Thomas F. Bruns, D.D.S.
Press Ganey Patient Experience Survey Results
Our Patient Rating scores represent an average of all responses from actual Dental Associates patients randomly surveyed by nationally-recognized patient experiences firm Press Ganey. Learn more about our dentist reviews.
Responses are measured on a scale of 1 to 5, with 5 being the best score.
"I get the most satisfaction as a dentist when my patient finds out how easy a procedure is and that it didn't even hurt."
- Wood VA Hospital, Periodontal Residency
- Marquette University School of Dentistry, Milwaukee, WI, D.D.S.
As a service to our patients we will provide an estimate of costs prior to services rendered. All co-payments or other out-of-pocket expenses will be due at time of service. Dental Associates will submit all claims directly to the patient's insurance company. The insurance company will determine the benefit reimbursement. Any remaining balance is the patient's responsibility.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and displayed unedited in their entirety. Patients are de-identified for confidentiality and patient privacy.
Dr Bruns was very nice
Friendly, professional and helpful
Dentist was very thorough.
Good no problems
Dentist was abrupt and seemed rushed. He was unwilling to answer a question but was more interested in chit chat having nothing to do with this procedure. He did not give commentary or info on what he was doing although it was quite intrusive. He literally flew out of the TX room after the extraction without leaving any time for follow up Info or questions.
Dr. Bruns was very pleasant, explained as he went along.
Dr. Bruns is absolutely excellent. Very personable, caring and expert. He knows how to cut to the chase without making you feel rushed. Would unquestionably recommend him to anyone I know needing his services.
Dr. Bruns was very professional, compassionate and very understanding. I felt very comfortable with him and his service and recommendations!
He was very comforting. Because I was very nervous about the procedure.
Very through. Good.
Dr. Bruns was spectacular. He was very skilled and kept me informed on the progress. He eased my anxiety. He is also very friendly, speaking to me when I went in for extraction. I appreciated it.
Dentist was excellent. Job well done.
Dr Bruns and his assistant were very kind and helpful. I was very nervous and they both did a wonderful job of explaining the procedure as they went along and kept me as calm as possible.
The best experience I every had.
Dr. Bruns is an experienced and skilled professional who always puts you at ease.
Did not describe any potential risks
Omg the dentist was amazing! He was so knowledgeable and quick and careful and funny and warm and very great at his job. I felt comfortable and cared for and humanized.
Dr. Bruns -- couldnt ask for a better professional to take care of an emergency
Dentist made me feel comfortable and kept me well informed- made the experience pleasant
Dr Bruns has treated me for several years now and Im confident in his skills and work.
Dr. Brunns was very comforting. He would take frequent breaks so I could rest my jaw as I have a TMJ problem. I really appretiate the empathy that he extended to me.
Dr Brune and his assistant were very helpful and thorough.
Dr Braun is the best Very good at what he does and has made this journey great
Experience was wonderful. I feel extremely comfortable with Dr. Bruns. He is an awesome dentist. Heather his assistant was incredible her self and so very helpful
Dr, Bruns was very thorough.
Dr. Bruns is a total professional who really cares about me and my treatments. I have been through some dental trauma in my life, and he is very understanding and patient.
Dr Bruns and Tiffany where excellent
I appreciate Dr. Brun for fitting me in his schedule for an emergency extraction.
He was excellent!
Dr. Bruns did a good job explaining the surgery.
Again hes the best and his assistant
He knows his lifes work extremely well, and is very personable. I trust him implicitly.
Dentist was very good made me feel comfortable and at ease!
He was very nice.
Dentist could have explained more in detail what was about to be done and what happens next.
Dr. Bruns is simply AMAZING!! He is patient, conversant, compassionate, engaging and an absolute expert at what he does. This is the second time Ive needed his services for tooth extractions - and both times, he ticked all the boxes. Other than some very minor discomfort during the numbing process (both understandable and well worth the investment!), I had no pain whatsoever during the extraction. Dr. Bruns is also marvelously efficient. Both times I was in and out of his office in 20 minutes - to the utter astonishment of my wife in the waiting area!
Service was great
Dr. Bruns has always been a caring doctor who makes sure his patients understand treatment
very caring. easy to talk with
Dr. Bruns did not waste anytime getting to the source of the problem.
Dr B went way out of his way to help me
Thomas Bruns DID AN EXCELLENT JOB OF MAKING ME COMFORTABLE
Excellent caring and work done by everyone
The dentist was very compassionate and explained my options well. I am very comfortable with his care.
he was so nice to me. I think he knew I was a little nervous and was very kind, soothing and gentle with me.
