time to explain everything to me. Very nice man.
Even though x-rays were taken at this visit, the dentist was giving me recommendations for future dental work based on the xrays taken 2 years ago.
was pleasantly surprised! Really like this place so far.
said i need a crown and left
just had cleaning not much to talk about
Concerning a crown. One of the crowns did not fit 2 times. Therefore, I have had three temporary crowns on this tooth. Dentist re-prepped area and took another impression. A temporary crown (3rd one for this tooth) was applied. Within 8 hours this one became loose. I now will have to call again tomorrow and make the trip to have it reapplied. I have travelled to have this crown completed three times in the past three weeks. It still is not completed plus I will have to make another trip tomorrow to have the temporary re-cemented on and another the following week for hopefully the final permanent crown. The first time the crown did not fit at all and it was painful having the dentist try to jam it on. What happened to painless dentistry. I do have the insurance through this year, but doubt I will be coming back after that. It has been a very frustrating process. The other frustrating point is that I need to use pre-medication before procedures. I am not happy with using antibiotics this many times.
Did a great job explaining any dental needs I may have
this was my first time and it included exam and cleaning. additional work is required.
Dentist very professional, knowledgeable. Explained in detail.
Very knowledgeable & confident in what he does
I was very impressed
Dentist and staff very friendly.
dentist does very good job!
Very good dentist.
Dr. Knapp and his assistants are great!
I understand he had other patients to see, and he may have been having a bad day, but at the same time it felt like he couldn't care less about my problem. the nurse on the other had was VERY kind, understanding and gave me advice on what could be done and answered my questions to the best of her ability.
This dentist was exceptional as he gave a very good exam, explained every detail and made sure that I understood treatment alternatives.
Very knowledgeable & confident in what he does and always addressing the comfortablity and condition of patient while being attended too.
I believe more could have been done, my tooth still hurts. I realize this was a last minute appointment, but I felt like I was rushed out of there.
Friend and nice dentist and staff.
Minimum time with eye contact and sat the entire time . And hard to hear his explanation from behind me.
dr knapp is a very "down-to-earth" kind of guy! he never seems rushed and really cares and enjoys his job!
all of your staff has been excellent over the many years that I have been using Dental Associates.
I felt the dentist was in a hurry to complete the exam, which I felt was a very basic exam. Not like other exams I've had by other dentists.
Dr. Knapp is great. I trust his expertise and he always makes sure I am not in pain, if I am he stops and gives more medication to freeze the area more.
This was my first visit. I felt very uncomfortable with the dentist talking at length in clinical terms. He also talked from my back, which was also uncomfortable.
The dentist appeared like he was in a rush when I still had questions. I felt like the explanation was cut short.
this doctor is very rough. he grabs my jaw and is not gentle. this was a repeat visit to him bc of concern with my root canal. I need a very gentle dentist.
Dr. Knapp was very friendly and caring. He explained everything well.
didn't even look at my face or say hello, just started yelling that he told me there was nothing he could do for my mouth & that he already told me that.
Felt dentist was hurrying and a little rough still have sore gum from where he ground down sharp edge.
Always good experience.
Dentist took time to address concerns for son. He explained and showed the X-rays to both my son and me.
Dr. Knapp is great!
Even tho I had to get to cavities filled. This was a fun trip to the dentist. Dr Knapp is awesome and funny and his assistant is a great person. Very fun to talk to. She is awesome at her job.
The dentist seems to be trying to handle (care for) too many patients at the same time -
Worst dentist I have ever been to.
Dr. Knapp is very good. Could explain exactly what is going on a bit better, but I trust him even though I do not understand what he is talking about or what is happening. He says something is wrong and this is how to fix it, I believe him and don't ask further questions but simply schedule the appointment he believes is correct.
When I was finished with having two cavities filled, there was a spot of blood on the tissue I used to wipe my face afterwards. There was a small cut on the outside edge of my lip. I've applied Neosporin cream to it daily, yet it still has scarred. Now I am applying scar cream, hoping to minimize the scar. I am very disappointed in receiving a facial scar by visiting a dentist. It is also concerning.
I have always had confidence in Dr. Knapp and trust his judgment, skills, and care 100%.
Very good experience!
Dr. Knapp refused to explain the treatment so I could understand it. There were 2 separate issues we were talking about and he did a poor job explaining. After he left, the hygienist did a better job of explaining the process and then Dr. Knapp came back and told her he would take over because our appointment was taking too long and he was getting behind. The next steps are very expensive and I wanted to be clear on what was going to happen. The fact that I was cut off was very disappointing!!