I really like Dr Bruns. He put me at ease. I would highly recommend him.
English is the dentists first language. That is important to me so I understand everything from him and he understands everything from me.
very good chair side manner
He was pleasant and reassuring
as always Dr bruns is excellent alays my fears and even makes me laugh
had no problems after my procedure, Im doing good.
Dr. Bruns had consulted with Dr. Brewer as to the best treatment for my case before my visit, eased my mind and nerves
very good guy
Very attentive doctors and dental assistances.
best dental experience I have ever had!
The dentist was very responsive to my questions and put me at ease
Dr. Bruns was very patient and responsive to any indication of discomfort, and my questions. Top notch provider!
so far only honest person Ive dealt with. got horrible news from him, but at least he was honest
The periodontal exam before my extraction was brief, and there was no explanation of it. I was also there for an extraction at the same time, had taken medication to relax my anxiety. I would have expected an explanation of needs for the upcoming periodontal cleaning, but he went right to the extraction, then left. It went fine, but seemed in a hurry to move on to next patient.
Dr. did seem a bit irritated when asked questions. I heard and dont doubt that he may be a good dentist but he lacks compassion or care. Seems cocky.
I felt confident with all his suggestions for ongoing care.
The dentist made sure that I had an ample amount of anesthesia for the tooth removal and if the the was too severe they would stop the treatment.
Hes a great dentist. Good humor.
the surgeon was great as well as the dental technician! I have a great fear of dental work and had been in pain for 4 days and not sleeping the last 2 days. I was literally jumping out of my skin in pain! they were calm and very soothing!
I spent too much time alone in the dental chair. I thought about walking out. Was I forgotten?
dental implants are never a fun experience but Dr Bruns and his assistant make me as comfortable and pain free as possible, explained the treatment well and performed it with efficiency
Dr. Bruns had good bedside manner, trying to make patient feel at ease before & after operation (pulling 4 teeth).
Dr. Grzybowski and Dr. Bruns are excellent at their jobs and come highly recommended. Both of them demonstrate excellent communication skills and caring for their patients.
Both doctors (dentists) I saw were GREAT!
Dr Bruns is an excellent doctor and I highly value his skills and expertise. Plus, hes just so darn nice and friendly. He always puts me at ease.
doc bruns is probably the best dentist i have been 2. lays it on the table so you can understand, gives you options and honest advice. belongs on a old guys rule t shirt
An excellent dentist! Best Ive ever had.
Wonderful. Dr Bruns put me completely at ease.
it was a scary procedure. I wish he would have talked more about what he was doing. I am putting in dissolvable stitches now. etc.
Dr Bruns has a great bedside manner
I have much respect for Dr. Bruns. Hes the best.
Dr Bruns explains all options clearly.
Dr. Bruns was extremely kind, personable and took time to reassure me about the extraction I was about to have. Before he started the actual extraction, he said If you feel any pain whatsoever, we stop immediately. Deal? Even an anxious patient like me couldnt turn down a deal like that one! Thanks, Dr. Bruns! It was a 10/10 experience, just like you promised it would be!
This was one of the best dental experiences I have had, very professional and friendly
In general everything was good!!!
Hygienist was professional did an excellent job. Dr. Brewer & dental assistant did a great job. I have a fear of dentist.
Dr. Bruns is a very good dentist. He cares about his patients.
Continue to keep up the good work staff and Dr Bruns
Both Dr Bruns and Dr Lukatz are excellent dentists, and I have great confidence in them both.
Communication was very good.
Dr. Bruns is a Prince. I would make him a King, but everyone knows that ELVIS is KING.
Dr Bruns is great!!!
felt confident that he really knew what he was doing and could handle any problems that arose
It is a blessing to have such talented dentists working on my wife and I.
Bad experience with Dr. Bruns
I was given an option to have a tooth implant yet I started asking about different options that were never suggested
he was very nice and very smart. he knew exactly what I was talking about
No one is better than Dr Bruns - been seeing him for years - he is the BEST!
The staff and Dentists are always excellent
exceptional customer service
Dr. Bruns and Tiffany his assistant are both awesome!
This was a consult. Dr. Bruns, whom I have seen before, was pleasant. However, every time I see him, he politely berates for not having good home care hygiene of my teeth, which is completely untrue. I floss 2 times EVERY day and brush 3 times EVERY day. Why would he assume that I do not take care of my teeth? He also mentioned that I should use mouthwash (I already do, several times a day), not even asking me if I already use mouthwash/floss/brush. I need to be sedated every time I have dental work done on my right lower jaw, because it can not be numbed, regardless of how many injections they administer. Because I encounter a different dentist almost every time I have dental work done here, I have to explain this to each new dentist. None of them believe me and insist on trying to numb this area, and it always fails. This is extremely frustrating and painful (nerve pain). Why cant this information be passed along/alerted in my records? Dr. Bruns , at this visit, expressed his disbelief also. This is exasperating.
I,m looking forward to my next visit in may
Dr. Bruns has answered all of my questions to date in a satisfactory manner.
did not bring up the least expensive treatment plan. some people can not afford the most expensive treatment. also only gave very brief description off treatment plans.
Dr Bruns is a great guy
I wish the doctor wouldve check my loose Crown.
I have absolutely no confident in this dentist. Has incompetent dental skills. Im quite disappointed with the service provided.
Dr Bruns has done a thorough, clean job with all my periodontal work in the last 6 yrs, at least, and am now preparing for my 6th tooth implant.
Dr. Bruns is awesome!
Dentist made me feel rushed. He did not explain the difference between the two types of procedure that interested me. I conveyed that I wanted a left upper molar tooth in my empty space. Right away he communicated with the hygienist to make note of an implant, not giving me the option of a bridge.
Explained everything during the process.
Dr.Bruns made me feel at ease. I was very anxious when I came to see him and very upset that the procedure that I need comes as a result of a bad dental experience with a hygienist who broke my tooth. He made me feel comfortable and let me know that he would do whatever he could to make things better. He took the time to care about me as a person. his assistant was also very nice. I think her name was Heather. Id like to thank them both for making me feel a little less apprehensive.
he didnt explain anything that he was doing. my eyes were closed because I was nervous, he put the numbing cream in my mouth without telling me, jabbed my gums with a needle multiple times without any warning. then he kept completely plugging my nose with my lip so I couldnt breathe through it. when I breathed through my mouth I could taste the burning flesh and that taste still wont go away. not a good experience at all
The comments is very good!
The dentist seemed like he could have been nice but I was extremely uncomfortable with how he handled me. He kept pressing down on my forehead and then my whole head was in his stomach. Definitely not OK!
I was in and out in 20 mins w a tooth extraction no pain very good
I would recommend Dr Bruns to everyone I know.
very personable and compassionate dentist who seemed to care that I understood my options and about how to handle my situation
Dr. Bruns was attentive, thorough and skillful. My Tooth Extraction result has been very good.
overall, a great experience.
he only spoke to me to report things went well. no other contact
HE WAS VERY GOOD AT WHAT HE DOES.
very good I felt very comfortable
i understood i was to see dr bruns to finish cleaning(hygienist did not finish with floss or brushing) and explain what my problems with gum problems and bone loose problems. he spent 5 mins with me did not address gum problem or bone olose problem hygienist said i had
Dr. Bruns did not explain the estimate and left before telling his assistant what to put in the estimate. I dont even know the process for an implant.
The Dentist explained the steps he was taking which increased my comfort level.
Had a tooth removed. Went extremely fast and way better than anticipated. Could certainly tell the Dr wanted to get out of there (last appointment of the day) Went over what was necessary, but had his coat on and walking out the door before I was out of the room
I dont have fear now as I did in the past with dentists
The entire process was not explained to me - what he was doing & why he was doing it, no explanation as to what I should do afterward & what to expect (just a sheet of paper given to me for post care). My prescription was not written out & given to me causing me to think that it was called into pharmacy & caused me a lot of running around & extra pain & frustration.
Extraction was quick but painful. Not sure if enough time was allowed between numbing and extraction.
He had to surgically remove what was left of an eye tooth. This is never a great experience. It had to be done and he did a good job.
You guys are always very professionally personable and accommodating.
Dr. Lenarduzzi is checking with my allergist as to what options can be used for my needs.I feel he has gone above and beyond in helping my needs.
Just saw hygienist then Dr. Bruns who is outstanding just discussing matters with or working on the gums or removing teeth. Never hurt and didnt feel anything in th past.
Professional and courteous.
Really wishing he would have explained things better
Even though I had never met the man before, I felt pretty comfortable with him. He had a sense of humor that set a light tone given the procedure that was going to happen
Consultation on possible implant or bridge. He told me if there was a room full of dentists, they would recommend implant. My assistant will get you the cost information and left the room. He spent, at the most, 1 minutes with me. He doesnt give you the warm and fuzzies if you get my drift.