Dr. Krapp is great. Wouldn't want to see anyone else. Explains all treatment needed.
I enjoyed spending time with my dentist, he was very kind & sweet. Made me feel very at ease, & I usually get very nervous @ the dentist.
Really disliked how the dentist was saying things I didn't understand to his assistant, while working on my teeth. Felt very impersonal, & felt like a test subject or object, rather than a patient.
He's the best and most appreciated dentist I have ever had the experience of his work.
I came in because I was having discomfort. I was out of benefits so I did a regular exam instead of an emergency exam. when the doctor came in he was running about a half hour behind and was more concerned just getting through the appointment quickly and not giving me the time I needed to go over what was going on. I felt rushed and like he was just trying to get the appointment over with so he could go to his next. he didn't listen to anything I had to say. I didn't really receive the attention I deserved.
Felt very comfortable.
Everything went very smoothly.
Excellent care by this dentist. Thank you!
have a rough spot on filling which is tearing my cheek up and have to come back to get it smoothed out bc he did the filling in less than 10 min bc he was running late
Dentist quite friendly.
I found him to be a very kind and knowlegable
Dr. Knapp has a very engaging personality and he went out of his way to be sure I understood everything being done or planned.
I love Dental Associates. I have had a good experience. I was grumpy Saturday morning, so I felt bad for them, because of my predisposition. I hate the phone, so I did not get a message telling me I would have to pay extra for anesthesia.
THE DENTAL ASSISTANT, SANDY AND DR KNAPP WERE BOTH VERY THOROUGH. i WAS NOT A NUMBER. I FELT VERY COMFORTABLE. MY CONCERNS WERE THEIR CONCERNS.
Always nice to see Dr. Knapp! I have the utmost confidence in him as a doctor and human being since seeing him these number of years.
Dr. Knapp explained what he was looking for and what his findings meant.
William Knapp was very courteous. Had a root cancel done & it wasn't bad at all. Love these guys! Hope all my visit go this good!!!
When the options are spending several thousands of dollars they should explain and give you estimates on them. They should give an approximate estimate on an implant. A better explanation should be given on the bridge as to the implant.
I have been going to Dr. Knapp for over 15 years+. He is very good at what he does and I have never had a problem with him or my teeth. He has worked we me to get my teeth in great shape.
Need to explain the x-rays better letting me know which tooth is which and which way the x-ray picture is setting so i know which tooth is being worked on and what is happening.
Dentist evaluation prior to x-ray may have shown I did not need an x-ray.
Dr. Knapp has very good "bedside manner" which is something I truly value. When a dr. doesn't have that bedside manner I tend to not see them again. I work in healthcare and I feel it is important for the workers to give the best level of care to the customer.
I just love coming to the offiice, it's like coming to see friends in a way... but a professional way.
They are commical, really funny people, nice, caring, and thurough! :)
Star for the day !!!!! <3
Dr. Knapp is the best dentist!
Scheduled an appointment with little wait time. Felt confident that dentist did a thorough exam to rule out cause of tooth/gum pain.
Everything was very good. Quick service, even as a new patient. Had experienced a broken filling/tooth and Dr. fixed it perfectly.
I am very anxious about going to the dentist but feel quite comfortable at Dental Associates
Dr. Knapp = EXCELLENT...I am a devout coward with dentists... he was awsome
He was to rough like he didn't care.
Dr. Knapp did a wonderful job, knew I was in good hands with this team in getting my filling completed.
Great experience and very friendly people
The dentist explained everything in way that a patient would fully understand
Very satisfied, will definitely be back
Felt welcomed and comfortable
Explained things well
Easy to talk to
Dr. Knapp and his assistants are professional and personable. I always feel confident in the care that I receive and going to the dentist is an experience that I no longer experience anxiety about.
Dr. Knapp is very thorough
I have referred several friends and family to Dr. Knapp and his team
The dentist did a nice job explaining treatment to me but ... he used dental tool to point to x - ray display. He touched the screen with the tool and then proceeded to use that tool in my mouth. I'm not a huge germaphobe but ... I did lose a little confidence.
We were all round VERY pleased.
I was very pleased. I had originally planned to go somewhere else RJL dental in Menasha but there was just to much involved, office visit-which determines which cleaning you get, they had 3 kinds-that means two office visits. I had a feeling it was going to be more time and money than I wanted to spend. My son's old sitter went to dental associates and was very pleased. I saw you were 2013 the best of and decided to go with you guys... so glad I did.