Excellent dentist, I travel extra miles to see and be treated by him.
I trust this dentist fully.
My experience with Dr. Bruns was exceptional, timely and a job well done. I was extremely pleased and frankly, surprised at the ease of this treatment.
treatment plan changed from two implants to one then back to two and lost two mints time for having this compleated because of this indecision
Great dentist!! Thats why I ask for him.
There is a piece of bone lodged in my gums after the extraction in Oct. Dr remedied the problem. But I had to suggest numbing & taking an x-ray. After pulling out the bone fragment, no x-ray was taken afterward.
My first experience with Dr Bruns. Very impressed with his knowledge and expertise.
dr bruns is great. he is a wonderful to your business
Dr Bruns thoroughly explained all my options.
I like Dr Bruns ,he makes you feel at ease.
the exam and visit seemed rushed. I didn't feel as if all my questions were initially answered to the point that I understood. I had to ask a lot of follow up questions for clarification. I had oral surgery and I should had been given the option to leave with pain medication and not just a prescription. took me 30 minutes to reach pharmacy and by then I was in a lot of pain.
The Dental Technician should be reminded of HIPPA
I didn't feel like my provider really went over the procedure, post-op care and expected recovery in depth.
The dentist is wonderful & a great personality with the patient make you feel very comfortable.
Dentist told me I needed to have a tooth pulled and when I mentioned that I was surprised about that, he cut me off in conversation and told me he would review my records. He did not do that
My problems with the dentist were not as much as what he was saying but what he was not hearing me say. After the 3rd or 4th time he told me to be still, he asked me how I had had so much dental work done before. I told him (as I had said before that I had been sedated with what the doctors called "happy gas."
The first shot hurt of course, but so did all the rest. And it still hurt when he pulled the tooth. Should I be doing something differently when I have a tooth pulled.
Dr. Bruns is a wonderful dentist. However, on the follow-up visit (a week later after the procedure he performed), I think he would have just let me go after checking on me, without reviewing and making sure I understood what was to happen next with future work on my last upper teeth on each side. ... I had to prompt and remind him and his assistants that I still had work to be done, and, now [after his work], what was to be the SPECIFIC course of treatment I should have done with my general dentist. He was very attentive once I started asking the questions...
The dentist is wonderful & a great personality with the patient make you feel very comfortable.
Dr. Bruns always seem to be in a hurry. He's very good at what he does though.
Dr Bruns treats patients in a very good manner. He's friendly, courteous, helpful and very knowledgeable. He addressed all my questions and concerns and gave very positive advice and potential outcomes.
gentle with a good sense of humor.
All went well.
Reported TMJ problem I have and concern for not having jaw jerked. Jaw was in pain during procedure.
Dr. Bruns was very good to dad he is 95 years old.
Dr. Bruns was amazing. I was in for a tooth extraction and naturally had a bit of anxiety. He immediately put me at ease with conversation of interest to me. The extraction was painless and recovery rapid. Thank you
Dr. Bruns is the best!
I was very concerned about my procedure. Dr. Bruns was great. No pain, quick, easy recovery! Highly recommend!
He did an excellent job with everything!
there was some complications with the surgery, But the Dr. kept me informed and kept me at ease.
Dr. Bruns and his assistant was very helpful in this instances. I've seen him in the past and he was more understanding this time around.
Dentist quick & honest with recommendations.
Good experience from when I walked in to walking - out - Thank you!
Our deep appreciation to Dr. Bruns, Dr. Lenarduzzi and Kristin K. for their generosity, time, explanation, & direction. Each went above & beyond the call of duty to help us.
Dr. Bruns is a dentist that I trust and whose opinion I value. He is my only choice.
I came in to have a tooth pulled. The surgeon spent maybe 3 minutes. The only pain I was in was the pain he inflicted!!!. Never again with this dentist.
He looked at chart, I let him know I was in pain and he knew why when he saw the exray. I have no problem with Dr. Bruns. He has my ultimate trust for doing a great and professional job.
Very caring to my needs.
Dr. Bruns did a fantastic job in deadening my mouth for the tooth extraction.
Dr. Bruns made me feel invisible. He didn't talk with me, just at me. He didn't wait until the numbing medication took before he started working on my teeth.
I felt as if I was rushed in and out. I am attempting to get work done and was told flat out no. I felt like I was treated like a child who couldn't make my own decision.
He's gotten much better with his chairside manner!
Really like Dr Brunns
Everyone at the clinic has always been very friendly and kind.
I was seen at the scheduled time. Everyone was super nice and I was given very adequate numbing medication. Everything was explained before hand and I was asked if I had any questions. Everything went very well.
I have trust in (DDS Thomas Bruns) he has helped me in the past (great job), I think Dental Associates - do a good job for all that go there. From cleaning of teeth to all that is needed to keep a healthy mouth teeth & gums. Thank you great staff who CARES!
They did not clean my partials after my Oral Surgery.
pleasant and timely
Talked too fast.
horrible experience doctor Bruns was extremely rude to me. I was nervous going into the appointment and he made it worse. I got no after care instructions for my procedure I was just sent on my way. I also got no prescription for the oral rinse.
Have been treated by Dr. Bruns before. Always professional, knowledgeable and courteous. Gets to know and recognize patients. A great credit to his profession and the clinic.
The experience has been good at all times.
I came in with an urgent need. I was taken care of promptly & with little pain. Dr. Bruns is great.
I am very confident in Dr. Bruns' abilities.
Dr. Bruns was fantastic!! Considerate courteous, concerned for my well being.
A++ - would never go anywhere else.
She was wonderful. I felt very comfortable with her!
I ALWAYS recommend ortho surgeon to friends.
I feel that everyone is very pleasant and friendly.
He was very clear about what was happening.
I've called Dr Brun's office several times to ask follow-up care questions and his staff do not return my calls; I went to the office in person to ask my questions only to find no one there in his dept. and one of the other receptionists who assisted me when I went in person that time provided me with a "direct" number for his office which when I dialed it, the number is not in service.
The doctor ID NOT wait long enough for the anesthesia to work and I was in EXCRUCIATING PAIN.
They were all good.
No problems occurred during this visit.
I was very impressed with this facility.
if I have to have work done, Dr. Bruns is the best! good, friendly and an all around nice man.
Very good! As I expected.
I received Excellent treatment.
Dr. Bruns was highly concerned about my after care and he made sure I was comfortable. Superb!
I cracked my tooth and had to wait 6 days to get it out
Dr. Bruns was very concerned about my procedure. He explained it thoroughly. He was patient and kind.
*Dr. Bruns was very concerned about my procedure. He explained it thoroughly. He was patient and kind.
Sometimes the persons taking payment are not very friendly. Dont remember. Used this clinic for many years.
They mailed the info which I found very confusing. Because I did not have my checkbook w/me they wanted more money to pay w/credit. I insisted on seeing a manager. She would not change the process. Finally *Dr. Bruns said it was OK to mail a check.
I was satisfied overall.
On my first visit for a cleaning the dentist informed me I would need to see the gum specialist because he had some concerns the gum specialist took one look at my gums said "keep up the good work" and sent me on my way.. a waste a lunch hour
All the dentists and hygenists I have encountered have been great.
Dr. Bruns is a great physician/dentist.
dr Braun and rachael are great
The dentist was very rough, during the treatment when i was in pain and raised my hand to ask that he stop he kept going which showed me he had no regard for my comfort during the procedure.
I feel like a number, cattle to slaughter!
Dr. B was very good at explaining my options concerning my teeth.
I believe implant has exposed post. Need 2nd opinion. Not finished with treatment.
This is the first visit I had with Dental Associates, and was very pleased with my visit. Dr. Bruns was very thorough on what they are going to do, and made me feel comfortable. I'd rather travel a little farther to find a good dentist (or doctor)
I've found dentists at Dental Associates to be professionally courteous until you start questioning their treatment plan for you. During my very first visit, the dentists didn't want to engage in any discussion about how I felt about it
wasn't really given available options or even explained the next steps for treatment. perhaps that will come in a subsequent visit.
Great experience meeting with Thomas Bruns, DDS.
Dr. Bruns is very caring, personable and spends as much time as needed for as busy as he is.
I do not blame Dr. Bruns for this as it was not his fault. I blame the dentist who told me a bridge would be no problem, without verifying that with someone who actually did bridge work. It was a waste of my time and Dr. Bruns wasted a scheduling spot
Fair but could use more simpler terms when talking to patients.
Very thorough with his explanations.
LOVE Dr. Bruns!
I would of preferred more of a selection to choose another orthodontist & dentist for my implant. I asked for gas to relieve the discomfort from the needles & he refused to allow a gas mask.
Dr. Bruns seemed very confident & competent.