I am very comfortable with the dentist and assistants!
My visit was comfortable.
always asking if I need anything
I think he was very good
Dr. Knapp and his staff is always polite & friendly. They go up & beyond.
Entire staff is very friendly.
Dentist sneezed and did not clean his hands before continuing with procedure. Not a major issue just an observation.
Reason for appointment was pain on tooth with crown added Oct. 2013. High spots taken off has corrected problem. Why did a problem not correctly addressed with original crown cost me $87.00 to fix. Was dentist error.
was able to have a cavity filled minutes after finding it in the exam, great time saver!
i like dr knapp and his dental hygienist is an absolute delight.. very friendly and makes the visit enjoyable
The only things I didn't like were that the encounter seemed all about trying to get 5's on this survey. He also talks very quietly, so it was hard for me to hear him every time he spoke.
it was a good experience I like the office hours you keep
Every person that I come in contact with at Dental Associates is so professional yet very welcoming and nice. I literally look forward to seeing them. And this is not just one visit, this is every time I go.
You actually have a good time going to the dentist. I laugh a lot. I also know that nobody is pretending or having to work at being nice. They are genuine people.
Good - but pushy.
*Dr. Knapp makes me feel comfortable and I tell people to come to Dental Assoc. to see him. For crowns he does very quick and good work.
Dr. Knapp makes me feel comfortable and I tell people to come to Dental Assoc. to see him. For crowns he does very quick and good work.
Love the supplemental plans.
Dentist took his time & made me feel comfortable.
Best dental experience I have ever had! Thank you!
I was confused after my first appt. in January, but he took the time to explain everything to me again.
I had to be transfered to a dentist who does white fillings (apparently the only one in this facility). The hours of your company are Monday through Friday until 6pm... Well the dentist I now am supposed to go to is only there on Thursdays and Fridays until 4 or 5. I work full time and one of the reasons I choose places is because of their hours. I am now being asked by your practice to take PTO to go to the dentist... I have never had to do that before. and was very inconvienced to find this out.
It was a pleasant experience.
Dr. Knapp is a great dentist. I just think he has too many patients scheduled too close together.
Dr. Knapp is always cheerful and friendly.
Dentist seemed rushed, really didn't explain procedure. Was pleasant though. Would see again.
I was referred to a Peri Dentist for my next appt in a month for the pain source I'm having occasionally.
Have seen Dr. Knapp for many years now; he and I are on the same page regarding my dental health plan
Dr. Knapp was great! I really appreciate all the years of experience he has!
Dentist spent Much time between myself and other s at the same time.
Dr. Knapp is very good!
excellent! Like I said I was extremely nervous, I had 2 crowns replaced and had bad experiences elsewhere about 12 yrs ago. this was a piece of cake compared to before and they were great!!!!!
This is the 3rd time in a row that the hygienist didn't floss during my cleaning. The first time I thought it was just a mistake but now it has happened
Dr. Knapp was not caring at all. He did NOT explain my treatment options very clearly & did not address my concern & worries & questions. He did not spend time discussing my needs. He seems to be in a hurry.
Dr. Knap excellent.
Greatest dentist - I have been to.
I was pleased with the way the dentist handled things and got my explanation.
very patient giving me my options for treatment
I have been a loyal patient and my confidence is eroding badly after a host of very bad family events. This includes a very bad root canal procedure, no explanation of services, and very unprofessional comments made and demonstrated.
I was not happy with the way I was treated by Knapp. He was actually pretty rude and I addressed the issues I had and he did nothing at all about them.
The dentist drew me a picture explaining exactly what happened. Dr. Knapp is very good! And his staff are wonderful.
nice dental asst. megan
I prefer explanations of what is going to happen, i.e. we are going to administer a numbing agent to your gums with a needle now. I don't like it when someone just does it. I also feel like we are on an assembly line which in some ways is good to address
I drilled when I wasn't even frozen yet.
I think Dr. Knapp is an excellent dentist.
I had William Knapp as a dentist before. He was very good than and he is very good now.
I like this dentist.
Best dr. I ever had!!
I realize that I have had a LOT of dental work & poor quality in the past 68 years. I do not need it pointed out & discussed & commented by assistant.
The assistants spent the most time with me.
Dr. Knapp had lots of time with me.